Message for DMGRS - Page 2

DMGRS · 9th January 2019, 12:23

Quote:

Originally Posted by tantallon

I know how you feel .Why on earth people fall for the excuses given for late arrival,missing parcels etc etc is beyond me .Courtesy costs nothing .Most people on this forum run a perceived "nice" car on a tight budget and when parts are ordered they are needed to enable them to go to work and earn a living .The deja-vu attitude towards buyers is deplorable.As for the "Thanks" for delivering a part as per contracted delivery.I am baffled.Its a business They should be thanking you for their custom .Also in business no one does favours .When parts are sold at a "discount" there is still a profit for the seller .Dont be mislead by thinking they are doing you any favours.Businesses don't do favours .Individuals May do.

We regularly offer members freebies at meets and via the forum - such as keyrings, keyfob batteries etc. No need to be a customer, either - they're open to everyone.
I'm an enthusiast first, and a business second, I can and do help people out with favours all the time.

Don't let logic get in the way of a good argument, though

tantallon · 9th January 2019, 12:26

Key Rings are the last thing customers want .Good Service and good communication being two of the main things .

EastPete · 9th January 2019, 12:29

Quote:

Originally Posted by DMGRS

Hello all,
I'm not aware of any outstanding messages - I'll go digging, as a lot do seem to filter through to our 'spam' folder or are automatically hidden through Facebook etc.
Any PMs on here are dealt with quickly, sadly a lot of messages from other sources seem to go 'walkies' quite frequently.

We were closed between Christmas and New Year to spend time with family, but this was mentioned during checkout by the delivery estimate presented being well into the New Year - we were still answering emails etc.

Good to see tantallon 'on the bounce' as soon as something negative comes up, like clockwork

We have thousands of happy customers, sometimes things go wrong - it's hardly 'ludicrous', more a fact of life. We'll make sure it's all rectified, of course - but don't let that get in the way of your agenda...

If anyone has an outstanding query, please drop it to me via PM so I can check it out now - I'll plonk myself in the office with a cuppa for the foreseeable so I can make sure it's all dealt with.

Mat
I think a lot of these issues would be helped/resolved if you supplied a phone number, even if it is specified as only for use during normal business hours. Communication is key !!

Cheers and Happy New Year

Pete

DMGRS · 9th January 2019, 12:30

I absolutely agree - but when I'm out delivering to garages in the day, telephone calls would mostly be a case of 'I'll check and call you back when I'm in the office'.
I'd never get anything done - emails mean I can handle things when back at the desk with all dispatch notes etc to hand.
Granted, we appear to have an issue somewhere which I'm looking into now - but it's worked well for many years.

Delivery methods also appear to need work, it's not good that some orders have taken so long to land when in the hands of our couriers - also something I'm looking into.

macafee2 · 9th January 2019, 12:46

Quote:

Originally Posted by tantallon

Totally ludicrous .If he's away he shouldn't take orders .Why people persist and bull this company up is beyond me .He is not the only person in the world who sells MGR spares .As for having no contact details then saying that he doesn't wish to be contacted at all hours .Yes 24hrs calls are not acceptable but an answer machine will soon sort that out .Im sure I will be criticised for my comment but quite honestly I don't really care .I have contacted the forum owner about traders or non traders and still not received a reply .It seems that if your face fits and you are part of the cliche you can pretty well do as you please on here .

How did you place your order? via the phone speaking with mat or some digital system? As there is no phone number for mat I suspect via a digital system. For goodness sakes how many companies will allow customers to place an order while they are closed and for the company to action when they open?

macafee2

Daveluck · 9th January 2019, 12:54

Quote:

Originally Posted by DMGRS

Delivery methods also appear to need work, it's not good that some orders have taken so long to land when in the hands of our couriers - also something I'm looking into.

Come on Mat! You've had courier problems for quite sometime now! Its the reason why I don't use your lovely services anymore. If you can crack that then I'd use you again.

Fox3 · 9th January 2019, 13:29

I've never had a problem.

Keep up the good work Mat, we'd be knackered without DMGRS.

tantallon · 9th January 2019, 13:31

Quote:

Originally Posted by macafee2

How did you place your order? via the phone speaking with mat or some digital system? As there is no phone number for mat I suspect via a digital system. For goodness sakes how many companies will allow customers to place an order while they are closed and for the company to action when they open?

macafee2

I would only use a company that has contact details .Not a company where it seems you have to be in a cliche to obtain contact .There are millions of on line companies trading .They also have contact numbers ,answer machines etc etc.
It is normal to want to speak to the recipient of your orders and cash when you haven't received your order.I only speak as I find and see and it seems there are a lot of disgruntled customers .Not all of us are the blindfolded cliche that seems to exist .I have received PMs from other "members" I use the phrase lightly as this is not a club but a business .DMGRS is part of that business as it is registered as a trader and pays subscriptions.The "committee should not allow this to continue .Reading the posts some customers have been waiting for parts far too long without reply .Its amazing how suddenly people appear out of the dark when criticised.

tantallon · 9th January 2019, 13:32

Quote:

Originally Posted by Fox3

I've never had a problem.

Keep up the good work Mat, we'd be knackered without DMGRS.

Why would we? There are numerous suppliers of MGR spares .

DMGRS · 9th January 2019, 14:03

Quote:

Originally Posted by tantallon

Why would we? There are numerous suppliers of MGR spares .

We have a fair few bits you can’t just grab elsewhere. There’s plenty of suppliers, but each has their merits

9th January 2019, 12:30	#14
DMGRS Discount MG Rover Spares Rover 75 CDTi, 2x MG ZS180 Join Date: Jun 2011 Location: Hythe, Southampton Posts: 11,320 Thanks: 456 Thanked 3,377 Times in 2,027 Posts	I absolutely agree - but when I'm out delivering to garages in the day, telephone calls would mostly be a case of 'I'll check and call you back when I'm in the office'. I'd never get anything done - emails mean I can handle things when back at the desk with all dispatch notes etc to hand. Granted, we appear to have an issue somewhere which I'm looking into now - but it's worked well for many years. Delivery methods also appear to need work, it's not good that some orders have taken so long to land when in the hands of our couriers - also something I'm looking into. __________________ Your trusted MG Rover specialist! Tel: 02380 001133 / Email: [email protected] We now have a 'chat' function on our site for even quicker replies. Give it a try! Remember - discount code FORUM5 for 5% off

9th January 2019, 13:29	#17
Fox3 Avid contributor MG ZT CDTi and MG ZT 190 Join Date: Oct 2016 Location: North Yorkshire Posts: 188 Thanks: 53 Thanked 45 Times in 30 Posts	I've never had a problem. Keep up the good work Mat, we'd be knackered without DMGRS. __________________ 2003 ZT+ CDTI

9th January 2019, 12:26	#12
tantallon Gets stuck in ROVER 75 SALOON Join Date: Apr 2017 Location: Peterborough Posts: 597 Thanks: 386 Thanked 316 Times in 144 Posts	Key Rings are the last thing customers want .Good Service and good communication being two of the main things .