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Old 10th July 2008, 19:12   #11
Tatts
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I'll ask in the VM support group what it is.
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Old 10th July 2008, 19:30   #12
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Thanks for all your help gentlemen, the router was supplied by Virgin and on inspecting the bottom it does say username virgin & password.
Followed GG walk through and I now have wireless connectivity, the icon says,
Connected to (network name) 54.0 Mbps Signal Strength Excellent,
But unfortunately I cannot connect to the internet wirelessly!
I can connect through the router by cable but as soon as I unplug it, I loose my connection!
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Old 10th July 2008, 19:31   #13
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High quality advice, GG.




Quote:
Originally Posted by Grey Ghost View Post
[...]
If you are unable to access the router using the given username and password it is probable that they have been changed by another user / owner if it is second hand.

Factory reset options.
[...]
If the router isn't brand new out of the box, I always recommend a reset in order to start with defined settings.
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Old 10th July 2008, 19:42   #14
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Try this:

user name is telewest
password is password

I see you've got it sorted now! I should refresh the page before replying!
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Old 10th July 2008, 19:45   #15
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Quote:
Originally Posted by Tatts View Post
Try this:

user name is telewest
password is password

I see you've got it sorted now! I should refresh the page before replying!
Thanks Tatts, but I think we have cracked it, see post No12!
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Old 10th July 2008, 19:47   #16
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So I see!

Are you now connected wirelessly now?
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Old 10th July 2008, 19:50   #17
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Quote:
Originally Posted by Tatts View Post
So I see!

Are you now connected wirelessly now?
No Tatts my laptop is connected to the router wirelessly but I can't connect to the WWW!

Strange thing this! When I plug a wireless USB adaptor into my Desktop and unplug the cable, it retains connectivity to the net!
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Old 10th July 2008, 19:54   #18
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It's ages since I set my modem & router up...

However. Try:

Turn both your PC's off.

Reboot the modem. Take the power lead out of it for 2 mins & power it up.

Reboot the Router. Take the power lead out of it for 2 mins & power it up.

Start the PCs. Hopefully Windows will find all the connectivity details and you'll be online.
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Old 10th July 2008, 19:56   #19
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did you try rebooting the laptop. one of my laptops will not swap between cabled connection and wireless connection unless I reboot it each time I change (my other 2 will though!!)
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Old 10th July 2008, 19:56   #20
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Cheers Tatts, I’ll give it a go!
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