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Old 19th February 2019, 15:18   #1
bilzin
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Default Tale of woe thus far

After experiencing some difficulty engaging gears on my 2001 Connoisseur I looked around for the best price for a replacement clutch.
The best I could find is £515.90 from a major (and I mean major) motor repairer, won't say which but their name begins with MR C

Booked it in for work and arrived 9am 13/02/2018
Received phone call 2pm 13/02/2019 advising me that their 'technician' couldn't find the locking wheel nut remover. I inquired as to whether this person had looked at the spare wheel in the boot and was assured that he had.
Paid £10 for a taxi to take another remover to the garage and was then informed that this remover was the wrong size, and the locking wheel nuts would have to be removed forcibly to which I hesitantly agreed.
Phone call next day advised me that the 'technician' had located the wheel nut remover in the boot alongside the spare wheel (DUH), but that the clutch kit delivered to them was the wrong item, and they would order the correct one 18/02/2019
Phone call 11.25am 19/02/2019 advised me that 2 (two) clutch kits had been delivered and they were BOTH the wrong items but they are reordering asap. I was informed that the problem was the fact that this particular model was one of the last to be made and that the Rover workers had used just about anything they had to hand during the build. I was assured that the quote given to me would remain the same and that a new part would be delivered tomorrow 20/01/2019.

Stay tuned for further episodes in this convoluted tale, and how I wish I had seen the many negative reviews on TRUSTPILOT before I agreed to let them commence the work, as been without a car for a week now with no end in sight. Has any other member had experience of this MR C service ?
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Last edited by bilzin; 19th February 2019 at 21:58..
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Old 19th February 2019, 16:43   #2
macafee2
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what is different about your clutch?

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Old 19th February 2019, 17:09   #3
markypicks
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i had one fitted last year by my local garage whos very compitent and he had it a day and a half thats because he could not get the star shaped screws out as they were so tight but he managed in the end cost me 400 quid and its still running brill
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Old 19th February 2019, 18:23   #4
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if they cannot order the right clutch, make sure they put the right oil back because they will put ep 80/90 in
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Old 19th February 2019, 18:57   #5
bilzin
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Quote:
Originally Posted by macafee2 View Post
what is different about your clutch?

macafee2

dunno....maybe it's from Honda



Honda confirms Swindon car plant closure
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Last edited by bilzin; 19th February 2019 at 19:01..
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Old 20th February 2019, 10:08   #6
trikey
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Quote:
Originally Posted by macafee2 View Post
what is different about your clutch?

macafee2


Nothing! It will be the same as any other 75 of the same engine type.

Just another clueless garage that are full of excuses.
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Old 20th February 2019, 10:44   #7
Vanbursta
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Hmm Mr C quoted me a price and it was double by the time I collected the car, apparently it needed a new flywheel and all the bolts to hold it to the crankshaft, they "tried to phone" me several times but where apparently unable to get an answer, they told me they rang my mobile, interesting as I must be the only person on the planet who doesn't have one.
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Old 20th February 2019, 11:08   #8
Arctic
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I have a feeling that this is going to be one of those threads that do not turn out good for an owner, I would be on top of these guys asap, making sure as above that the right oil etc is going into the car, also that no work is to be carried out without your conformation & the cost of that work and why.
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Old 20th February 2019, 15:01   #9
bilzin
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Quote:
Originally Posted by Arctic View Post
I have a feeling that this is going to be one of those threads that do not turn out good for an owner, I would be on top of these guys asap, making sure as above that the right oil etc is going into the car, also that no work is to be carried out without your conformation & the cost of that work and why.

UPDATE
Finally got my pride n joy back after a week...seems the 'suppliers' kept on sending the wrong parts, but I stuck to my guns and had the original quote honoured and glad I told 'em it was MOT d two weeks ago

Not bad for an 18 yo car and again NO advisories !
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Old 20th February 2019, 19:41   #10
markypicks
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great news sticking to ur guns and pleased with the result of the mot, another 12 months of driving pleasure rgds mark
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