Xtrons keeps rebooting - Page 2

SCP440 · 20th December 2021, 17:11

It seems to be fixed, my son popped over to have a look for me this afternoon and we all know how clever the younger generation are with stuff like this.

He went through everything and suggested we pull the memory cards as he said it was not reading one of them, once removed it stopped rebooting. One had IGO on it and the other had some of my music, he put them in his phone and it turns out the one with IGO on was kn4ckered.

Interestingly I have heard nothing from Xtrons as of yet.

I now need to find a free downloadable satnav, Google maps is OK but on long journeys I dont like having my phone on.

AndyN01 · 20th December 2021, 17:42

Quote:

Originally Posted by SCP440

........One had IGO on it and the other had some of my music, he put them in his phone and it turns out the one with IGO on was kn4ckered.

Interestingly I have heard nothing from Xtrons as of yet......

Pleased you've found the problem

.

And the next bit is why I won't be having another Xtrons unit.

Good Luck finding a decent Sat Nav for the Xtrons. I use a stand alone Garmin Unit so can't offer any advice.

VVC-Geeza · 20th December 2021, 18:12

Quote:

Originally Posted by SCP440

I now need to find a free downloadable satnav, Google maps is OK but on long journeys I dont like having my phone on.

Glad you managed to resolve it.

You could have a word with Harry,see post #7

VVC-Geeza · 20th December 2021, 18:23

Quote:

Originally Posted by AndyN01

And the next bit is why I won't be having another Xtrons unit.

Have a word with Jubbs Andy,I'm sure he had a UK based service/repair depot when he was trading.

Rogue · 20th December 2021, 21:25

Quote:

I now need to find a free downloadable satnav, Google maps is OK but on long journeys I dont like having my phone on.

I use Sygic on my Xtrons unit for offline maps which works a treat.

SCP440 · 21st December 2021, 19:44

Xtrons have replied to my Email, there conclusion is some fault in the wiring but as we know this is wrong.

I will reply to say what the fault is.

I will keep the person Email so I have a contact if something happens in future.

HarryM1BYT · 21st December 2021, 20:26

Quote:

Originally Posted by VVC-Geeza

Glad you managed to resolve it.

You could have a word with Harry,see post #7

I only have the current maps.

Ched · 21st December 2021, 20:31

Get a new card then go on Igo's website and download the latest version of it.

grivas · 22nd December 2021, 14:19

Quote:

Originally Posted by Ched

Get a new card then go on Igo's website and download the latest version of it.

How much is that going to cost, it will not be free.

My advice is again send it back for a full refund and look elsewhere, it would appear that their customer after care service is very poor.

SCP440 · 24th December 2021, 11:01

I told Xtrons it seems to be sorted and I have an Email thanking me for telling them and please feel free to contact them if I have any further problems.

Then I have had an Email again today wishing me a Happy Christmas.

There seems to be a 24 hour delay between sending them an Email and a reply but so far there customer service seems to be OK.

20th December 2021, 17:11	#11
SCP440 I really should get out more....... MG ZT-T 260 Join Date: Feb 2016 Location: Witney Posts: 2,504 Thanks: 6 Thanked 910 Times in 571 Posts	It seems to be fixed, my son popped over to have a look for me this afternoon and we all know how clever the younger generation are with stuff like this. He went through everything and suggested we pull the memory cards as he said it was not reading one of them, once removed it stopped rebooting. One had IGO on it and the other had some of my music, he put them in his phone and it turns out the one with IGO on was kn4ckered. Interestingly I have heard nothing from Xtrons as of yet. I now need to find a free downloadable satnav, Google maps is OK but on long journeys I dont like having my phone on.

21st December 2021, 19:44	#16
SCP440 I really should get out more....... MG ZT-T 260 Join Date: Feb 2016 Location: Witney Posts: 2,504 Thanks: 6 Thanked 910 Times in 571 Posts	Xtrons have replied to my Email, there conclusion is some fault in the wiring but as we know this is wrong. I will reply to say what the fault is. I will keep the person Email so I have a contact if something happens in future.

21st December 2021, 20:31	#18
Ched I really should get out more....... MG ZT V8, MGZT 135 derv ,MG TF 135 Join Date: Dec 2011 Location: Romsey Posts: 2,293 Thanks: 553 Thanked 573 Times in 385 Posts	Get a new card then go on Igo's website and download the latest version of it.

24th December 2021, 11:01	#20
SCP440 I really should get out more....... MG ZT-T 260 Join Date: Feb 2016 Location: Witney Posts: 2,504 Thanks: 6 Thanked 910 Times in 571 Posts	I told Xtrons it seems to be sorted and I have an Email thanking me for telling them and please feel free to contact them if I have any further problems. Then I have had an Email again today wishing me a Happy Christmas. There seems to be a 24 hour delay between sending them an Email and a reply but so far there customer service seems to be OK.