ATS what a letdown.

Dawn · 26th October 2018, 16:55

I just can't seem to get good service, can I? Three days ago I ordered Paul's ZT two front tyres as the cracks had gotten even bigger since its MOT as I was driving and I didn't want to be using her - booked in for 11.30 this morning.

I book a day off work to take my dog to the vet and get the tyres on. I'm driving down to them at 11.16 exactly when my phone rings. Naturally I don't answer as the ZT has no Bluetooth. I arrive, and they tell me not only do they not have the tyres, that as I paid online I cant have my money back to go elsewhere for 4-5 days!

Its disgusting that they took the money three days before I was supposed to get any goods, and when they can't get the goods it takes all that time to get back. They didn't even offer another brand . Just we can't get any!!!!

I rang and complained and was told actually as I had paid with Paypal they would refund me today. I get a message later saying yes, they refunded, but I can't draw on it until 31st of October! Scandalous!

Its funny, a big company like that can't come up with two tyres in three days with the money upfront, when I then rang a local place who offered me several brands there and then. Within 3 hours, not three days, with no upfront payment they came to my house and fitted them on my drive. Yes, bit more money, but at least I actually got tyres for it!!!

cbr1100xx · 26th October 2018, 17:00

Your luck has to change at some point!

Dawn · 26th October 2018, 17:11

Quote:

Originally Posted by cbr1100xx

Your luck has to change at some point!

In all honesty, I think it has with the actual car. I love the ZT so much for what it is, but also because it was Paul's. Finding myself fiercely protective of it, though.

cbr1100xx · 26th October 2018, 17:27

Glad to hear that , sometimes a car comes along and for whatever reason it has something special that just grabs you .
With mine its got the same birthday as me , silly but special , where am I going to find another car built on the 4th july

All the best with it ,I'm sure it will throw tantrums and spit its dummy out , but just stand back , look at it and smile.

Yorkshire GOC · 26th October 2018, 17:31

Quote:

Originally Posted by Dawn

I just can't seem to get good service, can I? Three days ago I ordered Paul's ZT two front tyres as the cracks had gotten even bigger since its MOT as I was driving and I didn't want to be using her - booked in for 11.30 this morning.

I book a day off work to take my dog to the vet and get the tyres on. I'm driving down to them at 11.16 exactly when my phone rings. Naturally I don't answer as the ZT has no Bluetooth. I arrive, and they tell me not only do they not have the tyres, that as I paid online I cant have my money back to go elsewhere for 4-5 days!

Its disgusting that they took the money three days before I was supposed to get any goods, and when they can't get the goods it takes all that time to get back. They didn't even offer another brand . Just we can't get any!!!!

I rang and complained and was told actually as I had paid with Paypal they would refund me today. I get a message later saying yes, they refunded, but I can't draw on it until 31st of October! Scandalous!

Its funny, a big company like that can't come up with two tyres in three days with the money upfront, when I then rang a local place who offered me several brands there and then. Within 3 hours, not three days, with no upfront payment they came to my house and fitted them on my drive. Yes, bit more money, but at least I actually got tyres for it!!!

As a mate of Trikey's i have followed your travails - my only question is who let in the New Year for you

Dawn · 26th October 2018, 17:36

Quote:

Originally Posted by Yorkshire GOC

As a mate of Trikey's i have followed your travails - my only question is who let in the New Year for you

Well I am alone so that must be my problem! It has tyres so thats all that matters I suppose!

Comfortably Numb · 26th October 2018, 18:37

Quote:

Originally Posted by Dawn

Well I am alone so that must be my problem! It has tyres so thats all that matters I suppose!

Just be gentle on them, Dawn. If you start to get vibration, slow down and get them changed asap. Vibration precedes failure, sometimes by not much time! (unless it has just thrown a weight)

trikey · 26th October 2018, 18:38

Quote:

Originally Posted by Dawn

Well I am alone so that must be my problem! It has tyres so thats all that matters I suppose!

That's the problem Dawn, first foot has to be done by a man, not a ginger one either, and he must be carrying a piece of coal, and you must give him a glass of whisky once he has entered the house.

SD1too · 26th October 2018, 20:51

Quote:

Originally Posted by Dawn

I just can't seem to get good service, can I?

Yes you can Dawn, and you did, once you junked the 'fast fit' boys and supported your local specialist.

Rememebr what Brunel said: "Not the cheapest, but the best".

Simon

Dawn · 26th October 2018, 21:07

Quote:

Originally Posted by trikey

That's the problem Dawn, first foot has to be done by a man, not a ginger one either, and he must be carrying a piece of coal, and you must give him a glass of whisky once he has entered the house.

Oh dear! I am gonna struggle. Does it count if I am at the caravan!?

26th October 2018, 16:55	#1
Dawn I really should get out more....... MG ZT 180+ auto Join Date: May 2016 Location: Ilkeston, Derbys Posts: 2,743 Thanks: 285 Thanked 1,128 Times in 504 Posts	ATS what a letdown. I just can't seem to get good service, can I? Three days ago I ordered Paul's ZT two front tyres as the cracks had gotten even bigger since its MOT as I was driving and I didn't want to be using her - booked in for 11.30 this morning. I book a day off work to take my dog to the vet and get the tyres on. I'm driving down to them at 11.16 exactly when my phone rings. Naturally I don't answer as the ZT has no Bluetooth. I arrive, and they tell me not only do they not have the tyres, that as I paid online I cant have my money back to go elsewhere for 4-5 days! Its disgusting that they took the money three days before I was supposed to get any goods, and when they can't get the goods it takes all that time to get back. They didn't even offer another brand . Just we can't get any!!!! I rang and complained and was told actually as I had paid with Paypal they would refund me today. I get a message later saying yes, they refunded, but I can't draw on it until 31st of October! Scandalous! Its funny, a big company like that can't come up with two tyres in three days with the money upfront, when I then rang a local place who offered me several brands there and then. Within 3 hours, not three days, with no upfront payment they came to my house and fitted them on my drive. Yes, bit more money, but at least I actually got tyres for it!!!

26th October 2018, 17:00	#2
cbr1100xx Gets stuck in VW touareg Join Date: Mar 2015 Location: dunsop bridge Posts: 870 Thanks: 225 Thanked 414 Times in 235 Posts	Your luck has to change at some point! __________________ WE WERE BOTH BORN ON THE 4th of JULY CAR DIED 15/11/2022---I'M STILL GOING (JUST)

26th October 2018, 17:27	#4
cbr1100xx Gets stuck in VW touareg Join Date: Mar 2015 Location: dunsop bridge Posts: 870 Thanks: 225 Thanked 414 Times in 235 Posts	Glad to hear that , sometimes a car comes along and for whatever reason it has something special that just grabs you . With mine its got the same birthday as me , silly but special , where am I going to find another car built on the 4th july All the best with it ,I'm sure it will throw tantrums and spit its dummy out , but just stand back , look at it and smile. __________________ WE WERE BOTH BORN ON THE 4th of JULY CAR DIED 15/11/2022---I'M STILL GOING (JUST)