New B.T. Package.

[jackatesme]

At the moment i have B.T. Sport through Sky I thought i could save some money by getting B.T. Sport through a package with my phone bill and Broadband. Engineer installed it all yesterday, while she installed it she remarked the signal would be through the internet, which started the alarm bells ringing. Tried to watch Liverpool game tonight, gave up after 15 mins. Checked my Broadband Speed 15, have had engineers here 5 times in the last 2 years, gets up to 50/60 for a few weeks then back down to 20. Just been on phone for 1 1/2 hrs to cancel. They finished with we can't cancel it tonight phone again tomorrow. I know it's a long moan but am really ****** off.

[macafee2]

You can be glad you did not see the second half.


macafee2

[Rogue]

I'm surprised you had issues even with 15 megs unless you were streaming 4K which generally still streams with a 17.6 meg connection even from Netflix which compresses its output even tho they recommend a 25 meg connection.
Amazon only requires 15 for 4K and youtube 4K content streams at 13 megs.
1080 streams require far less.

[jackatesme]

Originally Posted by Rogue

I'm surprised you had issues even with 15 megs unless you were streaming 4K which generally still streams with a 17.6 meg connection even from Netflix which compresses its output even tho they recommend a 25 meg connection.
Amazon only requires 15 for 4K and youtube 4K content streams at 13 megs.
1080 streams require far less.

Sorry lost me with those figures. But to add to my problem, sitting in the living this morning my router was flashing off line about 6 times in 2 hrs.

[Rogue]

Originally Posted by jackatesme

Sorry lost me with those figures. But to add to my problem, sitting in the living this morning my router was flashing off line about 6 times in 2 hrs.

Sorry.

Basically what i was saying that if you are streaming 4k video content (Ultra High definition) you should be close to the required speed of connection even if you are only getting 15Mbps from your router. 1080 (Normal High definition) requires lots less, about 5Mbps (megabytes per second)

Goto www.speedtest.net to get a speed check of your connection.
I hope this makes a little more sense.

[jackatesme]

Originally Posted by Rogue

Sorry.

Basically what i was saying that if you are streaming 4k video content (Ultra High definition) you should be close to the required speed of connection even if you are only getting 15Mbps from your router. 1080 (Normal High definition) requires lots less, about 5Mbps (megabytes per second)

Goto www.speedtest.net to get a speed check of your connection.
I hope this makes a little more sense.

Ping 18 Download 20 upload 4. But has i said it's not only the speed is the problem. Total loss is too often.

[WillyHeckaslike]

Not sure but I think that compensation can be claimed if speeds and or service are below what was sold and the qualification for any payment is met. You might also be able to cancel the service without any penalty. The pandemic has disrupted the scheme which covers these matters but it might be worth googling for info.

Edit: My keyboard is fighting me with typos. It double-tapped the word "Which" in the last sentence so I've deleted 1 of them.

[stevestrat]

Originally Posted by jackatesme

Total loss is too often.

Switched from Sky to BT some time ago and find BT drops out a lot more often than Sky ever did.

[Rogue]

Originally Posted by jackatesme

Ping 18 Download 20 upload 4. But has i said it's not only the speed is the problem. Total loss is too often.

It definately seems that that you have connection problems rather than speed issues although even that is below what you should be getting. I'm afraid you will need to give them grief to get it sorted by the looks of things.

[jackatesme]

Originally Posted by Rogue

It definately seems that that you have connection problems rather than speed issues although even that is below what you should be getting. I'm afraid you will need to give them grief to get it sorted by the looks of things.

I have been giving them grief for 2/3 years. They suggested i upgrade to fibre at a cost which i did. After about 3mths back to problems, engineers came and replaced the cabling inside the house, as the outside speed was O.K. That again lasted for a few months, now back with problem. To add to the saga, wife was told last night to call back today as they could not cancel last night. After another 1 1/2 hours and transfer to 4 departments finally got it done. When this is all over i will go back to B.T. Sports through Sky. Which i think i can do by just upgrading on my T.V. and no phone calls. B.T. have said they have busy times on the phone, could this be because you have to talk to them for 2 periods of 1 1/2 hrs just to say cancel.