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29th December 2020, 08:32 | #1 |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
Posts: 14,928
Thanks: 1,630
Thanked 3,032 Times in 2,181 Posts
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Praise for BT
I know, me praising BT, I must be on drugs.
No no it is true, despite them cocking my order up the customer services Sunday and today has been very good, a shining example of how customer services should be. BT took over my Now TV package on the 24th December, I have not TV just so I can watch the sky football. Sunday...... no football on my package I had to pay £9.99 for a day pass. I ring BT they advise there is no football on my package and credit my account with £10, or £9.99 I have not checked. Today, ring to discuss. Ok some confusion I don't have Now TV and wont for a couple of weeks but if there is any football on Now TV that I have to buy a pass for, they will cover the cost. I think that is excellent customer service, understand the customers problem and provide a solution. Why oh why cant all the customer services team be that good? macafee2 |
29th December 2020, 11:24 | #2 |
Posted a thing or two
Rover 75 CDTI Tourer Join Date: Nov 2014
Location: Great Bardfield, nr Braintree
Posts: 1,414
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I worked in Customer Support for the last 10 years of my working life on Air Traffic Radars all over the world.
I had a plaque on my desk which said "If we do not look after our customers then someone else will. |
29th December 2020, 11:32 | #3 |
Precise
Rover 75 Tourer 2.5KV6 Connoisseur SE Join Date: Mar 2013
Location: Fleet
Posts: 2,954
Thanks: 630
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We had a Display that said "without customers there is no pay day"
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29th December 2020, 15:02 | #4 |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
Posts: 14,928
Thanks: 1,630
Thanked 3,032 Times in 2,181 Posts
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FWIW I sent an email to the manager of the lady I spoke to today giving praise
macafee2 |
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