Go Back   The 75 and ZT Owners Club Forums > The 75 and ZT Owners Club Forums > The 75 and ZT Owners Club General Forum
Register FAQ Image Gallery Members List Calendar Mark Forums Read
Notices

Closed Thread
 
Thread Tools Display Modes
Old 13th July 2018, 17:53   #21
bendrick
Gets stuck in
 
Ex CDT Auto

Join Date: Oct 2017
Location: Barry
Posts: 655
Thanks: 76
Thanked 266 Times in 155 Posts
Default

Hooray!

My order from DMGRS has finally arrived only 15 days after the order was processed, hindered supposedly by electricity power cuts and IT Email problems









It hasn't really of course.



Given the assurances by the supplier that the original courier order should have been with me days ago and that a replacement order was being rushed out immediately ( 4 days ago ) presumably I should be the proud owner of two sets of screws and clips by now ( even though I only require and have paid for just one set )
bendrick is offline  
Old 13th July 2018, 18:20   #22
Groundsman Willie
Gets stuck in
 
Groundsman Willie's Avatar
 
Rover 75 1.8t

Join Date: Dec 2017
Location: Newbury
Posts: 842
Thanks: 783
Thanked 423 Times in 264 Posts
Default

Quote:
Originally Posted by Vanbursta View Post
The problem is (and always will be) use a cheap courier and expect problems. Personally I would prefer to pay the extra and not let customers down consistently.
The problem with that, is if you pay an extra £4 to have your product sent by a 'higher quality' courier, you sell your goods £4 more expensive than your competitors, so lose out on sales.
Even the best couriers lose parcels so there is still no guarantee that there won't be problems.
I have never used DMGRS, but regularly see his name mentioned on here, always praising his professionalism. Not sure he can be said to be letting his customers down constantly.
__________________
Dave
Groundsman Willie is offline  
Old 14th July 2018, 11:33   #23
genpk
Posted a thing or two
 
Rover 75 Saloon MGZT

Join Date: Jul 2012
Location: Perth, AUSTRALIA
Posts: 1,662
Thanks: 3
Thanked 461 Times in 299 Posts
Default

Im in Australia and have used dmgr a few times.
Have had items roll up very quickly most of the time and a bit slow on occassion.
Im just glad that Matt created dmgr as he is helping to keep these cars going.
Re shipping,not sure if dmgr has parcel tracking but that
may help some customers work out time frames.
Be interesting to see delivery time as ive just ordered
some alternator parts last week from a supplier in the uk and a part from dmgr
on the same day.
I believe the other suppliers part is here in Perth, western australia already so be interesting to see the time differences in delivery.
genpk is offline  
Old 14th July 2018, 11:53   #24
carnut
Regular poster
 
rover 75 saloon

Join Date: Jun 2018
Location: middlewich
Posts: 79
Thanks: 48
Thanked 18 Times in 15 Posts
Default Dmgrs

Ordered parts from DMGRS the week of 2/7/18 they arrived 10/7/18 so no complaints here
carnut is offline  
Old 14th July 2018, 15:25   #25
Les4048
This is my second home
 
Les4048's Avatar
 
Rover 75 Tourer/ MG ZT-T 400

Join Date: May 2012
Location: Lhanbryde
Posts: 3,277
Thanks: 2,627
Thanked 1,523 Times in 869 Posts
Default

Dealt with Matt for years and never a problem and all I can say is thank god he’s there getting partrts for our cars, without him we’d struggle
Les4048 is offline  
Old 14th July 2018, 16:19   #26
clf
This is my second home
 
clf's Avatar
 
MG ZT CDTi

Join Date: Jan 2014
Location: carrick
Posts: 7,859
Thanks: 3,494
Thanked 2,657 Times in 1,973 Posts
Default

This makes for interesting reading

https://www.diyphotography.net/bludo...il-whats-next/

Particularly the email reference

Sent from my SM-A310F using Tapatalk
__________________


It is not gloss primer .............. it is duct tape silver!
clf is offline  
Old 14th July 2018, 19:20   #27
bendrick
Gets stuck in
 
Ex CDT Auto

Join Date: Oct 2017
Location: Barry
Posts: 655
Thanks: 76
Thanked 266 Times in 155 Posts
Default

Quote:
Originally Posted by Les4048 View Post
Dealt with Matt for years and never a problem and all I can say is thank god he’s there getting partrts for our cars, without him we’d struggle


Panic over.........responded to a card from a courier left in my porch today, went down the depot and collected my much delayed order from DMGRS.










Noooooo!........

I'm fibbing again, not a sign of the two consignments supposedly winging my way post haste ...the original order, and the 'not so' emergency rushed replacement order...... As opposed to the poster above I'm actually struggling to get parts for my car with Matt DMGRS.

But I am delighted that the chap commenting has never had a problem despite personally having no idea whatsoever of the relevance of his experience to my electricity power cut, Email fault, no phone number available to query non delivery, lack of response affected order that is my particular experience.

Last edited by bendrick; 14th July 2018 at 19:31..
bendrick is offline  
Old 14th July 2018, 20:00   #28
DMGRS
Discount MG Rover Spares
 
DMGRS's Avatar
 
Rover 75 CDTi, 2x MG ZS180

Join Date: Jun 2011
Location: Hythe, Southampton
Posts: 11,317
Thanks: 456
Thanked 3,377 Times in 2,027 Posts
Default

Goodness me, I don’t even know where to start. I think I’ll wade out of the sea of sarcasm first...

Granted, the order hasn’t gone to plan - but when customers rip every explanation of a delay to pieces to a ridiculous degree it just makes me wish I was of the type to just say ‘it’s held up, it’ll be there when it gets there’.
Thankfully, as every other post in the thread backs up, I’m not like that - I like to explain things in depth. Unfortunately in this case, that just seems to be ammo for a good slating.

I have no idea where the orders have got to - if it was just a set of undertray clips they’ll have been sent by Royal Mail (unless combined with another order).
Our Royal Mail orders are put in a post box around the corner - the MI5 parcel locker with black helicopters guarding it is for our UK Mail orders.
If it’s just undertray bolts it’ll have been popped in the post box - if I’ve said otherwise it must have been a mistake on my behalf.
Oh and for the record, the second set were sent First Class (as you queried why this wasn’t done the second time - it was).

Anyway, I’m just as baffled as you are as to where both orders have got to - if you still want them, I’ll gladly send another set and resolve it amicably.
If however you’re just going to pick at every word I say, I’d rather just refund you.

Life’s too short to get ridiculously stressed about these things - I run an honest business, 99% of the time things go perfectly to plan and we have literally thousands of happy customers.
I’ll make sure you either get what you ordered, or a refund - let me know which.
__________________



Your trusted MG Rover specialist!
Tel: 02380 001133 / Email: [email protected]

We now have a 'chat' function on our site for even quicker replies. Give it a try!

Remember - discount code FORUM5 for 5% off
DMGRS is offline  
Old 14th July 2018, 20:15   #29
jondonwar
Avid contributor
 
rover 75 saloon connoisseur se cdti

Join Date: Aug 2012
Location: liverpool
Posts: 175
Thanks: 102
Thanked 8 Times in 6 Posts
Default

matt ignor him hes only been a member for 9 months
jondonwar is offline  
Old 14th July 2018, 20:23   #30
DMGRS
Discount MG Rover Spares
 
DMGRS's Avatar
 
Rover 75 CDTi, 2x MG ZS180

Join Date: Jun 2011
Location: Hythe, Southampton
Posts: 11,317
Thanks: 456
Thanked 3,377 Times in 2,027 Posts
Default

Well I’d never accuse anyone of being dishonest, but I can count on one hand the number of RM deliveries I’ve had go missing since Christmas - and two have gone walkies to the same address.
Postman with sticky fingers?

Kevin, it might be worth you PM’ing me your address to double check we have it correct
__________________



Your trusted MG Rover specialist!
Tel: 02380 001133 / Email: [email protected]

We now have a 'chat' function on our site for even quicker replies. Give it a try!

Remember - discount code FORUM5 for 5% off
DMGRS is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 14:41.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Copyright © 2006-2023, The Rover 75 & MG ZT Owners Club Ltd