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Old 15th August 2020, 11:47   #41
RobSun
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You are allowed to charge a credit card fee to cover the costs incurred. We did this at our discount factory showrooms where profits were deliberately reduced to undercut and to generate turnover. When we explained to customers the % we were charged they were surprised and didn't realise the hidden cost to retailers. They mainly thought card payments were free for them and the retailer. We didn't have anyone complain when it was explained and they happily paid the extra or paid by cash or cheque instead.

In the main showrooms where more profits were made we didn't put the charge on but we did refuse, like a great number of retailers, to accept American Express because their charges are very high.
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Old 15th August 2020, 12:26   #42
reworht
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Quote:
Originally Posted by RobSun View Post
You are allowed to charge a credit card fee to cover the costs incurred. We did this at our discount factory showrooms where profits were deliberately reduced to undercut and to generate turnover. When we explained to customers the % we were charged they were surprised and didn't realise the hidden cost to retailers. They mainly thought card payments were free for them and the retailer. We didn't have anyone complain when it was explained and they happily paid the extra or paid by cash or cheque instead.

In the main showrooms where more profits were made we didn't put the charge on but we did refuse, like a great number of retailers, to accept American Express because their charges are very high.
I think you'll find that the rule changed on 13th January 2018. Taken from here:- "Good news, then, as it's now illegal to place surcharges on the usage of any debit or credit card, including American Express and other linked ways of paying, such as PayPal and Apple Pay.

The new laws have come about thanks to an EU directive, and they affect any UK company that's selling to UK customers. As they've been written into UK law, Brexit isn't likely to have any effect."
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