Hotpoint Aqualtis AQXXF149PI onboard computer failed after 26 months

baconbuttyman · 23rd January 2011, 15:49

We bought a Hotpoint Aqualtis AQXXF149PI in November 2008. the machine has had no probs in that time, yesterday mid cycle it stopped, no fault codes showed up. we phoned the repair line (no extended warranty, but it does carry a 5 yr parts warranty) and they said there was a £90 call out fee, thats each occasion if they couldnt repair it there and then.
The we called a local repair man, they said its probably an onboard computer fault, thats got me thinking, surely that part is designed to last longer than 2 years, this machine cost us nearly £500. could this be an inherent fault.

Platemaker · 23rd January 2011, 16:43

I can't help you but I got so fed up with useless washing machines that I bought a Miele in the end.
I had Hotpoints, Bosch, Indesit and no technician had a good word to say about any of them.

jamesgreen · 23rd January 2011, 17:42

hi
we have had 2 hotpoints in the last two years comet finally gaveup after 1 year and 11 callouts so we pottered off to comet with there voucher and ordered the so called top of range hotpoint.hmmmmmmmmm wont be buying hotpoint again.
supposed to be a super silent model it is when it is turned off.

3disco · 23rd January 2011, 18:00

Quote:

Originally Posted by Messenger

I can't help you but I got so fed up with useless washing machines that I bought a Miele in the end.
I had Hotpoints, Bosch, Indesit and no technician had a good word to say about any of them.

I bought our Miele in 1992 and its just beginning to run in.

Thomas · 23rd January 2011, 18:37

I was told by a washing machine repair man when we were moving into our flat, "dont buy the new stuff they are all rubbish, too fancy with their circuit boards etc" so someone gave us an ancient hotpoint and it works brill!

HarryM1BYT · 23rd January 2011, 21:37

Quote:

Originally Posted by baconbuttyman

We bought a Hotpoint Aqualtis AQXXF149PI in November 2008. the machine has had no probs in that time, yesterday mid cycle it stopped, no fault codes showed up. we phoned the repair line (no extended warranty, but it does carry a 5 yr parts warranty) and they said there was a £90 call out fee, thats each occasion if they couldnt repair it there and then.
The we called a local repair man, they said its probably an onboard computer fault, thats got me thinking, surely that part is designed to last longer than 2 years, this machine cost us nearly £500. could this be an inherent fault.

ukwhitegoods is a source of information to help you repair it yourself.

Our Hotpoint died with a failed PCB after about 2 years use, I traced the problem down to a couple of failed electrolytic capacitors on the PCB and replaced them with uprated ones for a few pence. Apparently it is a common failing on the PCB. It has been fine since then, apart from the Filter getting choked a couple of times. Since reporting the cheap fix on UKwhitegoods, a number their members have written to suggest the same cheap fix has also worked for them. The alternative is to send the board off to an independant repairer, who fix them for £110 each.

justmicky · 23rd January 2011, 22:51

We have two Miele washing machines and a Miele tumble drier...............onboard ship here! They are great and have lasted years and considering the abuse they get. Would definately recommend.

ceedy · 25th January 2011, 11:06

We got the Whitegoods ISE branded washer.. with 5 yr all inclusive warranty .. its been quite good with a couple of repairs ( free)..

They do one now with a 10 years inc warranty..

but does cost a few quids tho' !!

stevemac · 25th January 2011, 14:05

Quote:

Originally Posted by baconbuttyman

We bought a Hotpoint Aqualtis AQXXF149PI in November 2008. the machine has had no probs in that time, yesterday mid cycle it stopped, no fault codes showed up. we phoned the repair line (no extended warranty, but it does carry a 5 yr parts warranty) and they said there was a £90 call out fee, thats each occasion if they couldnt repair it there and then.
The we called a local repair man, they said its probably an onboard computer fault, thats got me thinking, surely that part is designed to last longer than 2 years, this machine cost us nearly £500. could this be an inherent fault.

In England and Wales you have a 6 year warranty (Scotland 5 years) against faulty manufactured goods. Check out Consumer Direct for details. http://www.consumerdirect.gov.uk/ You need to get a independent report from your repairman stating that it is a faulty PCB and that it is unacceptable for that to fail after such a short time. The retailer will squirm like anything, but in the end the law is on your side (for once). we had a fault on a washer from Argos after 18 months, with CD's help we got it replaced FOC. The report cost me £18 from a local repairman. HTH

StevenWilliams · 26th January 2011, 18:32

Quote:

Originally Posted by stevemac

In England and Wales you have a 6 year warranty (Scotland 5 years) against faulty manufactured goods. Check out Consumer Direct for details. http://www.consumerdirect.gov.uk/ You need to get a independent report from your repairman stating that it is a faulty PCB and that it is unacceptable for that to fail after such a short time. The retailer will squirm like anything, but in the end the law is on your side (for once). we had a fault on a washer from Argos after 18 months, with CD's help we got it replaced FOC. The report cost me £18 from a local repairman. HTH

The 6 year limit is quite misleading and often mis-quoted (Not by you BTW)

A company is liable to some degree during the 6 year period and thats why companies like hotpoint offer a free 5 year parts gtee. In the small claims court (Where these things quite often end up) they are often seen as already offering more than they need to during the later years and a fair and reasonable callout charge is perfectly acceptable.

That said is 24 Months a good duration for it to last? probably not. Is the company that sold it to you liable? Quite possibly but not the manufacturer beyond the 5 year parts Gtee they have already offered as the sales of goods act covers the contract between the shop and the customer and not the customer and the manufacturer.

It's a minefield.. and I love it.

just fight fight fight and hope you get somewhere but rememebr the fight is with the seller not the manufacturer.

23rd January 2011, 15:49	#1
baconbuttyman Banned Join Date: May 2009 Posts: 5,724 Thanks: 0 Thanked 9 Times in 7 Posts	Hotpoint Aqualtis AQXXF149PI onboard computer failed after 26 months We bought a Hotpoint Aqualtis AQXXF149PI in November 2008. the machine has had no probs in that time, yesterday mid cycle it stopped, no fault codes showed up. we phoned the repair line (no extended warranty, but it does carry a 5 yr parts warranty) and they said there was a £90 call out fee, thats each occasion if they couldnt repair it there and then. The we called a local repair man, they said its probably an onboard computer fault, thats got me thinking, surely that part is designed to last longer than 2 years, this machine cost us nearly £500. could this be an inherent fault.

23rd January 2011, 16:43	#2
Platemaker I really should get out more....... MG ZT-T 160, MG ZT 180. Join Date: Jan 2008 Location: N/A Posts: 2,384 Thanks: 27 Thanked 24 Times in 20 Posts	I can't help you but I got so fed up with useless washing machines that I bought a Miele in the end. I had Hotpoints, Bosch, Indesit and no technician had a good word to say about any of them. __________________

25th January 2011, 11:06	#8
ceedy This is my second home All Trophy Blue ,ZT260#50 , ZT CDTI Auto, ZR105+ and 1.8T Firefrost spoiling the Set . Join Date: Nov 2006 Location: Nr Sherborne But in Somerset.. Posts: 6,077 Thanks: 916 Thanked 1,214 Times in 768 Posts	We got the Whitegoods ISE branded washer.. with 5 yr all inclusive warranty .. its been quite good with a couple of repairs ( free).. They do one now with a 10 years inc warranty.. but does cost a few quids tho' !! __________________ The Three Bloo's Wifey's Zr105, MY CDTI & 260 #50 and Number One sons 1.8T in Firefrost When I were a lad Zero to 142 in 10.25 secs at the Pod on my Blown Norton. 210 Kart Champ in 70's

23rd January 2011, 17:42	#3
jamesgreen Loves to post MG-ZT CDTI + ROVER 75T CDTI Join Date: Sep 2008 Location: RAINHAM Posts: 275 Thanks: 0 Thanked 1 Time in 1 Post	hi we have had 2 hotpoints in the last two years comet finally gaveup after 1 year and 11 callouts so we pottered off to comet with there voucher and ordered the so called top of range hotpoint.hmmmmmmmmm wont be buying hotpoint again. supposed to be a super silent model it is when it is turned off.

23rd January 2011, 18:37	#5
Thomas This is my second home MG6 1.8T GT SE Join Date: Mar 2009 Location: Falkirk Posts: 9,510 Thanks: 106 Thanked 173 Times in 128 Posts	I was told by a washing machine repair man when we were moving into our flat, "dont buy the new stuff they are all rubbish, too fancy with their circuit boards etc" so someone gave us an ancient hotpoint and it works brill!

23rd January 2011, 22:51	#7
justmicky I really should get out more....... Rover 75 Saloon 1.8 Club SE Join Date: May 2008 Location: north west Posts: 2,160 Thanks: 0 Thanked 1 Time in 1 Post	We have two Miele washing machines and a Miele tumble drier...............onboard ship here! They are great and have lasted years and considering the abuse they get. Would definately recommend.