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15th December 2018, 15:25 | #41 |
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Flippin' Eck! What a kerfuffle. Never used litb, but have often bought direct from China, normally through the bay of flea or direct sites like Dhgate or Aliexpress and have never been caught by customs duty. Must have been lucky, although I have noticed that the customs sticker often names the item as 'gift' or 'sample'
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15th December 2018, 15:35 | #42 |
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Dallas
Quick note to say thanks for posting the offer in the first place. Certainly worth a punt. All, Quick update.... Looking good if LITB stick to their word - their responses have been swift and increasingly clear and helpful. I sent them a short polite follow-up query and I've just picked up a reply advising that they will refund the full £11.12 in the next few days - which is more than I hoped as I can't see how I can prove that I paid duty or duty insurance. Re the former, I thought that I was paying that - and re the latter I have no idea what it is! Fingers crossed that we all do receive the refund (grateful if people could post to confirm when they receive) - although I will need someone to explain their business model to me (i.e. £17 less £11 compensation = £6 revenue before purchase, overheads etc). I'm wondering whether the packages contain little bags of white powder that I need to pass onto someone? Latest comms below... Thank you for contacting us. We'll refund 11.12 GBP (100% Tax Fee) to you since you paid for the Insurance for Duty & Tax of this order. It normally takes 3-5 business days to complete the refund transaction. Please kindly check your PayPal account later. We thank you for your understanding in this matter. |
15th December 2018, 16:01 | #43 | |
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15th December 2018, 16:24 | #44 |
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[QUOTE=c-j2;2694704]Dallas
Quick note to say thanks for posting the offer in the first place. Certainly worth a punt. All, Quick update.... Looking good if LITB stick to their word - their responses have been swift and increasingly clear and helpful. I sent them a short polite follow-up query and I've just picked up a reply advising that they will refund the full £11.12 in the next few days - which is more than I hoped as I can't see how I can prove that I paid duty or duty insurance. Re the former, I thought that I was paying that - and re the latter I have no idea what it is! Fingers crossed that we all do receive the refund (grateful if people could post to confirm when they receive) - although I will need someone to explain their business model to me (i.e. £17 less £11 compensation = £6 revenue before purchase, overheads etc). I'm wondering whether the packages contain little bags of white powder that I need to pass onto someone? Latest comms below... Thank you for contacting us. We'll refund 11.12 GBP (100% Tax Fee) to you since you paid for the Insurance for Duty & Tax of this order. It normally takes 3-5 business days to complete the refund transaction. Please kindly check your PayPal account later. We thank you for your understanding in this matter.[/QUOTE I'm guessing that they play the averages. If they get 100 buyers to pay an extra £1 for duty insurance and 5 of them get hit for duty and claim £11 each, that's only £55 payout for £100 income. If customs hit more parcels you can guarantee that the cost of the 'insurance' would rise or not be offered at all.if
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15th December 2018, 19:51 | #45 |
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ditto - glad I had the insurance charge of 0.99, worth every penny if they refund my £11.12!
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15th December 2018, 20:58 | #46 |
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Seems customs have caught on to their avoidance, or someone screwed up somewhere along the line and sent it via the wrong channels. I too got a card today saying I need to pay an extra £11.12 to receive the parcel.
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15th December 2018, 21:17 | #47 |
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Maybe Sweden Post is more thorough. lol
LITB must have a warehouse in Sweden. |
15th December 2018, 21:30 | #48 | |
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When I've not paid the insurance, the packages have arrived slightly quicker, and come direct from China, but have also incurred fees for customs. |
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15th December 2018, 21:42 | #49 |
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It is amazing how these China wholesale sites work, how many warehouse's they have and where they are located. Its always best to choose the UK warehouse if the option is given, but you then pay a higher price for the product.
Gearbest and TomTop offer the UK warehouse option on many of their products, but their deals and stock are limited. I think if we all chose the Express Expected option and paid a few pounds for delivery, the dash cams would have arrived by DPD with no fee's to pay. But, I suppose if LITB pay us all the RM £11.12 fee's, then it will be worth the wait, plus the products have arrived in time for Christmas. lol |
16th December 2018, 07:38 | #50 |
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It's all good, interesting to learn how they operate. Wes are you paying online for redelivery or going to the post office? Even if they don't refund the £8 it's still a good deal and previous items like DD unit did not get hit.
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