Any consumer law experts out there?

Tatts · 17th June 2009, 22:12

Story goes...

Last year (December) we ordered & paid for (in full) a 3 piece suite. It wasn't a cheap one either.

It was delivered in February this year. It was damaged; one of the motors & a switch was broken. Despite numerous assurances it would be repaired, it wasn't.

So, we rejected it. Got some excellent advice from the CAB, and we had our money refunded at Easter time, after 2 months faffing about.

We've spoken to the shop, and the manufacturer about collecting it, they say they'll be in touch. No one has contacted us.

Over 4 months have passed now.

Do 'they' have a time window to collect a defective product, or is it ours legally after a certain amount of time? A work mate has said that if they don't collect it then it's ours to keep - however, I kinda doubt that!

Reebmit · 17th June 2009, 22:24

I may be wrong but you may be able to charge storage....think of a figure, let them know formally and you'll be amazed how quickly they will pick it up.

Dragrad · 17th June 2009, 23:15

Quote:

Originally Posted by Reebmit

I may be wrong but you may be able to charge storage....think of a figure, let them know formally and you'll be amazed how quickly they will pick it up.

That usually works, so long as the "fee" is higher than the cost of collection to the company. However you may get a letter asking you to dispose of it.....

Your morals are your own

Departed · 18th June 2009, 06:58

I'm not an expert, but I believe it's something like this:

It's theirs as they've given you your money back.

However, it's in your way. I believe you can set them a deadline to collect it, by writing to them. If they fail to do so, I believe then you can take possession. I don't think there's any automatic time limit for it becoming yours.

But again, I'm not any kind of expert, just what I'd been led to believe.

pondweed · 18th June 2009, 07:23

What about just sitting on it for a while? No eating crisps just in case.

Reebmit · 18th June 2009, 07:34

[quote=pondweed;344043]What about just sitting on it for a while? /quote]
he he...I like that one!

Tatts · 18th June 2009, 08:37

Quote:

Originally Posted by Reebmit

I may be wrong but you may be able to charge storage....think of a figure, let them know formally and you'll be amazed how quickly they will pick it up.

Ahhhh..... That sounds like a plan!

Quote:

Originally Posted by lowedb

I'm not an expert, but I believe it's something like this:

It's theirs as they've given you your money back.

However, it's in your way. I believe you can set them a deadline to collect it, by writing to them. If they fail to do so, I believe then you can take possession. I don't think there's any automatic time limit for it becoming yours.

But again, I'm not any kind of expert, just what I'd been led to believe.

We did set a deadline - in a way. I work nights, so I specified 2 seperate weeks when I would be off, for them to collect it. Thats a window of 14 days and they ignored me.

Quote:

Originally Posted by pondweed

What about just sitting on it for a while? No eating crisps just in case.

Heh! You've not seen my eating habits! I need a bib at times!

Plus, the dog isn't happy not getting up beside me!

StevenWilliams · 18th June 2009, 08:43

Just out of interest have you checked to see if the manufacturer is still in buisness?

Also I believe if you write them a letter (Recorded delivery) stating they have 30 days to collect the goods otherwise they will be disposed of you will be perfectly fine.

At the end of the day you are responsable for the goods until they are collected but the store has a 'reasonable period' to collect the goods. If it's no in the original contract of sale what this period is you have been more than reasonable.

If you write to them telling them this reasonable period is about to end and they do nothing then it's not your problem.

I bought a bed from Bensons beds. 18 months later one half was making a heck of a lot of noise (yes during intimate moments

). We contacted the companyand they agreed to send out a replacement half which we received about 5 weeks later.

Nobody collected the damaged half. I wrote to the company straight away giving them 30 days and then I smashed it up and delivered it to the local tip.. That was 3 years ago and never had an issue.

stocktake · 18th June 2009, 09:10

Quote:

Originally Posted by StevenWilliams

I bought a bed from Bensons beds. 18 months later one half was making a heck of a lot of noise (yes during intimate moments

). We contacted the companyand they agreed to send out a replacement half which we received about 5 weeks later.

StevenWilliams · 18th June 2009, 09:21

Quote:

Originally Posted by stocktake

I told you before NO MEANS NO

17th June 2009, 22:12	#1
Tatts This is my second home MG6 TL Join Date: Nov 2006 Location: Tarn Posts: 5,269 Thanks: 2 Thanked 46 Times in 37 Posts	Any consumer law experts out there? Story goes... Last year (December) we ordered & paid for (in full) a 3 piece suite. It wasn't a cheap one either. It was delivered in February this year. It was damaged; one of the motors & a switch was broken. Despite numerous assurances it would be repaired, it wasn't. So, we rejected it. Got some excellent advice from the CAB, and we had our money refunded at Easter time, after 2 months faffing about. We've spoken to the shop, and the manufacturer about collecting it, they say they'll be in touch. No one has contacted us. Over 4 months have passed now. Do 'they' have a time window to collect a defective product, or is it ours legally after a certain amount of time? A work mate has said that if they don't collect it then it's ours to keep - however, I kinda doubt that! __________________ http://www.wcgsig.com/115562.gif

17th June 2009, 22:24	#2
Reebmit Gets stuck in Rover 75 Con SE CDTi, 205 GTi 1.9 (x 2), 205 CTi 1.9, 205 GTi Mi16, Ford C-Max 2.0 TDCi Ghia, MR2 GT Join Date: Nov 2008 Location: Alderholt, Nr Fordingbridge Posts: 935 Thanks: 11 Thanked 15 Times in 9 Posts	I may be wrong but you may be able to charge storage....think of a figure, let them know formally and you'll be amazed how quickly they will pick it up. __________________

18th June 2009, 07:34	#6
Reebmit Gets stuck in Rover 75 Con SE CDTi, 205 GTi 1.9 (x 2), 205 CTi 1.9, 205 GTi Mi16, Ford C-Max 2.0 TDCi Ghia, MR2 GT Join Date: Nov 2008 Location: Alderholt, Nr Fordingbridge Posts: 935 Thanks: 11 Thanked 15 Times in 9 Posts	[quote=pondweed;344043]What about just sitting on it for a while? /quote] he he...I like that one! __________________

18th June 2009, 08:43	#8
StevenWilliams This is my second home Rover 75 Saloon 2.5 V6 British Racing Green. 81,000 miles and counting Join Date: Apr 2008 Location: Crawley, West Sussex Posts: 6,183 Thanks: 0 Thanked 2 Times in 2 Posts	Just out of interest have you checked to see if the manufacturer is still in buisness? Also I believe if you write them a letter (Recorded delivery) stating they have 30 days to collect the goods otherwise they will be disposed of you will be perfectly fine. At the end of the day you are responsable for the goods until they are collected but the store has a 'reasonable period' to collect the goods. If it's no in the original contract of sale what this period is you have been more than reasonable. If you write to them telling them this reasonable period is about to end and they do nothing then it's not your problem. I bought a bed from Bensons beds. 18 months later one half was making a heck of a lot of noise (yes during intimate moments ). We contacted the companyand they agreed to send out a replacement half which we received about 5 weeks later. Nobody collected the damaged half. I wrote to the company straight away giving them 30 days and then I smashed it up and delivered it to the local tip.. That was 3 years ago and never had an issue. __________________ [SIGPIC][/SIGPIC] Rover 75 2.5 2000 Club SE. British Racing Green. MEMBER NUMBER: MMMDCCXXVI Looking for: 7 seater

18th June 2009, 06:58	#4
Departed Retired -- Join Date: Jan 2007 Location: -- Posts: 3,785 Thanks: 0 Thanked 4 Times in 4 Posts	I'm not an expert, but I believe it's something like this: It's theirs as they've given you your money back. However, it's in your way. I believe you can set them a deadline to collect it, by writing to them. If they fail to do so, I believe then you can take possession. I don't think there's any automatic time limit for it becoming yours. But again, I'm not any kind of expert, just what I'd been led to believe.

18th June 2009, 07:23	#5
pondweed This is my second home Waiter, Waiter! I seem to have a Roomster in my drive... Join Date: Nov 2006 Location: Sussex Posts: 3,268 Thanks: 0 Thanked 1 Time in 1 Post	What about just sitting on it for a while? No eating crisps just in case.