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16th March 2021, 16:38 | #1 |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
Posts: 14,890
Thanks: 1,630
Thanked 3,032 Times in 2,181 Posts
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Praise for BT
No your eyes do not deceive you, the title really does say praise for BT.
For me to praise BT is probably rarer then a month of Sunday's BT have lent my a mini hub as I am without broadband service, not their fault. Thursday last week the hub stopped working, Friday I rang BT and after a bit of a wait spoke to a guy that had one thought on his mind, customer service. Saturday afternoon a new hub arrived. Wow. Email sent to the CEO of BT Consumer to acknowledge the customer service. See it can be done, where there is a will, there is a way and it is this level of customer service I measure against. Well done BT macafee2 |
16th March 2021, 17:31 | #2 |
Coolguy
Rover 75 CDT Tourer Auto, Rover 75 2.0 Connoisseur Auto, MG ZT 2.5 Auto and MG ZT Cdti Auto (Monogra Join Date: Nov 2009
Location: Finedon
Posts: 1,893
Thanks: 933
Thanked 638 Times in 430 Posts
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I have always had such service from BT - just the tariff makes me consider changing, but then I stick with who looks after me.
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16th March 2021, 18:43 | #3 |
This is my second home
Rover 75 Saloon CDTi Join Date: Oct 2015
Location: Belvedere
Posts: 4,076
Thanks: 108
Thanked 1,089 Times in 774 Posts
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I get contacted by their customer service department every year - to tell me their price is going up above the rate of inflation again !
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16th March 2021, 20:22 | #4 |
I really should get out more.......
MG ZT-T 260 Join Date: Feb 2016
Location: Witney
Posts: 2,503
Thanks: 6
Thanked 910 Times in 571 Posts
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Where I live people who dont have BT struggle,( several miles from the nearest town) one of my neighbours who refuses to have BT was telling me he is lucky if his internet works more than 50% of the time and its especially bad in the evenings. His provider Virgin blame the BT lines and BT blame Virgin.
When I had a problem with crackle on the phone line we had a BT engineer the following day and he put a new cable into the house and when that didnt fix it he then put a new cable from the nearest pole even though it was ''not his job'' but he had done it before and it saved me waiting for a few more days. We have had Gigaclear in the village but that seem no better from the few that have taken up the service. |
16th March 2021, 20:39 | #5 |
This is my second home
Rover 75 Saloon & Tourer Join Date: Sep 2012
Location: Lincoln
Posts: 14,890
Thanks: 1,630
Thanked 3,032 Times in 2,181 Posts
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16th March 2021, 21:00 | #6 |
Posted a thing or two
75 Saloon 1.8T Club SE Join Date: Jun 2016
Location: Colchester
Posts: 1,225
Thanks: 87
Thanked 653 Times in 344 Posts
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I switched from BT to Plusnet (which is owned by BT anyway) six years ago. The prices are way more competitive and on the occasions I've had to make contact the customer service has been nothing short of excellent, and on one occasion they went the extra mile to fix an issue. The staff are always cheerful and courteous and are quite happy to have a chat and a bit of banter in between the business part of the call. That makes it a pleasant encounter, especially when compared to a lot of companies who seem to insist that the staff mustn't deviate from their script or 'crib sheet' to have a conversation.
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This vehicle was born on Wednesday June 4th 2003 @ 08:24:38 This vehicle was the 73,905th 75 to run off the production line, out of 112,381 This vehicle was the 1,862nd 75 1.8 T Club SE to be made out of 3,980 This vehicle was the 6,856th 75 in Wedgewood Blue to be made out of 7,515 Wedgewood Blue 75s |
16th March 2021, 22:15 | #7 |
Coolguy
Rover 75 CDT Tourer Auto, Rover 75 2.0 Connoisseur Auto, MG ZT 2.5 Auto and MG ZT Cdti Auto (Monogra Join Date: Nov 2009
Location: Finedon
Posts: 1,893
Thanks: 933
Thanked 638 Times in 430 Posts
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Bad line to a couple of numbers I regularly call, and at one stage the loss of BT Sport. They had my line checked, and when this didn't totally clear the problem, referred it up to their "super technical" dept. It sorted itself after a couple of days, but they still rang me twice to make sure I had all my services and was happy. I was!
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17th March 2021, 15:49 | #8 | |
Posted a thing or two
MG ZT Join Date: Dec 2009
Location: Hatfield
Posts: 1,341
Thanks: 240
Thanked 144 Times in 118 Posts
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Quote:
Kev |
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17th March 2021, 16:07 | #9 |
Precise
Rover 75 Tourer 2.5KV6 Connoisseur SE Join Date: Mar 2013
Location: Fleet
Posts: 2,936
Thanks: 630
Thanked 617 Times in 480 Posts
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All the providers seem to be switching to RPI + 3.X% indexation each year, so look forward to your +4% rise per annum
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17th March 2021, 16:29 | #10 |
Posted a thing or two
MG ZT Join Date: Dec 2009
Location: Hatfield
Posts: 1,341
Thanks: 240
Thanked 144 Times in 118 Posts
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