NHS - cannot fault it! - Page 2

BigRuss · 8th November 2017, 08:57

Sounds like they're being pretty efficient Harry, pity about the dreadful appointment scrum

Luckily at my Surgery they have a far better system, you phone up for an appointment the receptionist takes your details then one of the Doctors rings you back within a few minutes, they discuss things with you and decide the best plan of action. If an appointment is needed then it's almost always been the same day.
This cuts out unnecessary appointments being made where it would be better dealt with in other ways.

A couple of minutes talking to each patient first must save them hours of appointment time over the course of the week.

Russ

HarryM1BYT · 8th November 2017, 15:16

Quote:

Originally Posted by BigRuss

Sounds like they're being pretty efficient Harry, pity about the dreadful appointment scrum

Luckily at my Surgery they have a far better system, you phone up for an appointment the receptionist takes your details then one of the Doctors rings you back within a few minutes, they discuss things with you and decide the best plan of action. If an appointment is needed then it's almost always been the same day.

I did query the problem with their system, but their stock answer was that it was much better than the other surgeries in the area. They said their patients just turn up, then sit and wait to see a doctor, any doctor.

I can understand the problems locally, because of the large influx of people to the local area and no extra facilities. At least I have a fair chance of making an appointment with the same regular doctor, by checking the morning's appointments.

I am now booked up for - a repeat blood test on Friday (LGI must have mucked up last Friday's blood sample?). MRI on Monday, then diabetic nurse on Tuesday.

Am I glad I'm not really ill

mileshawk56 · 8th November 2017, 17:37

Glad your getting good treatment, the NHS has its problems so its nice to hear a good story about it. Chris S.

MSS · 8th November 2017, 18:30

Good to see a positive thread about the NHS.

I had the misfortune to spend nearly a week in Ipswich hospital last year. I came out full of admiration for the way that the whole machinery worked - this stretched from the porter turning up to wheel me to different departments for tests to the professionalism of the doctors.

As for the people on the ward, I cannot speak highly enough of them. They work so hard that I don't believe I could do their job. I popped back a week after being discharged with boxes of chocolates for the people on the ward as a way of saying "thank you".

HarryM1BYT · 8th November 2017, 18:39

I've just remembered a bad A&E experience I had a few years ago...

During a weekend, I tore a left leg muscle. I was in agony, unable to walk, but I could drive my then auto.. I rang a local A&E, explained the problem and said I could take myself in if I could park by the door and they could get a wheelchair to get me in, rather than having to send an ambulance. They agreed.

I pulled up at the door, got a load of abuse for even daring to park there, had to hop in to a small wheeled chair. When my turn came, they refused to push me in to the doctor, it was nobodies job. Then played hell because I tried to reach to turn the wheels myself. Nightmare, due to unhelpful jobsworth staff!

HarryM1BYT · 15th November 2017, 17:25

I was referred to the local teaching hospital in regards to the visual disturbance migraine, something I have just ignored for the past 35 years, because I happened to mention it at my last surgery visit. The registrar there agreed from my description that it was almost certainly what I had self diagnosed - migraine, but referred me for an MRI scan, just a head scan at another teaching hospital, in a mobile scanner in their car park.

Always fancied having that done, just to see what it was like. It was very cramped in there, no changing facilities, but they wanted me clear of all metal to my waist. I was well wrapped up against the cold, but had to struggle to get ready in the MRI control room, with three staff in a very cramped room.

The scan itself involved me lying on a full length rack/narrow table, with my head in a shaped base, head packed into place, then a semi open face plate over the top. Earplugs in and headphones on, playing music to combat the noise of the scanner.

I was in the scanner for around 25 minutes. It was quiet disorientating, either I was moving or the machine around me, I could tell there was movement, but not which way. Several times the actual table bounced under me - it was almost a good back massage.

This morning, I received 2/3 more appointments. One to go for a 24 hour heart monitor to be fitted, then removed the next day. Then a third for a full Cardio investigation at another hospital.

I do feel they are playing catch up with my health attention, not having needed to bother the NHS before..

Bogbrush82 · 15th November 2017, 22:37

Think of it as a medical MOT - All that matters is the pass at the end.

Mason6 · 16th November 2017, 06:20

I'm diabetic and have suffered from high blood pressure for many a long year however apart from the annual MOT I'm not one to run to the doctors too often!

In May 2016 & April 2017 my wife had operations to have her knees replaced at the Golden Jubilee Hospital in Clydebank.
Of course with such major events you get a bit more of an idea of the workings of the hospital and NHS staff and I, personally, have nothing but praise for them.
Everyone that we encountered were kind, courteous and helpful.
Never at any stage did I, or my wife, have cause to complain about any part of both procedures.

Oft times I come into contact with stupid (for want of a better word) people who abuse A&E staff or front-line first responders but luckily they are few and far between.

The staff who work in the NHS are wonderful and we, as a country, should thank our lucky stars we have them available when we need help!

BTW, glad you're on the mend Harry

HarryM1BYT · 16th November 2017, 08:38

Quote:

Originally Posted by Bogbrush82

Think of it as a medical MOT - All that matters is the pass at the end.

Oh, it might eventually become a pass, but there will be lots of Advisories.

Nick Greg · 16th November 2017, 09:29

Sadly I wish I could agree they are good but the recent experiences with my Mother in Law have been simply appalling. Had to email the Director of Nursing to up the ante on her care after numerous direct approaches to the staff. No sign of understaffing or pressure and many staff staring into mobile phones on a regular basis. And, at the fear of being criticised I get a little fed up of seeing lists of thank you cards on wards. It is their job to look after us well and we deserve nothing less (an opinion my brother in law shares who was a senior executive of a regional health authority). As for my Mother in Laws GP surgery they are truly the pits. Eva Braun on reception, ludicrous appointment times and laclustre doctors. In contrast my surgery directly across the road is at the opposite end of the spectrum. So clearly to me its a management/attitude problem otherwise why the difference.

8th November 2017, 08:57	#11
BigRuss Premium Trader 75 CDT Tourer,2.5 Launch Saloon, Omipro MG/Rover (T4) Join Date: Jul 2007 Location: Liversedge, West Yorkshire Posts: 5,405 Thanks: 1,105 Thanked 1,340 Times in 661 Posts	Sounds like they're being pretty efficient Harry, pity about the dreadful appointment scrum Luckily at my Surgery they have a far better system, you phone up for an appointment the receptionist takes your details then one of the Doctors rings you back within a few minutes, they discuss things with you and decide the best plan of action. If an appointment is needed then it's almost always been the same day. This cuts out unnecessary appointments being made where it would be better dealt with in other ways. A couple of minutes talking to each patient first must save them hours of appointment time over the course of the week. Russ __________________ Replacement Key Service http://https://the75andztclub.co.uk/...d.php?t=244732 Full T4 Testbook diagnostics available. Diesel ECU repair and replacement. Options enabled or disabled as required. Diesel X-Power 135 and 160bhp, Rover 1.8T 150 to 160 MG 160 V6 to 177 upgrades available P.M. for details. Last edited by BigRuss; 8th November 2017 at 08:59..

8th November 2017, 18:39	#15
HarryM1BYT This is my second home 75 Contemporary SE Mk II 2004 Man. Sal. CDTi 135ps, FBH on red diesel, WinCE6 DD Join Date: May 2010 Location: Leeds Posts: 17,273 Thanks: 2,160 Thanked 2,061 Times in 1,586 Posts	I've just remembered a bad A&E experience I had a few years ago... During a weekend, I tore a left leg muscle. I was in agony, unable to walk, but I could drive my then auto.. I rang a local A&E, explained the problem and said I could take myself in if I could park by the door and they could get a wheelchair to get me in, rather than having to send an ambulance. They agreed. I pulled up at the door, got a load of abuse for even daring to park there, had to hop in to a small wheeled chair. When my turn came, they refused to push me in to the doctor, it was nobodies job. Then played hell because I tried to reach to turn the wheels myself. Nightmare, due to unhelpful jobsworth staff! __________________ Harry How To's and items I offer for free, or just to cover the cost of my expenses... http://www.the75andztclub.co.uk/foru...40#post1764540 Fix a poor handbrake; DIY ABS diagnostic unit; Loan of the spanner needed to change the CDT belts; free OBD diagnostics +MAF; Correct Bosch MAF cheap; DVB-T install in an ex-hi-line system; DD install with a HK amp; FBH servicing. I've taken a vow of poverty. To annoy me, send money.

15th November 2017, 17:25	#16
HarryM1BYT This is my second home 75 Contemporary SE Mk II 2004 Man. Sal. CDTi 135ps, FBH on red diesel, WinCE6 DD Join Date: May 2010 Location: Leeds Posts: 17,273 Thanks: 2,160 Thanked 2,061 Times in 1,586 Posts	I was referred to the local teaching hospital in regards to the visual disturbance migraine, something I have just ignored for the past 35 years, because I happened to mention it at my last surgery visit. The registrar there agreed from my description that it was almost certainly what I had self diagnosed - migraine, but referred me for an MRI scan, just a head scan at another teaching hospital, in a mobile scanner in their car park. Always fancied having that done, just to see what it was like. It was very cramped in there, no changing facilities, but they wanted me clear of all metal to my waist. I was well wrapped up against the cold, but had to struggle to get ready in the MRI control room, with three staff in a very cramped room. The scan itself involved me lying on a full length rack/narrow table, with my head in a shaped base, head packed into place, then a semi open face plate over the top. Earplugs in and headphones on, playing music to combat the noise of the scanner. I was in the scanner for around 25 minutes. It was quiet disorientating, either I was moving or the machine around me, I could tell there was movement, but not which way. Several times the actual table bounced under me - it was almost a good back massage. This morning, I received 2/3 more appointments. One to go for a 24 hour heart monitor to be fitted, then removed the next day. Then a third for a full Cardio investigation at another hospital. I do feel they are playing catch up with my health attention, not having needed to bother the NHS before.. __________________ Harry How To's and items I offer for free, or just to cover the cost of my expenses... http://www.the75andztclub.co.uk/foru...40#post1764540 Fix a poor handbrake; DIY ABS diagnostic unit; Loan of the spanner needed to change the CDT belts; free OBD diagnostics +MAF; Correct Bosch MAF cheap; DVB-T install in an ex-hi-line system; DD install with a HK amp; FBH servicing. I've taken a vow of poverty. To annoy me, send money. Last edited by HarryM1BYT; 15th November 2017 at 17:29..

15th November 2017, 22:37	#17
Bogbrush82 I really should get out more....... BMW X3 2.0D Join Date: May 2017 Location: Tipton Posts: 2,383 Thanks: 51 Thanked 765 Times in 421 Posts	Think of it as a medical MOT - All that matters is the pass at the end. __________________ Current car: BMW x3 2.0d (The one with the M47 engine!) Rolled off the line on December 14th, 2004.

16th November 2017, 06:20	#18
Mason6 Loves to post V6 Classic SE Join Date: Jan 2016 Location: Edinburgh Posts: 355 Thanks: 472 Thanked 137 Times in 79 Posts	I'm diabetic and have suffered from high blood pressure for many a long year however apart from the annual MOT I'm not one to run to the doctors too often! In May 2016 & April 2017 my wife had operations to have her knees replaced at the Golden Jubilee Hospital in Clydebank. Of course with such major events you get a bit more of an idea of the workings of the hospital and NHS staff and I, personally, have nothing but praise for them. Everyone that we encountered were kind, courteous and helpful. Never at any stage did I, or my wife, have cause to complain about any part of both procedures. Oft times I come into contact with stupid (for want of a better word) people who abuse A&E staff or front-line first responders but luckily they are few and far between. The staff who work in the NHS are wonderful and we, as a country, should thank our lucky stars we have them available when we need help! BTW, glad you're on the mend Harry __________________ Regards, Martyn *Rover 75 Contemporary SE CDTI in Starlight Silver which was the 49th out of 849 produced*

8th November 2017, 17:37	#13
mileshawk56 Posted a thing or two MGZT Join Date: Jul 2015 Location: Berkshire Posts: 1,281 Thanks: 1,738 Thanked 299 Times in 216 Posts	Glad your getting good treatment, the NHS has its problems so its nice to hear a good story about it. Chris S.

8th November 2017, 18:30	#14
MSS This is my second home Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007 Location: Suffolk Posts: 7,085 Thanks: 283 Thanked 624 Times in 440 Posts	Good to see a positive thread about the NHS. I had the misfortune to spend nearly a week in Ipswich hospital last year. I came out full of admiration for the way that the whole machinery worked - this stretched from the porter turning up to wheel me to different departments for tests to the professionalism of the doctors. As for the people on the ward, I cannot speak highly enough of them. They work so hard that I don't believe I could do their job. I popped back a week after being discharged with boxes of chocolates for the people on the ward as a way of saying "thank you".

16th November 2017, 09:29	#20
Nick Greg Posted a thing or two Honda Insight Hybrid Join Date: May 2015 Location: Brighouse Posts: 1,157 Thanks: 691 Thanked 424 Times in 280 Posts	Sadly I wish I could agree they are good but the recent experiences with my Mother in Law have been simply appalling. Had to email the Director of Nursing to up the ante on her care after numerous direct approaches to the staff. No sign of understaffing or pressure and many staff staring into mobile phones on a regular basis. And, at the fear of being criticised I get a little fed up of seeing lists of thank you cards on wards. It is their job to look after us well and we deserve nothing less (an opinion my brother in law shares who was a senior executive of a regional health authority). As for my Mother in Laws GP surgery they are truly the pits. Eva Braun on reception, ludicrous appointment times and laclustre doctors. In contrast my surgery directly across the road is at the opposite end of the spectrum. So clearly to me its a management/attitude problem otherwise why the difference.