Yodel, useless.

[RPWC]

Today we were expecting a parcel for Mother's Day from my daughter to the wife, it was a bouquet of flowers and a plush glass vase.
It wasn't cheap at £35 all'in, well I got up at 8.30 to let the dog out, and opened the living room blinds, then went back to bed for a bit. Got up at 10.30 to find a card from Yodel shoved through the letterbox saying the parcel had been left behind the gate. I went out and there was a large box about 3 ft tall by 1 ft wide standing directly behind the gate, well my van is parked close to the gate and no way could the box have been passed through the gap. instead of knocking, the driver has just dropped or thrown the box over the gate, when the wife opened it, the vase is smashed to a thousand pieces Been on to their customer services, who logged the complaint and said to contact the supplier and tell them to follow their damage in transit procedure and my daughter will get a replacement or refund, but NO APOLOGY was offered. Awaiting a call back from their manager for " feedback". Diabolical service.