Faulty Navall - can't get hold of Radioguy

ianM · 18th December 2017, 13:01

Hi all,

Had a bit of bad luck with my Navall Premium, as it's basically been faulty since I fitted it. I tested it before fitting, and everything was fine, but first use of the CD drive after I'd got it all in place, it swallowed my CD and won't spit it back out (motors whirr, nothing happens).

I've been in touch with Sean (Radioguy) who said I could send it back to to be repaired, but since then I've been struggling to get in touch with him. I've sent five emails since the 13/11, all to his preferred address, but I haven't had anything back. I know we'll have now missed Christmas, but it'd be nice to know where and how to send it back for repair, so I can get it sent off first thing in the new year. I've tried every way I can think of for getting in touch, but if anyone can give him a nudge for me please (or has any suggestions for how I can reach him myself) it'd be hugely appreciated.

Just in case anyone's reading this and has encountered any similar issues, the other big problem I have is with the iGo sat nav app. When it reads a direction out, I'll sometimes get a really loud crackle/distortion as it switches back to whatever I have on at the time, whether it's MP3s/radio/DAB, etc. It only does it intermittently (perhaps half the time), but it basically makes it unusable unless you want to be deafened/jump out of your skin every time. Has anyone figured out a way around this, please?

timspencer · 18th December 2017, 13:14

I had an issue getting hold of him earlier this year, took a few weeks.

Hairy Harry · 10th January 2018, 08:57

Hi Ian,

Just looked at your post of 18th Dec regarding a "stuck" CD.

I had a similar problem a while ago on my Navall3, this turned out to be that the CD was physically stopped from ejecting by the slot. I just opened the slot very slightly with my fingers and the CD popped out- if that makes sense. Not sure whether the Navall was faulty or just the way I fitted it. Anyway may be worth a go.

Can't help with your Sat Nav problem!

Geoff

ianM · 10th January 2018, 17:24

Hi Hairy Harry,

Thanks for the suggestion! I have had a play around like you said, just to see if there's anything jamming it, but there doesn't appear to be... I will have another look, though, and see if I can make a difference applying a bit of pressure with my fingers.

Thanks,

Ian

murphyv310 · 10th January 2018, 19:24

Quote:

Originally Posted by ianM

Hi Hairy Harry,

Thanks for the suggestion! I have had a play around like you said, just to see if there's anything jamming it, but there doesn't appear to be... I will have another look, though, and see if I can make a difference applying a bit of pressure with my fingers.

Thanks,

Ian

Has there been no reply from Sean yet?

ianM · 11th January 2018, 16:14

Quote:

Originally Posted by murphyv310

Has there been no reply from Sean yet?

Not a sausage...

Last I heard off him was mid October. I've emailed him six times since then, but I've had nothing at all back... Doesn't feel great...

murphyv310 · 13th January 2018, 12:54

Hi.
Sorry to hear of your woes, I also despair to read the number of people that are having issues with Sean. I received a lot of flak from some here as I was far from happy with how some have been left in the lurch and then if you criticise Sean your in the wrong. I still feel the moderators need to urgently do something about this as it seems to be an issue that rears it head here more often than on BMW forums that also have Sean trading through them.
I really think you need to shout louder than you are and possibly take further action.
Good luck.

steve-45 · 13th January 2018, 13:15

So its seems that when coolcat left the fold all fitting / servicing / repairs left too ....

If this is true then not good news for all us Navall owners ......

murphyv310 · 13th January 2018, 13:20

Quote:

Originally Posted by steve-45

So its seems that when coolcat left the fold all fitting / servicing / repairs left too ....

If this is true then not good news for all us Navall owners ......

Hi.
I do believe there is someone doing repairs although not on this forum.
To be fair he has to have a magic wand as there is no service info (Manuals) little in the way of spares especially for discontinued models and build quality is poor to mediocre. If you have a few scrappers then that could be the only way repairs can be done, make one out of two or three. I have looked at about half a dozen of these sets and have no desire to see another.

Ennine · 13th January 2018, 13:27

I really don't want to get into a majot debate about this but, most of us pay subs to this club. The traders pay fees to do business here and personally I do feel the club has a responsibilty, not only to ensure those traders are reliable and that members are fairly safe doing business with them, but to also step in and take over when needed to resolves things like this. I accept the mod's do a great job and it's not totally down to them but something must be done.
As I have said elsewhere that comments from those that have good service doesn't really help. I've had great service from most traders here but the odd complaint does crop up about those very traders. I would not dream of jumping in and saying "I've alway had great service". My experience was mine, I can't gauge the experience of others on that and such complaints are very rare.
In regard to Sean, maybe Tony_fry knows more.

Nige

18th December 2017, 13:01	#1
ianM Regular poster Rover 75 2.5L V6 Saloon; Rover 214i Join Date: Sep 2010 Location: West Midlands Posts: 86 Thanks: 18 Thanked 1 Time in 1 Post	Faulty Navall - can't get hold of Radioguy Hi all, Had a bit of bad luck with my Navall Premium, as it's basically been faulty since I fitted it. I tested it before fitting, and everything was fine, but first use of the CD drive after I'd got it all in place, it swallowed my CD and won't spit it back out (motors whirr, nothing happens). I've been in touch with Sean (Radioguy) who said I could send it back to to be repaired, but since then I've been struggling to get in touch with him. I've sent five emails since the 13/11, all to his preferred address, but I haven't had anything back. I know we'll have now missed Christmas, but it'd be nice to know where and how to send it back for repair, so I can get it sent off first thing in the new year. I've tried every way I can think of for getting in touch, but if anyone can give him a nudge for me please (or has any suggestions for how I can reach him myself) it'd be hugely appreciated. Just in case anyone's reading this and has encountered any similar issues, the other big problem I have is with the iGo sat nav app. When it reads a direction out, I'll sometimes get a really loud crackle/distortion as it switches back to whatever I have on at the time, whether it's MP3s/radio/DAB, etc. It only does it intermittently (perhaps half the time), but it basically makes it unusable unless you want to be deafened/jump out of your skin every time. Has anyone figured out a way around this, please? Last edited by ianM; 18th December 2017 at 14:19..

10th January 2018, 08:57	#3
Hairy Harry Newbie MG ZT-T 260 SE Join Date: Sep 2008 Location: Fordingbridge Posts: 13 Thanks: 0 Thanked 1 Time in 1 Post	Faulty Navall Hi Ian, Just looked at your post of 18th Dec regarding a "stuck" CD. I had a similar problem a while ago on my Navall3, this turned out to be that the CD was physically stopped from ejecting by the slot. I just opened the slot very slightly with my fingers and the CD popped out- if that makes sense. Not sure whether the Navall was faulty or just the way I fitted it. Anyway may be worth a go. Can't help with your Sat Nav problem! Geoff

13th January 2018, 12:54	#7
murphyv310 This is my second home Hyundai i10 998cc Join Date: Mar 2012 Location: Kilmarnock Posts: 6,602 Thanks: 2,088 Thanked 2,298 Times in 1,349 Posts	Hi. Sorry to hear of your woes, I also despair to read the number of people that are having issues with Sean. I received a lot of flak from some here as I was far from happy with how some have been left in the lurch and then if you criticise Sean your in the wrong. I still feel the moderators need to urgently do something about this as it seems to be an issue that rears it head here more often than on BMW forums that also have Sean trading through them. I really think you need to shout louder than you are and possibly take further action. Good luck. __________________ Cheers from Trevor MM0KJJ

13th January 2018, 13:27	#10
Ennine Posted a thing or two Ford Join Date: Nov 2012 Location: Portmahomack Posts: 1,330 Thanks: 545 Thanked 317 Times in 193 Posts	I really don't want to get into a majot debate about this but, most of us pay subs to this club. The traders pay fees to do business here and personally I do feel the club has a responsibilty, not only to ensure those traders are reliable and that members are fairly safe doing business with them, but to also step in and take over when needed to resolves things like this. I accept the mod's do a great job and it's not totally down to them but something must be done. As I have said elsewhere that comments from those that have good service doesn't really help. I've had great service from most traders here but the odd complaint does crop up about those very traders. I would not dream of jumping in and saying "I've alway had great service". My experience was mine, I can't gauge the experience of others on that and such complaints are very rare. In regard to Sean, maybe Tony_fry knows more. Nige __________________ Ni9e How to: Replace touch screen Navall II [SIGPIC][/SIGPIC] Last edited by Ennine; 13th January 2018 at 13:35..

18th December 2017, 13:14	#2
timspencer Gets stuck in MG ZTT Join Date: Oct 2016 Location: BURTON ON TRENT Posts: 854 Thanks: 125 Thanked 283 Times in 153 Posts	I had an issue getting hold of him earlier this year, took a few weeks.

10th January 2018, 17:24	#4
ianM Regular poster Rover 75 2.5L V6 Saloon; Rover 214i Join Date: Sep 2010 Location: West Midlands Posts: 86 Thanks: 18 Thanked 1 Time in 1 Post	Hi Hairy Harry, Thanks for the suggestion! I have had a play around like you said, just to see if there's anything jamming it, but there doesn't appear to be... I will have another look, though, and see if I can make a difference applying a bit of pressure with my fingers. Thanks, Ian

13th January 2018, 13:15	#8
steve-45 This is my second home Rover 75 Saloon CDTi Join Date: Oct 2015 Location: Belvedere Posts: 4,076 Thanks: 108 Thanked 1,089 Times in 774 Posts	So its seems that when coolcat left the fold all fitting / servicing / repairs left too .... If this is true then not good news for all us Navall owners ......