Rant

billatllandudno · 29th June 2019, 15:42

Well clutch is slipping quite bad now, so ordered a new clutch kit from Rimmers on Thursday, option was order before 2pm Friday for a Saturday delivery got up early this morning to prepare the car, when an email arrived from Rimmers just before lunch saying order had been shipped out Today and will be delivered on Monday what's the point in paying the extra postage for Saturday delivery, this is definitley the last time I will use them it wasted my weekend sorry rant over

suffolk boy · 29th June 2019, 15:45

Quote:

Originally Posted by billatllandudno

Well clutch is slipping quite bad now, so ordered a new clutch kit from Rimmers on Thursday, option was order before 2pm Friday for a Saturday delivery got up early this morning to prepare the car, when an email arrived from Rimmers just before lunch saying order had been shipped out Today and will be delivered on Monday what's the point in paying the extra postage for Saturday delivery, this is definitley the last time I will use them it wasted my weekend sorry rant over

i had has this to realize .they mean working days and parcelforce do not deliver on a saturday unless you pay even more

billatllandudno · 29th June 2019, 15:48

I Should have used Matt at DMGRS's

marinabrian · 29th June 2019, 16:18

Quote:

Originally Posted by billatllandudno

I Should have used Matt at DMGRS's

You doing the job next month then?

I have to say clutches don't start slipping overnight, so I have to ask why you didn't order the clutch in readiness before starting the job.

There is no way in God's creation I would order a part on Friday, for a job like this........even if Saturday delivery was an option.

Brian

Rich in Vancouver · 30th June 2019, 03:55

You're not alone mate. I just ordered a set of EBC brakes for my ZT from Rimmers to be shipped to me in Canada. Shipping alone was about 60 quid. I paid extra for 2 day shipping. It took them 5 days to get them out of their warehouse (and yes, UPS did get them to me in 2 days-good on them) Regardless, their tardiness kept my car off the road for an additional week
I've dealt with Rimmers for many years and have always been happy to give them kudos for their speedy and efficient service but they seem to be getting too successful.
When I complained the reply came back, Sorry, but we have just launched our new MGB catalog and we currently have a backlog of 1000 orders.
I don't think their success should be my problem.

Les4048 · 30th June 2019, 04:29

Quote:

Originally Posted by marinabrian

You doing the job next month then?

I have to say clutches don't start slipping overnight, so I have to ask why you didn't order the clutch in readiness before starting the job.

There is no way in God's creation I would order a part on Friday, for a job like this........even if Saturday delivery was an option.

Brian

My thoughts too Brian. We get it regularly with farmers. One phoned last Thursday looking for silage wrap and wanted us to deliver next day because he’d cut his grass and was wrapping it on Saturday, jeez we’ve had NAUGHTY WORD-NAUGHTY WORD-NAUGHTY WORD-NAUGHTY WORD-NAUGHTY WORD-NAUGHTY WORD- stuff in stock for two months and grass has been growing in the field for months so it’s not like it sneaked up on him the night before. Lack of planning then moaning doesn’t help the case one little bit

Darcydog · 30th June 2019, 05:11

Happens in all walks of life. We advise a lot of businesses and certain things have well publicised deadlines. The firms Trading Year End, The end of the tax year on 5th April, VAT Qtrs etc.

And it’s the same people every year that leave it to the last minute and expect us to drop everything to get them out of trouble.

Now where a true emergency happens - as does from time to time such as illness of a key person, we will do everything we can to help.

But as for the perpetually disorganised - we point out the poster that says:-

“A lack of organisation on your part does not constitute an emergency on ours”

Les4048 · 30th June 2019, 06:58

Quote:

Originally Posted by Darcydog

“A lack of organisation on your part does not constitute an emergency on ours”

Love that one

brilliant

smudge.g · 30th June 2019, 07:17

Quote:

Originally Posted by Les4048

Love that one

brilliant

or as the Americans used to tell us during military briefs - remember the 7 P's - Prior Planning and Preparation Prevents Pi$$ Poor Performance!!!

jonc3725 · 30th June 2019, 09:01

Gave up using Rimmer's a few years ago to be honest unless I absolutely have to.

Poor customer service, poor delivery including costs and some of their parts have not been all that.

Matt is the go to man for specifics and a lot of parts can be obtained elsewhere

29th June 2019, 15:42	#1
billatllandudno Regular poster rover 75 cdti contemporary se tourer Join Date: Apr 2015 Location: St.Helens Merseyside Posts: 78 Thanks: 69 Thanked 15 Times in 13 Posts	Rant Well clutch is slipping quite bad now, so ordered a new clutch kit from Rimmers on Thursday, option was order before 2pm Friday for a Saturday delivery got up early this morning to prepare the car, when an email arrived from Rimmers just before lunch saying order had been shipped out Today and will be delivered on Monday what's the point in paying the extra postage for Saturday delivery, this is definitley the last time I will use them it wasted my weekend sorry rant over

29th June 2019, 15:48	#3
billatllandudno Regular poster rover 75 cdti contemporary se tourer Join Date: Apr 2015 Location: St.Helens Merseyside Posts: 78 Thanks: 69 Thanked 15 Times in 13 Posts	Re-rant I Should have used Matt at DMGRS's

30th June 2019, 03:55	#5
Rich in Vancouver Gets stuck in MG ZT-T Join Date: Jun 2016 Location: White Rock, BC on Canada's Pacific Coast Posts: 849 Thanks: 338 Thanked 367 Times in 210 Posts	You're not alone mate. I just ordered a set of EBC brakes for my ZT from Rimmers to be shipped to me in Canada. Shipping alone was about 60 quid. I paid extra for 2 day shipping. It took them 5 days to get them out of their warehouse (and yes, UPS did get them to me in 2 days-good on them) Regardless, their tardiness kept my car off the road for an additional week I've dealt with Rimmers for many years and have always been happy to give them kudos for their speedy and efficient service but they seem to be getting too successful. When I complained the reply came back, Sorry, but we have just launched our new MGB catalog and we currently have a backlog of 1000 orders. I don't think their success should be my problem. __________________ ZT-T190, Anthracite, LHD, Left the Line on June 24, 2002, Sold new in Switzerland, spent time in Germany, Imported to Canada in September 2021

30th June 2019, 09:01	#10
jonc3725 Posted a thing or two MG ZT 190 + and MKIV Supra Join Date: Jan 2009 Location: Plymouth Posts: 1,551 Thanks: 224 Thanked 493 Times in 359 Posts	Gave up using Rimmer's a few years ago to be honest unless I absolutely have to. Poor customer service, poor delivery including costs and some of their parts have not been all that. Matt is the go to man for specifics and a lot of parts can be obtained elsewhere __________________ Jon C Living the dream MK IV VVTI Tiptronic TT Toyota Supra MG ZT 190+ BornTuesday, 10th July 2001 @ 09:01:10 259th ZT to run off the production line, out of 18,894 252nd ZT 190 + to be made out of 4,023 101st ZT in Solar Red (code: CEU) to be made out of 1,888

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30th June 2019, 05:11	#7
Darcydog This is my second home Join Date: Jul 2014 Posts: 5,428 Thanks: 3,123 Thanked 3,170 Times in 2,096 Posts	Happens in all walks of life. We advise a lot of businesses and certain things have well publicised deadlines. The firms Trading Year End, The end of the tax year on 5th April, VAT Qtrs etc. And it’s the same people every year that leave it to the last minute and expect us to drop everything to get them out of trouble. Now where a true emergency happens - as does from time to time such as illness of a key person, we will do everything we can to help. But as for the perpetually disorganised - we point out the poster that says:- “A lack of organisation on your part does not constitute an emergency on ours”