|
||
|
25th May 2010, 09:16 | #1 |
Banned
Join Date: May 2009
Posts: 5,724
Thanks: 0
Thanked 9 Times in 7 Posts
|
any consumer rights guru's here?, faulty 3 month old lcd tv
In febuary i bought a sanyo 37" tv from a local north west catalogue returns store (hitchens) in Fleetwood near blackpool, the tv has now developed an intermittent color fault, as a joke i asked the assistant "oh you are not gonna close down in the next few weeks are ya"to which he laughed no sertainly not. Any way, they did. :-0.
any way, the only stores that are open in the small chain are in Morcombe and Barrow, Morcombe is about 45 mins away, they have offered a direct replacement from the morcombe store but originally wanted me to take it back to the store, but its not a workable situation to physically return to a store that is nearly an hour away, they have now offered to send the replacement in a delivery van and collect the faulty tv at the same time, but in my opinion this is still unworkable and its still from a store that is so far away, i paid via credit card for the protection that brings. i have asked for a refund but that an option according to them, am i entitled to a refund as its just under 3 months old. can insist on this or do i have to accept the replacement, i have explained i would rather bring back for a refund and then get a tv from a retailer nearer home ie tesco etc. I have insisted on like for like if they are to replace the tv, spec for spec but this is not what i want, what are my options. |
25th May 2010, 09:22 | #2 |
*
Rover 75 FaceLift Tourer CDTi 170BHP Auto ConnSE 2005 Model Starlight Silver Join Date: Nov 2006
Location: Abergele
Posts: 28,735
Thanks: 0
Thanked 6 Times in 5 Posts
|
They are I believe doing all they have to with the offer of the TV being swapped over.
Models sold at these places isn't generally current production. You may have other rights but don't feel getting your money back is reasonable with their offers. You should contact trading standards or Internet search for complete legal picture. |
25th May 2010, 09:36 | #3 | |
Banned
Join Date: May 2009
Posts: 5,724
Thanks: 0
Thanked 9 Times in 7 Posts
|
Quote:
tbh i think they are treating me fairly, its just the inconvenience in the location of the store and i want preferably a refund |
|
25th May 2010, 10:28 | #4 |
I really should get out more.......
MG ZT CDTI Join Date: Sep 2007
Location: 17500 REAUX, CHARENTE-MARITIME
Posts: 2,749
Thanks: 2
Thanked 133 Times in 90 Posts
|
Sale of Goods Act - extract
Wherever you bought your goods (a shop, market, catalogue, the internet), and even if they are second-hand they should meet three tests. Are they;If a seller breaks any of these conditions then you:
If you have a valid complaint then it is the seller who has to deal with it, not the manufacturer. HTH Mick Last edited by FROGGY; 25th May 2010 at 10:29.. Reason: removing strange characters! |
25th May 2010, 11:43 | #5 | |
Loves to post
ZT-T+ 135 & ZR+ 115 Join Date: Dec 2006
Location: N.E. Hampshire
Posts: 398
Thanks: 1
Thanked 0 Times in 0 Posts
|
Quote:
I this day and age, its laregly irrelevant where things are bought from with the distance selling regulations and all that. I don't see why they should be given a refund purely on the basis that's quite evident, that you don't want it anymore, when they've done everything to try and replace it. |
|
25th May 2010, 12:16 | #6 | |
This is my second home
MGF Join Date: Mar 2010
Location: Boston
Posts: 4,865
Thanks: 123
Thanked 281 Times in 178 Posts
|
Quote:
__________________
Si Kelsh |
|
25th May 2010, 13:09 | #7 | |
Banned
Join Date: May 2009
Posts: 5,724
Thanks: 0
Thanked 9 Times in 7 Posts
|
Quote:
|
|
25th May 2010, 13:18 | #8 |
Passed Away
Typhoon ZT 190+ Saloon Join Date: Aug 2009
Location: Leeds
Posts: 6,833
Thanks: 0
Thanked 18 Times in 10 Posts
|
It's your choice if you want your money back, not theirs, and rightly so. You have a very good reason for not wanting a replacement so opt for your money back.
|
25th May 2010, 13:19 | #9 |
Banned
Join Date: May 2009
Posts: 5,724
Thanks: 0
Thanked 9 Times in 7 Posts
|
|
25th May 2010, 13:20 | #10 |
This is my second home
Jaguar XE Join Date: Nov 2006
Location: Coventry
Posts: 4,321
Thanks: 56
Thanked 59 Times in 55 Posts
|
Imo it appears that they are being fair and reasonable. Unfortunately, they will not even contemplate the "what if it breaks" scenario until such time arises.
|
|
|