Go Back   The 75 and ZT Owners Club Forums > The 75 and ZT Owners Club Forums > The 75 and ZT Owners Club General Forum
Register FAQ Image Gallery Members List Calendar Mark Forums Read
Notices

Reply
 
Thread Tools Display Modes
Old 8th May 2019, 09:35   #1
victorgte
I really should get out more.......
 
victorgte's Avatar
 
MGTF, MGZT, Range Rover

Join Date: Sep 2013
Location: Cheltenham
Posts: 2,801
Thanks: 395
Thanked 633 Times in 446 Posts
Default EBay Click and Collect. Failed

I’ve used EBay for buying since 2002 and occasionally sell when I need to have a clear out of my shed.
First time ever, 15th April I tried the Click and Collect service. Designed I would imagine to help you receive items when you are not at home and no more “courier failed to deliver” as no one at home.
Sounds simple. My local collection point is a shop just half a mile away. Pick it up on my way home from work. Ideal.
Allowing for Easter and bank holidays I waited 10 days. It’s a new radiator for a 1997 VW Polo that I’m putting back on the road after the owner died in 2013. Once fixed the family will have it back for just the cost of the parts used to bring it back to MOT pass and like with the radiator anything that’s broken.
Once the collection store receives the item, they book it in as arrived and EBay sends you a 7 digit collection code so you can pick it up. It’s now 8th May and I still have no code. Been to the store twice and I can see my parcel but can’t pick it up. EBay have been useless after 2 issues raised on their site. I’m sat at home waiting for their “call back” service. Site says 2 minute wait. Now been waiting 45 minutes. At least I can work at home fixing the seats from my Streetwise in the dry.
It’s just like waiting for the courier to arrive.
__________________
MG TF 135, MG ZT, Range Rover P38
victorgte is offline   Reply With Quote
Old 8th May 2019, 10:23   #2
picky747
Gets stuck in
 
ROVER

Join Date: Sep 2008
Location: Vera
Posts: 746
Thanks: 56
Thanked 111 Times in 85 Posts
Default

I select a local Argos and get a text to let me know its available for collection.
picky747 is offline   Reply With Quote
Old 8th May 2019, 10:25   #3
victorgte
I really should get out more.......
 
victorgte's Avatar
 
MGTF, MGZT, Range Rover

Join Date: Sep 2013
Location: Cheltenham
Posts: 2,801
Thanks: 395
Thanked 633 Times in 446 Posts
Default

Quote:
Originally Posted by picky747 View Post
I select a local Argos and get a text to let me know its available for collection.
I’m still waiting for the email/text to tell me. Total failure.
__________________
MG TF 135, MG ZT, Range Rover P38
victorgte is offline   Reply With Quote
Old 8th May 2019, 12:03   #4
rrobson
I really should get out more.......
 
75 tourer cdti, MG ZS 180, nissan terrano & 1.8t rover 25

Join Date: Feb 2010
Location: Pontefract
Posts: 2,642
Thanks: 17
Thanked 295 Times in 218 Posts
Default

I've always had a good experience with click and collect, apart from once where I didn't get notification of delivery after waiting 2 week. In this instance I contacted the seller who was actually really helpful who investigated and discovered the courier had lost the item. They sent another one out which arrived promptly and all was good. Until about 6 week later when I got a notification saying my item was ready to collect!
__________________
How to view a car - everything you need to help you inspect a used car

VIS motor tester avalible to local members

Injector removal tool and auto gearbox pressure tester now available
rrobson is offline   Reply With Quote
Old 8th May 2019, 12:11   #5
macafee2
This is my second home
 
Rover 75 Saloon & Tourer

Join Date: Sep 2012
Location: Lincoln
Posts: 14,890
Thanks: 1,630
Thanked 3,032 Times in 2,181 Posts
Default

have you advised the seller of the problem?

macafee2
macafee2 is offline   Reply With Quote
Old 8th May 2019, 12:43   #6
victorgte
I really should get out more.......
 
victorgte's Avatar
 
MGTF, MGZT, Range Rover

Join Date: Sep 2013
Location: Cheltenham
Posts: 2,801
Thanks: 395
Thanked 633 Times in 446 Posts
Default

Quote:
Originally Posted by macafee2 View Post
have you advised the seller of the problem?

macafee2
Yes we’ve exchanged plenty of messages and he has contacted EBay too. It seems EBay is unable to react in an appropriate way to get things moving. It’s now 13.42 and still no call back from them.
__________________
MG TF 135, MG ZT, Range Rover P38
victorgte is offline   Reply With Quote
Old 8th May 2019, 13:10   #7
COLVERT
This is my second home
 
R75 Saloon.

Join Date: Feb 2009
Location: France/or Devon.
Posts: 14,003
Thanks: 3,851
Thanked 2,167 Times in 1,816 Posts
Default

Just curious but=====did the COLLECTION point notify E-Bay the item had arrived so they could send you a code ???
COLVERT is offline   Reply With Quote
Old 8th May 2019, 14:01   #8
victorgte
I really should get out more.......
 
victorgte's Avatar
 
MGTF, MGZT, Range Rover

Join Date: Sep 2013
Location: Cheltenham
Posts: 2,801
Thanks: 395
Thanked 633 Times in 446 Posts
Default

Quote:
Originally Posted by COLVERT View Post
Just curious but=====did the COLLECTION point notify E-Bay the item had arrived so they could send you a code ???
They say they have.................
Seller has stepped in again thankfully. He’s just as miffed. Good job it’s not my main car.
__________________
MG TF 135, MG ZT, Range Rover P38
victorgte is offline   Reply With Quote
Old 10th May 2019, 09:49   #9
victorgte
I really should get out more.......
 
victorgte's Avatar
 
MGTF, MGZT, Range Rover

Join Date: Sep 2013
Location: Cheltenham
Posts: 2,801
Thanks: 395
Thanked 633 Times in 446 Posts
Default

Today, 25 days after placing my order I got my collection code.
At least the shop owner and I were able to have a laugh about it.
Never again.
__________________
MG TF 135, MG ZT, Range Rover P38
victorgte is offline   Reply With Quote
Old 10th May 2019, 13:03   #10
Rev Jules
Rev Jules
 
Rev Jules's Avatar
 
Rover 75 Tourer+

Join Date: Mar 2011
Location: Radcliffe on Trent
Posts: 10,703
Thanks: 7,308
Thanked 3,929 Times in 2,051 Posts
Default



On the same subject of E-Mail, on the sellers page it might state location of item, in my case Loughborough, so one would expect delivery within 3 to 4 days, not all the way from bleddy china it aint!, these twits should be reported fo false information.

Rev
Rev Jules is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 12:24.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Copyright © 2006-2023, The Rover 75 & MG ZT Owners Club Ltd