Waiting for months on my Navall order. What to do? - Page 2

neilll · 6th March 2018, 19:01

Hi Vinnie,
If I was you I would be sending it back and asking for a full refund! With all the complaints I have heard about the units and about bits that don`t work or keep failing I am glad I stuck with my highline unit.
Neil

Supervinnie40 · 7th March 2018, 05:18

Quote:

Originally Posted by gazcaz

I know he has stock so very strange ?

That's not what has been told to me. Maybe he doesn't have stock of the accessories for the Eclipse, only other/newer models?

@Neilll.
I've got to say, I have the Navall 1 still in my car with all the kit he had at the time. And the only thing that doesn't work very well is the DVB-T. But that is mostly due to very poor reception of this type of broadcast in NL. Its not very popular.
Alle other functions still work like they did on day 1 to be honest. I just want something better and faster, which is why I choose the Navall Eclipse.

DMGRS · 8th March 2018, 11:27

Sean is a good guy, but lately I've seen a few threads like this.
Personally, I'd probably ask for a refund - I think you've been very patient.

A shame, and I hope he's back on form soon.

Supervinnie40 · 8th March 2018, 15:53

I'm about to sent him an email. I'll give him 14 days to get stuff sorted. If I don't have a track and trace for a parcel that finishes my order within 14 days, I'm cancelling my order and demanded a full refund.
Really surprised by this lack of service, its not like him to mess up like this.

Supervinnie40 · 10th March 2018, 07:24

I got a reply where he suddenly said he was planning on sending his stuff my way next week. Just so happened that when I open a topic like this, stuff can suddenly get resolved.

As I said before, I'm pretty much done with this. I clearly stated that I'm giving him 14 days. To sort the stuff out.
From here on in I genuinely hope other members understand what type of service or treatment you get when buying from the Canadian Radioguy. And I would be very tempted to recommend to stay away from him. I have been reading topic after topic about people who are unhappy, and if you dig a little deeper there are many posts on this forum about customers who aren't totally happy and had to go public to get things resolved.
Not even mentioning the amount of PM's I got from customers who are also still waiting for their money or their products.

Supervinnie40 · 23rd March 2018, 11:34

Yesterday was the deadline. The day that 14 days have gone by and I still had nothing. Not even a track and trace. Just before updating this topic I got an e-mail from Sean, again promising a very speedy delivery. Everything should be ready for shipping soon.

His e-mail said he would ship it no later then monday or tuesday. Because I like to show that I'm a flexibel and understanding person, I gave him till wednesday to either get the parcel at my location (with everything that is missing) OR at least a working track and trace. So the 28th will be the resolution: either I have my parcel (or on its way) or I cancel the order.

I've let him know it is 0% tolerance from this point.

slovcan · 23rd March 2018, 13:15

Quote:

Originally Posted by Supervinnie40

Yesterday was the deadline. The day that 14 days have gone by and I still had nothing. Not even a track and trace. Just before updating this topic I got an e-mail from Sean, again promising a very speedy delivery. Everything should be ready for shipping soon.

His e-mail said he would ship it no later then monday or tuesday. Because I like to show that I'm a flexibel and understanding person, I gave him till wednesday to either get the parcel at my location (with everything that is missing) OR at least a working track and trace. So the 28th will be the resolution: either I have my parcel (or on its way) or I cancel the order.

I've let him know it is 0% tolerance from this point.

Man, you are way more patient the I am and I have the patience of Job! By the close of business on the 28th I'd demand an immediate full refund and be on the phone to Jubba.

Cheers,
Glenn

Supervinnie40 · 29th March 2018, 10:13

To keep this topic up to date:
Yesterday I received an e-mail from Sean with a track and trace link, I later got a photo of the receipt. The track and trace was working when I checked it this morning.

steve-45 · 29th March 2018, 10:28

Hopefully some light at the end of a very long tunnel ......

Supervinnie40 · 5th April 2018, 08:32

Keeping this up to date.
It has been 8 days since the parcel arrived at the "Depot" (wherever this might be).
It hasn't moved at all since then, and eBay orders that I have placed after that date have already been delivered.

So I asked Sean to either contact Parcel2Go himself or to get Rob to contact them and the ask why the parcel is just sitting there, not moving. It should've been with me days ago.

8th March 2018, 11:27	#13
DMGRS Discount MG Rover Spares Rover 75 CDTi, 2x MG ZS180 Join Date: Jun 2011 Location: Hythe, Southampton Posts: 11,320 Thanks: 456 Thanked 3,377 Times in 2,027 Posts	Sean is a good guy, but lately I've seen a few threads like this. Personally, I'd probably ask for a refund - I think you've been very patient. A shame, and I hope he's back on form soon. __________________ Your trusted MG Rover specialist! Tel: 02380 001133 / Email: [email protected] We now have a 'chat' function on our site for even quicker replies. Give it a try! Remember - discount code FORUM5 for 5% off

8th March 2018, 15:53	#14
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	I'm about to sent him an email. I'll give him 14 days to get stuff sorted. If I don't have a track and trace for a parcel that finishes my order within 14 days, I'm cancelling my order and demanded a full refund. Really surprised by this lack of service, its not like him to mess up like this. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

10th March 2018, 07:24	#15
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	I got a reply where he suddenly said he was planning on sending his stuff my way next week. Just so happened that when I open a topic like this, stuff can suddenly get resolved. As I said before, I'm pretty much done with this. I clearly stated that I'm giving him 14 days. To sort the stuff out. From here on in I genuinely hope other members understand what type of service or treatment you get when buying from the Canadian Radioguy. And I would be very tempted to recommend to stay away from him. I have been reading topic after topic about people who are unhappy, and if you dig a little deeper there are many posts on this forum about customers who aren't totally happy and had to go public to get things resolved. Not even mentioning the amount of PM's I got from customers who are also still waiting for their money or their products. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

23rd March 2018, 11:34	#16
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	Yesterday was the deadline. The day that 14 days have gone by and I still had nothing. Not even a track and trace. Just before updating this topic I got an e-mail from Sean, again promising a very speedy delivery. Everything should be ready for shipping soon. His e-mail said he would ship it no later then monday or tuesday. Because I like to show that I'm a flexibel and understanding person, I gave him till wednesday to either get the parcel at my location (with everything that is missing) OR at least a working track and trace. So the 28th will be the resolution: either I have my parcel (or on its way) or I cancel the order. I've let him know it is 0% tolerance from this point. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

29th March 2018, 10:13	#18
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	To keep this topic up to date: Yesterday I received an e-mail from Sean with a track and trace link, I later got a photo of the receipt. The track and trace was working when I checked it this morning. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

6th March 2018, 19:01	#11
neilll Gets stuck in MG ZT,MG ZT-T Join Date: May 2008 Location: St. Helens Posts: 961 Thanks: 211 Thanked 235 Times in 158 Posts	Hi Vinnie, If I was you I would be sending it back and asking for a full refund! With all the complaints I have heard about the units and about bits that don`t work or keep failing I am glad I stuck with my highline unit. Neil

29th March 2018, 10:28	#19
steve-45 This is my second home Rover 75 Saloon CDTi Join Date: Oct 2015 Location: Belvedere Posts: 4,076 Thanks: 108 Thanked 1,089 Times in 774 Posts	Hopefully some light at the end of a very long tunnel ......

5th April 2018, 08:32	#20
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	Keeping this up to date. It has been 8 days since the parcel arrived at the "Depot" (wherever this might be). It hasn't moved at all since then, and eBay orders that I have placed after that date have already been delivered. So I asked Sean to either contact Parcel2Go himself or to get Rob to contact them and the ask why the parcel is just sitting there, not moving. It should've been with me days ago. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.