customer services

[macafee2]

Having worked for BT / Openreach my standard of customer service is high, honest it is. Alas I find BT customer services to be the worst of any company I deal with and I believe it will continue.

A year or more ago a bought a multi meter from Screwfix to measure amperage. Today measuring ohm résistance for the life of me I could not work out how many ohms I was getting. Screwfix help desk not much use and so I did my normal thing, email the CEO.

I have had a holding reply from the CEO and 2 phone calls from his "assistant" The lady was brilliant and is arranging for a replacement meter to be sent to arrive tomorrow. Wow what a breath of fresh air, the young lady spoke to rung someone she thought better qualified and they think the meter may be faulty. With no questions asked about how long I had had the meter she has arranged for a replacement to arrive tomorrow.

Once I have her details I will send a thank you email to her and the CEO and recommend she gets an award.

why cant all customer services be that good?

macafee2