customer service - Page 4

HarryM1BYT · 26th April 2018, 10:34

Quote:

Originally Posted by jackatesme

Well after 48hrs of perfect reception, Internet playing up again this morning.
Done speed test, still on 52. But lost connection 3 times in last 20 mins.
I have been given 2 bits of advice: 1. Switch off router when not in use,(Static build up.) 2. Never switch router off.

But there again it could be my Laptop needs warming up in the morning,before behaving well.

Static build up ?????

Never any line issues here, any problems usually trace to ISP or exchange when there has been an issue, except when my router very occasionally crashes - I leave my router on and connected 24/7, but...

Overhead lines suffer rain ingress and interference from local transmitters. Sometimes poor joints show up when its windy, blowing overhead cables about. Underground are better protected from local interference an transmitters, but underground joints can suffer flooding.

Your ISP can remotely check and log your connection speeds, throughput and error rates.

Darcydog · 26th April 2018, 11:46

Our problem was water ingress in underground cables. The cables go down the hill to the bottom of the close then back up the hill on our side. There is a stream at the bottom and every winter the water table would be higher than where the cables were buried.

It was relatively easy to fix and Openreach did fix it but only after they were forced to by my new service provider.

I am still angry that BT lied and did nothing to fix this fault. I had no control over it - I was in their hands and I relied on their honesty and integrity. My faith in BT was entirely misplaced and would certainly NOT recommend them based upon my experience.

jackatesme · 29th April 2018, 20:54

After 6 days of good reception,my download speed is back down to 7.6.

Another phone call in the morning.

29th April 2018, 20:54	#33
jackatesme This is my second home rover 75 saloon.Renault Captur 1.5 diesel. Join Date: Mar 2013 Location: rhymney Posts: 3,661 Thanks: 2,269 Thanked 1,242 Times in 702 Posts	After 6 days of good reception,my download speed is back down to 7.6. Another phone call in the morning. __________________ - John B signing out Maralyn was born 9th Sept 2004 14.44.48. 103,597 of 112,381 (75s) 3,021 of 4,744 Connie SE 239 of 1.685 Platinum Gold. "Maralyn": Platinum Blonde,Troublesome,Unpredictable.

26th April 2018, 11:46	#32
Darcydog This is my second home Join Date: Jul 2014 Posts: 5,428 Thanks: 3,123 Thanked 3,170 Times in 2,096 Posts	Our problem was water ingress in underground cables. The cables go down the hill to the bottom of the close then back up the hill on our side. There is a stream at the bottom and every winter the water table would be higher than where the cables were buried. It was relatively easy to fix and Openreach did fix it but only after they were forced to by my new service provider. I am still angry that BT lied and did nothing to fix this fault. I had no control over it - I was in their hands and I relied on their honesty and integrity. My faith in BT was entirely misplaced and would certainly NOT recommend them based upon my experience.