Radioguy - banned trader

[SCP440]

These non repairable electronics is nothing new. I have a TV in my garage that 1 week out of warranty the screen went blank and nobody was even interested in looking at it. One guy just said bin it and get a new one

If the TV was £150 I would agree with him but it was over £700 and was from a reputable manufacturer from a high street retailer.

We want lots of features on our in car units so I suppose we either pay a lot more money or put up with the fact they are made in China and are unlikely to last more than a few years.

Even OEM units suffer with this poor reliability problems so don't think I is unique to us.

[Dallas]

Originally Posted by SCP440

These non repairable electronics is nothing new. I have a TV in my garage that 1 week out of warranty the screen went blank and nobody was even interested in looking at it. One guy just said bin it and get a new one

If the TV was £150 I would agree with him but it was over £700 and was from a reputable manufacturer from a high street retailer.

We want lots of features on our in car units so I suppose we either pay a lot more money or put up with the fact they are made in China and are unlikely to last more than a few years.

Even OEM units suffer with this poor reliability problems so don't think I is unique to us.

Ref: TV.
All you need to do is contact the retailer and quote the 6 year warranty rule, being a reputable manufacturer from a high street retailer you shouldn't have a problem, you have legal rights for up to 6 years.

[Les4048]

Originally Posted by Dallas

Ref: TV.
All you need to do is contact the retailer and quote the 6 year warranty rule, being a reputable manufacturer from a high street retailer you shouldn't have a problem, you have legal rights for up to 6 years.

Absolutely correct but only five in Scotland I believe. Everyone spending money on extended warranties are wasting their money. You’ll need to keep the receipt though

[topman]

Anyone had any luck claiming a repair with this 7 year rule?

[ceedy]

Fairly Sure there isn't any European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period , but EU law does say everything must have at least 2 yrs.

Another thing we may lose with brexit

But the 6 years does apply under a law known as the Statutes of Limitations which seems to cover the consumer rights act and the sale of goods act where the consumer has to prove that any problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse.
These constaints are whether you can prove any fault is inherant rather than down to wear and tear or misuse .


C

[bendrick]

Originally Posted by SCP440

These non repairable electronics is nothing new. I have a TV in my garage that 1 week out of warranty the screen went blank and nobody was even interested in looking at it. One guy just said bin it and get a new one

If the TV was £150 I would agree with him but it was over £700 and was from a reputable manufacturer from a high street retailer.

We want lots of features on our in car units so I suppose we either pay a lot more money or put up with the fact they are made in China and are unlikely to last more than a few years.

Even OEM units suffer with this poor reliability problems so don't think I is unique to us.

Richer sounds give a 6 year guarantee for 10% of the purchase price.

[clf]

Originally Posted by Dallas

Ref: TV.
All you need to do is contact the retailer and quote the 6 year warranty rule, being a reputable manufacturer from a high street retailer you shouldn't have a problem, you have legal rights for up to 6 years.

it is neither a 6 year (5 in Scotland) warranty nor a rule, and it does not apply to all goods. Be wary of this. I do not know (nor claim to know) the ins and outs of it, but it is based on the consumer rights act. However in saying that, there is some EU directive that states all consumer goods purchased via an EU retailer must have a 2 year warranty. I am not sure how this works, but when working in retail, we were told (around 2012) that if the customer mentioned it, or insisted on a warranty claim, that we could send it off for investigation and possible repair. Since it was not a law but more of a guide, it could be a grey area in the UK. Remember too, replacement is not a right, the retailer has rights also, especially after a period of time (used to have people demand replacements after 10 months of obviously heavy use of a pocket camera. Scratched and sticky! lol)

The term to use though and to quote when initially making a complaint is expected reasonable life of a product. (In the instance of the TV, I seem to recall reading something like 4 years was deemed to be reasonable, whereas a fridge was 6. But do not quote me, though, as there were quite a number of consumer goods listed). Other factors were incorporated in calculating these things (and were along with the times, to be taken as a guide only), like fashion and technological advancement , eg mobile 'phones.

The drawback about all of this though, is that if the fault initially appears after 6 months, it is the onus of the consumer to prove that it is down to a manufacturing defect. If it appeared before 6 months, and was repaired, then that can be used as proof that it is a manufacturing defect and the retailer will be responsible for up to the reasonably expected life of the item.

For the TV THIS LINK may be of use.

I am not sure any of these rules, regulations, laws and rights will have any relevance to Radioguy's products. Perhaps I am wrong, but since he is based in Canada, and the products come via Hong Kong, the rights are unlikely to apply in full. But then, I am sure vat will not apply on the product, but import duty, and vat on that may be applicable. There may also be another tax payable too if the goods can be sourced in the home country too.

[murphyv310]

Originally Posted by Dallas

Ref: TV.
All you need to do is contact the retailer and quote the 6 year warranty rule, being a reputable manufacturer from a high street retailer you shouldn't have a problem, you have legal rights for up to 6 years.

Correct Wes.
As an old TV Engineer and also having my own business for some years I can confirm this. There has been some changes in the the last couple of years.
I will say this though. Unfortunately it is the retailer that has to collect the tab not the manufacturer which is totally wrong. Often these TV sets and yes ICE as well are poorly designed, also fitted with cheap and poor quality Chinese components, EG Electrolytic capacitors fail and cause other problems, it is then down to the retailer to effect a fix with no manufacturers support or payment for engineers time or parts. In effect the retailer is doing a free repair and the maker gets off scot free for a rubbish product.

[murphyv310]

Originally Posted by clf

it is neither a 6 year (5 in Scotland) warranty nor a rule, and it does not apply to all goods. Be wary of this. I do not know (nor claim to know) the ins and outs of it, but it is based on the consumer rights act. However in saying that, there is some EU directive that states all consumer goods purchased via an EU retailer must have a 2 year warranty. I am not sure how this works, but when working in retail, we were told (around 2012) that if the customer mentioned it, or insisted on a warranty claim, that we could send it off for investigation and possible repair. Since it was not a law but more of a guide, it could be a grey area in the UK. Remember too, replacement is not a right, the retailer has rights also, especially after a period of time (used to have people demand replacements after 10 months of obviously heavy use of a pocket camera. Scratched and sticky! lol)

The term to use though and to quote when initially making a complaint is expected reasonable life of a product. (In the instance of the TV, I seem to recall reading something like 4 years was deemed to be reasonable, whereas a fridge was 6. But do not quote me, though, as there were quite a number of consumer goods listed). Other factors were incorporated in calculating these things (and were along with the times, to be taken as a guide only), like fashion and technological advancement , eg mobile 'phones.

The drawback about all of this though, is that if the fault initially appears after 6 months, it is the onus of the consumer to prove that it is down to a manufacturing defect. If it appeared before 6 months, and was repaired, then that can be used as proof that it is a manufacturing defect and the retailer will be responsible for up to the reasonably expected life of the item.

For the TV THIS LINK may be of use.

I am not sure any of these rules, regulations, laws and rights will have any relevance to Radioguy's products. Perhaps I am wrong, but since he is based in Canada, and the products come via Hong Kong, the rights are unlikely to apply in full. But then, I am sure vat will not apply on the product, but import duty, and vat on that may be applicable. There may also be another tax payable too if the goods can be sourced in the home country too.

It's all in the SOGA (Sale of goods act) the 6 and 5 year rule applies (certainly with what we called "Brown goods"), as a retailer it should be known to staff and suitable training should be done so staff know how to work with it.
Buying outwith the EU and you have very little comeback, if the foreign retailer is decent then perhaps you'll get help.

Don't forget the rules "were" that a manufacturer was obliged to supply spares for a minimum of 7 years............... Buy from China, then you out on a limb as they don't

[Rogue]

Originally Posted by bendrick

Richer sounds give a 6 year guarantee for 10% of the purchase price.

Not quite correct... Richer sounds give a six year guarantee for free on pretty much all of their Tv's. The 10% guarantee is on equipment that does not qualify for a free guarantee and even then if you have not claimed on the guarantee in the six years you can take your certificate back and get a full refund there and then so if you have no problems it costs you nothing.