DMGRS - customer service

Daveluck · 31st January 2018, 10:04

So a package has gone wayward...

Very quick response to my email query with no blaming the courier, no blaming the factory, no wait and see, no quibbling and no excuses.

Just a new order despatched and an apology.

Can't ask for more than that can you?

Well done Mat.

tommy15 · 31st January 2018, 10:50

Indeed, I ordered a wheel bearing last week and due to a glitch in their system it wasn't sent out. No excuses, an apology and refund of the delivery charges. Great customer service. I don't go anywhere else for my parts.

Lee T · 31st January 2018, 16:55

Could not agree more. I buy 90% of my car parts from Mat, the very few issues I've had with parts were corrected immediately, best customer service I've ever had and a extremely nice guy to. Lee.

chris75 · 31st January 2018, 17:07

Quote:

Originally Posted by Lee T

...... best customer service I've ever had ......

Ditto

Really does do a no-quibble service !

John-e · 31st January 2018, 17:18

Used many times great service

EastPete · 31st January 2018, 17:44

Sorry to spoil the party a bit, but I have had mixed experiences with Mat and DMGRS. I think he has a great business, and he really is a godsend for many Rover owners, but I am a bit selective regarding what I buy from him. His clutch kits are good, and when he has genuine Rover parts available, they are often at lower prices than Rimmers or X-part. However, I have just had a thermostat from him which is clearly an inferior quality part compared to the genuine Rover item, and has caused me some grief due to leaks and the hassle of replacement. The lack of telephone number, together with slow delivery and slow responses to e-mails on some occasions mean I tend not to use him for parts that are needed urgently. I tend to go to Rimmers on those occasions, even though it costs me a bit more.

Just my two penny worth !

Pete

championdaddy · 31st January 2018, 18:53

I like to support the supporters.....when I can.

Ordered some stuff in December..... turned up in January......Christmas and new year happened in between.

Ordered another pair of drop links...... which the order has gone astray.

Sent them out as soon as I emailed him though.

He does answer my emails.

But I ordered from Rimmers....1630hrs on Tuesday......turned up 1030hrs the NEXT DAY !!!!

I know they are a bit high on postage......but hey....sometimes it's worth it.

Timbo.P6 · 31st January 2018, 19:58

I just got a thermostat from him, and Ive got a BIG complaint, I got no sweeties in my last parcel

mininuts · 31st January 2018, 20:01

I ordered a pair of rear upper suspension arms from Mat and they failed to turn up

Again, no excuses from Mat. Email was answered promptly and a new pair were sent out using next day delivery at no cost to me.
I personally would always recommend Mat and DMGRS

RoverRobson · 2nd February 2018, 06:14

As far as I'm aware Mat runs DMGRS more or less single handed. A 48 hour response time is what eBay would perceive as industry standard, so we should grant Mat the same.

He does extremely well to manage it all by himself and he can't help this going astray. As for inferior parts, he can only supply what he can get. Even brand new OEM parts can sometimes fail straight away. It may be a "chew on" getting a replacement sorted, but at least it's offered. I highly doubt Rimmers would be so quick and understanding with returns and replacements procedures.

I can only imagine a phone number isn't supplied because it would be non stop ringing all day whilst he's busy with orders.

At the end of the day he's selling good brand new spares at a low cost to us as the buyer. The majority of spares no doubt get purchased by ourselves as enthusiasts. We MUST support small independent firms like this. Mat is an enthusiast himself and an all round good guy to match.

Cheers
Robson

Sent from my SM-G955F using Tapatalk

31st January 2018, 10:04	#1
Daveluck Gets stuck in 75 saloon 2.0 diesel Join Date: Feb 2016 Location: Panton, lugo, Galicia Posts: 945 Thanks: 236 Thanked 192 Times in 143 Posts	DMGRS - customer service So a package has gone wayward... Very quick response to my email query with no blaming the courier, no blaming the factory, no wait and see, no quibbling and no excuses. Just a new order despatched and an apology. Can't ask for more than that can you? Well done Mat.

31st January 2018, 16:55	#3
Lee T Gets stuck in MG ZT Join Date: Jul 2014 Location: Liverpool Posts: 853 Thanks: 180 Thanked 248 Times in 189 Posts	Could not agree more. I buy 90% of my car parts from Mat, the very few issues I've had with parts were corrected immediately, best customer service I've ever had and a extremely nice guy to. Lee. __________________ [SIGPIC][/SIGPIC]

31st January 2018, 17:18	#5
John-e Avid contributor 75 Saloon Join Date: Jul 2012 Location: Glasgow Posts: 108 Thanks: 29 Thanked 9 Times in 8 Posts	Dmgrs Used many times great service

31st January 2018, 18:53	#7
championdaddy This is my second home Mg Zt 190 Join Date: Apr 2012 Location: The FIRST Garden City....Letchworth. Posts: 6,778 Thanks: 1,243 Thanked 920 Times in 698 Posts	I like to support the supporters.....when I can. Ordered some stuff in December..... turned up in January......Christmas and new year happened in between. Ordered another pair of drop links...... which the order has gone astray. Sent them out as soon as I emailed him though. He does answer my emails. But I ordered from Rimmers....1630hrs on Tuesday......turned up 1030hrs the NEXT DAY !!!! I know they are a bit high on postage......but hey....sometimes it's worth it. Last edited by championdaddy; 16th February 2018 at 19:48..

31st January 2018, 19:58	#8
Timbo.P6 Posted a thing or two ROVER 75 CONNOISSEUR T SE WITH MISSING SATNAV ROVER P6 2000 SC Join Date: Jan 2007 Location: Doncaster Posts: 1,484 Thanks: 429 Thanked 77 Times in 44 Posts	I just got a thermostat from him, and Ive got a BIG complaint, I got no sweeties in my last parcel __________________ Back in Rover land, with 1.8T and Freelander HSE 2.0 td4

31st January 2018, 10:50	#2
tommy15 Newbie mg zt Join Date: Jun 2017 Location: bray Posts: 20 Thanks: 0 Thanked 12 Times in 6 Posts	Indeed, I ordered a wheel bearing last week and due to a glitch in their system it wasn't sent out. No excuses, an apology and refund of the delivery charges. Great customer service. I don't go anywhere else for my parts.

31st January 2018, 17:44	#6
EastPete Posted a thing or two Rover 75 CDTi Classic saloon, MGB GT, Skoda Yeti Join Date: Aug 2008 Location: Ramsey, Cambs Posts: 1,874 Thanks: 626 Thanked 635 Times in 430 Posts	Sorry to spoil the party a bit, but I have had mixed experiences with Mat and DMGRS. I think he has a great business, and he really is a godsend for many Rover owners, but I am a bit selective regarding what I buy from him. His clutch kits are good, and when he has genuine Rover parts available, they are often at lower prices than Rimmers or X-part. However, I have just had a thermostat from him which is clearly an inferior quality part compared to the genuine Rover item, and has caused me some grief due to leaks and the hassle of replacement. The lack of telephone number, together with slow delivery and slow responses to e-mails on some occasions mean I tend not to use him for parts that are needed urgently. I tend to go to Rimmers on those occasions, even though it costs me a bit more. Just my two penny worth ! Pete

31st January 2018, 20:01	#9
mininuts This is my second home Cooper S 210 Join Date: May 2012 Location: Port William Posts: 5,309 Thanks: 5,098 Thanked 2,406 Times in 1,631 Posts	I ordered a pair of rear upper suspension arms from Mat and they failed to turn up Again, no excuses from Mat. Email was answered promptly and a new pair were sent out using next day delivery at no cost to me. I personally would always recommend Mat and DMGRS __________________ *Paul* 2016 MINI Cooper S 210 : 2000 Rover 75 CDT Classic SE : 2009 Freelander 2 GS : 2000 Mini Cooper Sport : 1986 Mini Mayfair : 1980 Mini Pickup : 1971 Mini Cooper S

2nd February 2018, 06:14	#10
RoverRobson Gets stuck in MG ZT-T Join Date: Feb 2010 Location: County Durham Posts: 887 Thanks: 307 Thanked 262 Times in 150 Posts	As far as I'm aware Mat runs DMGRS more or less single handed. A 48 hour response time is what eBay would perceive as industry standard, so we should grant Mat the same. He does extremely well to manage it all by himself and he can't help this going astray. As for inferior parts, he can only supply what he can get. Even brand new OEM parts can sometimes fail straight away. It may be a "chew on" getting a replacement sorted, but at least it's offered. I highly doubt Rimmers would be so quick and understanding with returns and replacements procedures. I can only imagine a phone number isn't supplied because it would be non stop ringing all day whilst he's busy with orders. At the end of the day he's selling good brand new spares at a low cost to us as the buyer. The majority of spares no doubt get purchased by ourselves as enthusiasts. We MUST support small independent firms like this. Mat is an enthusiast himself and an all round good guy to match. Cheers Robson Sent from my SM-G955F using Tapatalk __________________ Kind regards, Robson MG ZT-T SE Sports Auto 2.5 V6 180 Monogram Twilight - 1 of 1 Built "The Purple One"