DMGRS - customer service - Page 4

v6Mark · 16th February 2018, 15:42

Quote:

Originally Posted by RoverRobson

As far as I'm aware Mat runs DMGRS more or less single handed. A 48 hour response time is what eBay would perceive as industry standard, so we should grant Mat the same.

He does extremely well to manage it all by himself and he can't help this going astray. As for inferior parts, he can only supply what he can get. Even brand new OEM parts can sometimes fail straight away. It may be a "chew on" getting a replacement sorted, but at least it's offered. I highly doubt Rimmers would be so quick and understanding with returns and replacements procedures.

I can only imagine a phone number isn't supplied because it would be non stop ringing all day whilst he's busy with orders.

At the end of the day he's selling good brand new spares at a low cost to us as the buyer. The majority of spares no doubt get purchased by ourselves as enthusiasts. We MUST support small independent firms like this. Mat is an enthusiast himself and an all round good guy to match.

Cheers
Robson

Sent from my SM-G955F using Tapatalk

Just received my drop link dust covers from DMGR and perfectly happy with the product and delivery time
Mark

roverbarmy · 16th February 2018, 19:04

Thanks for the bits Matt, all arrived safe and sound,
Cheers,
Mike

Jules · 16th February 2018, 21:31

Quote:

Originally Posted by DMGRS

We have UPS and DHL at our disposal, but their rates are quite poor - I'm at a wedding later, but tomorrow I think it's time to do some searching for better rates and service.

Thanks again for your input.

We find UPS is only 80p more than Hermes and 10 times faster up to 20kg's
Well worth it if you ask me.
Loads of time saved not having to answer emails about delivery dates and tracking because its NEXT DAY !!!

GBCB1986 · 27th February 2018, 20:33

Just to add to all the above, totally brilliant service. Just dropped Matt an email on a minor issue. Next news Matt has put a replacement in the post. Top man!!

keithst24 · 28th February 2018, 16:04

Received my order today, super fast delivery.........opened the box found the sweetie

and ate it

Many thanks Matt

dave235 · 28th February 2018, 16:42

I ordered a pair of vis valve motors and they arrived next day
Fair price too

M74 · 28th February 2018, 19:43

More great service from Mat, ordered Sunday night, delivered on Tuesday morning. I even got a refund because the express delivery was cheaper than quoted

DerekS · 28th February 2018, 23:04

SWEETIES ?????

I thought they were to put in the radiator to make up for the lost A/F when fitting the top thermostat . . No body told me .

16th February 2018, 19:04	#32
roverbarmy This is my second home Roverless + 1.7D Sportage Join Date: Aug 2014 Location: East Norfolk Posts: 7,050 Thanks: 729 Thanked 2,021 Times in 1,449 Posts	Thanks for the bits Matt, all arrived safe and sound, Cheers, Mike __________________ Oil in my veins!

28th February 2018, 16:04	#35
keithst24 This is my second home X Power Grey MGZT 180+ Auto... Bumble & 1.8T Odessey Rover 75 Contemporary SE manual Join Date: Nov 2015 Location: Reigate Posts: 5,375 Thanks: 2,254 Thanked 1,801 Times in 1,403 Posts	Received my order today, super fast delivery.........opened the box found the sweetie and ate it Many thanks Matt __________________ [SIGPIC][/SIGPIC] Bumble Membership Number 35478 Born Monday, 16th June 2003 @ 14:30:35 This vehicle was the 9,196th ZT to run off the production line, out of 18,894 This vehicle was the 576th ZT 180 + to be made out of 828 This vehicle was the 871st ZT in XPower Grey (code: LEF) to be made out of 3,143 XPower Grey ZTs

28th February 2018, 19:43	#37
M74 Loves to post 2 x 75 Saloons + MG ZTT Join Date: May 2008 Location: Cumnock Posts: 254 Thanks: 29 Thanked 28 Times in 26 Posts	More great service from Mat, ordered Sunday night, delivered on Tuesday morning. I even got a refund because the express delivery was cheaper than quoted __________________ If it ain't broke take it apart to find out why it still works.

27th February 2018, 20:33	#34
GBCB1986 Avid contributor Ford Kuga Join Date: Dec 2016 Location: Stafford Posts: 116 Thanks: 41 Thanked 12 Times in 9 Posts	Just to add to all the above, totally brilliant service. Just dropped Matt an email on a minor issue. Next news Matt has put a replacement in the post. Top man!!

28th February 2018, 16:42	#36
dave235 Newbie Rover 75 2.0 SE TOURER Join Date: Apr 2015 Location: Stockport Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	I ordered a pair of vis valve motors and they arrived next day Fair price too

28th February 2018, 23:04	#38
DerekS Posted a thing or two Rover 75 Tourer Join Date: Nov 2006 Location: Malpas Posts: 1,526 Thanks: 34 Thanked 118 Times in 89 Posts	SWEETIES ????? I thought they were to put in the radiator to make up for the lost A/F when fitting the top thermostat . . No body told me .