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14th March 2021, 19:00 | #11 | |
SERVICING AND DEALER DIAGNOSTICS
MG ZT CDTI 135 + & MGZT CDTI AUTO 160 & ROVER 75 TOURER CDTI 160 TROPHY YELLOW Join Date: Aug 2013
Location: Hernebay
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It is really annoying when I hear of charlatans within our industry, I think most mechanics and technicians that I have worked with in the industry are honest reliable and trustworthy, and it’s terrible when I hear of somebody taking advantage of a customer, it does really irritate me and cheese me off. A simple rule in this industry that I live by is if you treat your customers right they will look after you. Simples Mick
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[SIGPIC][/SIGPIC] T4 Owner Jobs done : new UBP, Spy hole mod, Rear hub(wheel bearing),plenum cleaned and emptied, Inline thermostat fitted,Full service, In car Digital tv/DVD Bluetooth Satnav etc, Replaced UBP, Restored headlights,Fixed airbag connection.replaced HP pump,replaced rear light seals,changed intercooler O rings. Jobs to do: ,replace drivers lock,.[/SIZE] |
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14th March 2021, 19:42 | #12 |
This is my second home
Rover 75 cdt club + Rover 2.5 KV6 Conni SE Join Date: May 2008
Location: Birmingham
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You mean:- look after the customer, and the customer will look after you, and also recommend you. Been using the same garage to do a few and far between jobs on my cars over the last 30 odd years. Never had a problem with them.They moved to more than twice the distance away in 2019, and I still would use them. They always do my MOT for me.
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Great Barr, Birmingham. |
15th March 2021, 09:44 | #13 | |
Posted a thing or two
Rover 75 Tourer CDT Auto. Join Date: Oct 2011
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That is why I have driven Nottm to Colwyn Bay to see Jules and Nottm to Stourbridge to see Terry. |
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15th March 2021, 10:42 | #14 | |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
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macafee2 |
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15th March 2021, 10:43 | #15 |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
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15th March 2021, 12:06 | #16 | |
This is my second home
MG ZT CDTi Join Date: Jan 2014
Location: carrick
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give good service, and your customer will tell 4 people, give bad, they will tell 11 people. (why 11? ) When you think of it, it has a lot of truth. Think of a company/shop, and then think if you have heard good or bad things of it. I would bet that most will have heard bad things about places, rather than good places. With car maintenance, most people do not understand or realise the effort or background involved (tools, equipment, which is becoming more and more specialised on top of rent rates etc). Then when they get their car back, in most instances, you cannot feel any difference. So therefore perceived little or no value for money - £100-200 to change oil and filters, and the car feels no different, therefore feels like you have been ripped off (just one example). The charlatans unfortunately both exploit and exaggerate this situation. There is a guy my mother uses, local to me. I will do basic servicing of her car, but for anything more than that, I get her to get him to do it, because I do not know her car - know mine because of those involved in this forum! He is not as particular as I would be, but is cheap, and does get the job done, which makes her happy. But ultimately, the other thing that people forget or cannot see, is if it goes wrong, you have some kind of recourse.
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It is not gloss primer .............. it is duct tape silver! |
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