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26th March 2017, 10:53 | #1 |
This is my second home
75 model car Join Date: Apr 2011
Location: Newcastle upon Tyne
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Yodel, useless.
Today we were expecting a parcel for Mother's Day from my daughter to the wife, it was a bouquet of flowers and a plush glass vase.
It wasn't cheap at £35 all'in, well I got up at 8.30 to let the dog out, and opened the living room blinds, then went back to bed for a bit. Got up at 10.30 to find a card from Yodel shoved through the letterbox saying the parcel had been left behind the gate. I went out and there was a large box about 3 ft tall by 1 ft wide standing directly behind the gate, well my van is parked close to the gate and no way could the box have been passed through the gap. instead of knocking, the driver has just dropped or thrown the box over the gate, when the wife opened it, the vase is smashed to a thousand pieces Been on to their customer services, who logged the complaint and said to contact the supplier and tell them to follow their damage in transit procedure and my daughter will get a replacement or refund, but NO APOLOGY was offered. Awaiting a call back from their manager for " feedback". Diabolical service.
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Cheers. Rich… |
26th March 2017, 10:58 | #2 |
Regional Secretary
Rover 1.8T Tourer Join Date: May 2007
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I watched one of their guys recently, after getting no answer at a neighbours door, dropped it over the back gate, then proceeded to record the delivery by taking a photo from his phone, over the gate, then the passageway he had walked down; not impressed.
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26th March 2017, 11:08 | #3 |
This is my second home
75 model car Join Date: Apr 2011
Location: Newcastle upon Tyne
Posts: 20,177
Thanks: 4,008
Thanked 5,083 Times in 3,114 Posts
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When I gave them the card number, the woman said,mit hadn't been delivered, I said it has, but the driver didn't even knock. If he did it was a tap.
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Cheers. Rich… |
26th March 2017, 11:13 | #4 |
This is my second home
MG ZT-T 190 Join Date: Jun 2009
Location: Lincolnshire
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They really are budget carriers i wouldn't use them if I can avoid it. Their drivers are b under so much pressure they can't wait to knock and wait at the door. Some are no doubt lazy though.
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26th March 2017, 11:18 | #5 |
This is my second home
75 model car Join Date: Apr 2011
Location: Newcastle upon Tyne
Posts: 20,177
Thanks: 4,008
Thanked 5,083 Times in 3,114 Posts
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One of our members works for them, I'm sure he would be horrified if he knew this was regular practise.
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Cheers. Rich… |
26th March 2017, 18:14 | #6 |
This is my second home
75 model car Join Date: Apr 2011
Location: Newcastle upon Tyne
Posts: 20,177
Thanks: 4,008
Thanked 5,083 Times in 3,114 Posts
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Daughter texted me earlier to say the supplier had given full refund. Still no apology from Yodel though.
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Cheers. Rich… |
26th March 2017, 20:01 | #7 |
3disco
ROVER 75 CONN TOURER CDTI and ZTT V8 SE LPG Join Date: Sep 2008
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i worked for over 20yrsfor them as a mechanic so please use them my pension depends on it!
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26th March 2017, 20:51 | #8 |
Posted a thing or two
Rover 75 saloon Join Date: Nov 2012
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Think they're bad buddy- try Hermes
Standard procedure to put parcels into the wheelie bin Regards Chris |
27th March 2017, 00:16 | #9 |
This is my second home
None * DROWNED Join Date: Aug 2007
Location: Cardigan
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Yodel Fails
https://www.youtube.com/watch?v=-JnOZRNir6E
https://www.youtube.com/watch?v=b7PvI0qEWd8 Lots more out there.....
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Andrew Ich Dien Problem solving is... lateral thinking SEARCH FIRST ...ASK LATER... |
27th March 2017, 08:21 | #10 |
Posted a thing or two
Honda Insight Hybrid Join Date: May 2015
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