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9th July 2018, 19:46 | #1 |
Loves to post
rover 75 tourer / bmw e90 320d Join Date: Jul 2011
Location: Swindon
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Dmgrs
Hi' just wondering if anyone else is having problems with delivery of their order from DMGRS, as I should have received my order by last Saturday I messaged again this afternoon but as yet I have not had a reply.I am getting very frustrated to say the least.
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9th July 2018, 19:51 | #2 |
SERVICING AND DEALER DIAGNOSTICS
MG ZT CDTI 135 + & MGZT CDTI AUTO 160 & ROVER 75 TOURER CDTI 160 TROPHY YELLOW Join Date: Aug 2013
Location: Hernebay
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To be fair Matt is normally on the ball with delivery’s from what I hear
Mick
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[SIGPIC][/SIGPIC] T4 Owner Jobs done : new UBP, Spy hole mod, Rear hub(wheel bearing),plenum cleaned and emptied, Inline thermostat fitted,Full service, In car Digital tv/DVD Bluetooth Satnav etc, Replaced UBP, Restored headlights,Fixed airbag connection.replaced HP pump,replaced rear light seals,changed intercooler O rings. Jobs to do: ,replace drivers lock,.[/SIZE] |
9th July 2018, 19:54 | #3 |
Gets stuck in
Rover 75 Saloon Join Date: Feb 2018
Location: Belfast
Posts: 601
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Matt is generally at the mercy of myhermes who are usually ok but can be really bad. What does your tracking say ??
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9th July 2018, 19:57 | #4 |
This is my second home
ZT260 #243 (resting) Join Date: May 2010
Location: Prestonpans
Posts: 22,424
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Bit soon Supposed to be delivered by Saturday, if its been held up today is only Monday. You messaged him this afternoon, give him a chance.
Last edited by stevestrat; 9th July 2018 at 20:00.. |
9th July 2018, 20:34 | #5 |
Loves to post
rover 75 tourer / bmw e90 320d Join Date: Jul 2011
Location: Swindon
Posts: 255
Thanks: 256
Thanked 48 Times in 24 Posts
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I ordered the parts on the 29th of June. For some reason I dont have a tracking number and I am worried the package may have been lost in transit.
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9th July 2018, 20:39 | #6 |
Gets stuck in
Rover 75 Saloon Join Date: Feb 2018
Location: Belfast
Posts: 601
Thanks: 150
Thanked 294 Times in 190 Posts
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If they have been he'll replace them but that does seem longer than normal for him. He'll reply to your email as soon as he sees it. He'll not see you wrong.
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9th July 2018, 21:26 | #7 |
Loves to post
rover 75 tourer / bmw e90 320d Join Date: Jul 2011
Location: Swindon
Posts: 255
Thanks: 256
Thanked 48 Times in 24 Posts
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I have bought from Matt in the past and never had a problem .
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9th July 2018, 21:34 | #8 |
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mg zt Join Date: Sep 2013
Location: Thetford
Posts: 458
Thanks: 415
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Always had excellent service ,proberbly got a lot on !
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9th July 2018, 22:02 | #9 | |
Gets stuck in
Ex CDT Auto Join Date: Oct 2017
Location: Barry
Posts: 655
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Quote:
I certainly am, I am also awaiting a delivery processed on the 29th and have had no reply to two follow up enquiry Emails. My previous delivery was right on the outer edge of promised delivery date including weekend days. But on that occasion my enquiry email was answered in fairly short order but not this time and I am none the wiser after 11 days. I enquired on the 6th July and again today at 12.05pm I hope that nothing untoward has happened to the supplier as in ill health, accident etc. Last edited by bendrick; 9th July 2018 at 22:04.. |
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9th July 2018, 22:10 | #10 |
Discount MG Rover Spares
Rover 75 CDTi, 2x MG ZS180 Join Date: Jun 2011
Location: Hythe, Southampton
Posts: 11,317
Thanks: 456
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Hello chaps,
I'm aware of an issue with some emails getting bounced - waiting for the Shop software chaps to look into it and see if it's happening at their end, or with GMail (who provide the service). We use an email forward from [email protected] over to [email protected], so I need to work out where some are going 'walkies'. I'll double check the Junk folder now, as sometimes they do end up there. I'm also aware of the parcel locker we use for UK Mail suffering with a power cut later last week, meaning a few parcels were unable to be accessed by the courier until today. If you could PM your query on here I'd be grateful so I can look into it ASAP - I'll keep myself online for a bit. Please include your order number and / or postcode so I can look it up. I'm glad to assure you all I'm alive and well - baking in this heat, but still going (with an infinite supply of Magnum ice-creams to keep me going!) Regards Mat
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