Data Recovery question & cost

trebor · 24th April 2018, 09:13

I bought a 2tb external hard drive about 3 months ago and its stopped working, cost about £80 still under warranty and Seagate will replace but want £800 to recover the data on it !

Big lesson learned as I do not have it backed up !

Symptoms are drive is recognised in device manager but not disk management and it doesn’t show up or is recognised as a drive in explorer.

I read that it could be an arm stuck on the disc and saw many you tube videos on how to fix so I took it out of the case and and started to dismantle it but gave up as my drive looks different to the videos.

Found another company in Tamworth who want £400 + VAT, one in London for £97 ( which is a scam ) and Currys/PC World offer a service for £100 but when I took it to my local Currys they said if the drive wasn't spinning they couldn't do much and want me to go to PC World which I haven't done yet. ( and is a last option )

What I need is someone to take a look and see if the data is recoverable and I can go from there, happy to pay for recovery if its reasonable, problem is because it is not spinning up it's not visible as a drive so data stored on it cannot be viewed and it may need a manual recovery

Gren 24 · 24th April 2018, 10:07

Hi Rob,
Have you tryed MiniTool Partition Wizard ( https://www.partitionwizard.com/free...n-manager.html ) use this and change drive letter or try copping the disk to another hard drive. It may work and wont cost anything to try.
See you at the next Nano.

Les

Ravinder · 24th April 2018, 15:31

The truth is if you want data recovered it’s going to cost you quite a lot of money. Here’s a link to a thread a while back that another member used with success. I’d go to these guys.

https://the75andztclub.co.uk/forum/s...=Data+recovery

humphshumphs · 24th April 2018, 17:29

Quote:

Originally Posted by Ravinder

The truth is if you want data recovered it’s going to cost you quite a lot of money. Here’s a link to a thread a while back that another member used with success. I’d go to these guys.

https://the75andztclub.co.uk/forum/s...=Data+recovery

I was going to say, try East Anglian Data Recovery.... they haven't let any of my customers down yet

http://eadr.co.uk

Kennyeth · 25th April 2018, 05:05

Quote:

Originally Posted by trebor

I bought a 2tb external hard drive about 3 months ago and its stopped working, cost about £80 still under warranty and Seagate will replace but want £800 to recover the data on it !

Big lesson learned as I do not have it backed up !

Symptoms are drive is recognised in device manager but not disk management and it doesn’t show up or is recognised as a drive in explorer.

I read that it could be an arm stuck on the disc and saw many you tube videos on how to fix so I took it out of the case and and started to dismantle it but gave up as my drive looks different to the videos.

Found another company in Tamworth who want £400 + VAT, one in London for £97 ( which is a scam ) and Currys/PC World offer a service for £100 but when I took it to my local Currys they said if the drive wasn't spinning they couldn't do much and want me to go to PC World which I haven't done yet. ( and is a last option )

What I need is someone to take a look and see if the data is recoverable and I can go from there, happy to pay for recovery if its reasonable, problem is because it is not spinning up it's not visible as a drive so data stored on it cannot be viewed and it may need a manual recovery

I used this company a couple of years ago:

https://www.eadr.co.uk/

They recovered everything from a 2.5" hard drive.
Also they will supply a new drive with all the data recovered onto it.
Just get in touch with them and discuss your needs, they are a very very good service.
Good luck.
Ken.

trebor · 25th April 2018, 20:32

Thanks for the replies

mbonwick · 25th April 2018, 20:55

1. How much dismantling did you do?
2. How do you know the drive does not spin up?

My first port of call would have been to try a Linux-based operating system (they are much more tolerant to data faults) and see if the drive was visible. Then try a sector copy using something like dd.
If you feel up to doing that yourself, the tools are free....

trebor · 25th April 2018, 22:21

Quote:

Originally Posted by mbonwick

1. How much dismantling did you do?
2. How do you know the drive does not spin up?

My first port of call would have been to try a Linux-based operating system (they are much more tolerant to data faults) and see if the drive was visible. Then try a sector copy using something like dd.
If you feel up to doing that yourself, the tools are free....

I took it out of the plastic case and started to remove the screws but as it didn't look like the drive on the you tube videos I didn't go any further and put it back in the case as I couldn't see how I could get to an arm and a disc

I assume it should make a noise/ hum when switched on and I get nothing it was bleeping but stopped now as above it appears in device manager but not disc management or explorer

I am sure I could possibly have a go myself if I knew what I was doing is the Linux free and would I have to boot it from the bios , not sure what a sector copy using did means sorry

v-man · 28th April 2018, 21:41

Does sound like a physical issue with the drive to me.

I would recommend http://www.pcimage.co.uk.

Give them a call and have a chat. If you send the drive to them and decide not to go ahead it will simply cost you the carriage to and from them, nothing else.

trebor · 29th April 2018, 07:59

Thanks for all the replies a member on here has put me in touch with someone who will give me a no obligation assessment, so once I know if it's recoverable ( or not ) I will go from there

24th April 2018, 09:13	#1
trebor This is my second home Rover 75 CDTi Connoisseur SE & MG ZT Saloon 190 Join Date: Jun 2007 Location: Coven Posts: 12,522 Thanks: 526 Thanked 1,877 Times in 885 Posts	Data Recovery question & cost I bought a 2tb external hard drive about 3 months ago and its stopped working, cost about £80 still under warranty and Seagate will replace but want £800 to recover the data on it ! Big lesson learned as I do not have it backed up ! Symptoms are drive is recognised in device manager but not disk management and it doesn’t show up or is recognised as a drive in explorer. I read that it could be an arm stuck on the disc and saw many you tube videos on how to fix so I took it out of the case and and started to dismantle it but gave up as my drive looks different to the videos. Found another company in Tamworth who want £400 + VAT, one in London for £97 ( which is a scam ) and Currys/PC World offer a service for £100 but when I took it to my local Currys they said if the drive wasn't spinning they couldn't do much and want me to go to PC World which I haven't done yet. ( and is a last option ) What I need is someone to take a look and see if the data is recoverable and I can go from there, happy to pay for recovery if its reasonable, problem is because it is not spinning up it's not visible as a drive so data stored on it cannot be viewed and it may need a manual recovery __________________ www.midlandsnanomeets.co.uk Robs Car Gallery Coven near Wolverhampton WV9 2000 Cowley Built Rover 75 2.0 V6 Club SE/ Atlantic Blue/ Sandstone/Walnut (daily driver) 2003 Land Rover Freelander 1 TD4 HSE Helsinki Blue/Black Leather (swmbo daily driver)

24th April 2018, 10:07	#2
Gren 24 Loves to post 2004 Rover 75 Tourer Connoisseur SE CDTI Join Date: Apr 2010 Location: Stafford Posts: 459 Thanks: 98 Thanked 98 Times in 83 Posts	Hi Rob, Have you tryed MiniTool Partition Wizard ( https://www.partitionwizard.com/free...n-manager.html ) use this and change drive letter or try copping the disk to another hard drive. It may work and wont cost anything to try. See you at the next Nano. Les __________________ 2004 Rover 75 Tourer Connoisseur SE CDTI

24th April 2018, 15:31	#3
Ravinder This is my second home Rover 75 saloon x2, Rover 75 Tourer x2, Rover 220 Coupe Turbo Join Date: Aug 2010 Location: Kirkcaldy, Fife Posts: 9,036 Thanks: 2,278 Thanked 2,852 Times in 1,718 Posts	The truth is if you want data recovered it’s going to cost you quite a lot of money. Here’s a link to a thread a while back that another member used with success. I’d go to these guys. https://the75andztclub.co.uk/forum/s...=Data+recovery __________________ Wanted - Indian bride. Cash waiting. (All sorted - bargain) First name and forum name: Ravinder Rover 75 2.0 CDT Connoisseur SE 116 (160 remap) Royal Blue (JFM) This vehicle was the 50,481st 75 to run off the production line, out of 112,381 This vehicle was the 2,238th 75 CDT Connoisseur SE to be made out of 3,775 This vehicle was the 5,002nd 75 in Royal Blue (code: JFM) to be made out of 14,420 Royal Blue 75s

25th April 2018, 20:32	#6
trebor This is my second home Rover 75 CDTi Connoisseur SE & MG ZT Saloon 190 Join Date: Jun 2007 Location: Coven Posts: 12,522 Thanks: 526 Thanked 1,877 Times in 885 Posts	Thanks for the replies __________________ www.midlandsnanomeets.co.uk Robs Car Gallery Coven near Wolverhampton WV9 2000 Cowley Built Rover 75 2.0 V6 Club SE/ Atlantic Blue/ Sandstone/Walnut (daily driver) 2003 Land Rover Freelander 1 TD4 HSE Helsinki Blue/Black Leather (swmbo daily driver)

28th April 2018, 21:41	#9
v-man I really should get out more....... Ford Fezza Poverty Spec & ? Join Date: Dec 2010 Location: Lincolnshire Posts: 2,892 Thanks: 526 Thanked 349 Times in 275 Posts	Does sound like a physical issue with the drive to me. I would recommend http://www.pcimage.co.uk. Give them a call and have a chat. If you send the drive to them and decide not to go ahead it will simply cost you the carriage to and from them, nothing else. __________________ Report potholes, flytipping, broken streetlights - www.fixmystreet.com Find cheaper diesel/petrol - www.petrolprices.com 2001 Rover 45 1.8 Impression S owned for 15 years, now scrapped.

25th April 2018, 20:55	#7
mbonwick Gets stuck in Connoisseur SE 1.8 Auto Saloon Join Date: Jul 2015 Location: Kendal Posts: 633 Thanks: 129 Thanked 176 Times in 147 Posts	1. How much dismantling did you do? 2. How do you know the drive does not spin up? My first port of call would have been to try a Linux-based operating system (they are much more tolerant to data faults) and see if the drive was visible. Then try a sector copy using something like dd. If you feel up to doing that yourself, the tools are free....

29th April 2018, 07:59	#10
trebor This is my second home Rover 75 CDTi Connoisseur SE & MG ZT Saloon 190 Join Date: Jun 2007 Location: Coven Posts: 12,522 Thanks: 526 Thanked 1,877 Times in 885 Posts	Thanks for all the replies a member on here has put me in touch with someone who will give me a no obligation assessment, so once I know if it's recoverable ( or not ) I will go from there __________________ www.midlandsnanomeets.co.uk Robs Car Gallery Coven near Wolverhampton WV9 2000 Cowley Built Rover 75 2.0 V6 Club SE/ Atlantic Blue/ Sandstone/Walnut (daily driver) 2003 Land Rover Freelander 1 TD4 HSE Helsinki Blue/Black Leather (swmbo daily driver)