Hermes caught out

wullie480 · 24th April 2020, 19:38

https://twnews.co.uk/uk-news/hermes-...r-times-a-week

macafee2 · 24th April 2020, 21:58

worse if true is the statement "......... We have a full-time team checking every parcel to ensure it's delivered or returned to the sender"

macafee2

AndyN01 · 25th April 2020, 07:59

Not in any way diluting the fact that this is utterly pathetic I wonder:

(a) how many parcels have to be checked?

(b) how many folks there are to check them?

(c) how long the time & motion study gives them for that check?

(d) what the targets are for the number/rate of checks?

(e) is there a bonus scheme/payment for doing more/faster checks?

(f) how much these folks are paid?

(g) what the staff turnover is like and therefore how much new training is needed?

(h) how is the process for each parcel logged and recorded?

(i) what/how many management checks are done on the checkers?

Andy.

SCP440 · 25th April 2020, 09:32

Hermes are the worst carrier company by far, I have so much stuff gone missing that they were supposed to deliver I have lost count.

They get the business because they undercut most of the others.

24th April 2020, 19:38	#1
wullie480 This is my second home 1 Join Date: Dec 2010 Location: Banned Posts: 5,195 Thanks: 528 Thanked 1,022 Times in 786 Posts	Hermes caught out https://twnews.co.uk/uk-news/hermes-...r-times-a-week __________________ [SIGPIC][/SIGPIC]

24th April 2020, 21:58	#2
macafee2 This is my second home Rover 75 Saloon & Tourer Join Date: Sep 2012 Location: Lincoln Posts: 14,926 Thanks: 1,630 Thanked 3,032 Times in 2,181 Posts	worse if true is the statement "......... We have a full-time team checking every parcel to ensure it's delivered or returned to the sender" macafee2

25th April 2020, 07:59	#3
AndyN01 This is my second home Toyota RAV4 Join Date: Jun 2017 Location: Tamworth Posts: 3,074 Thanks: 2,478 Thanked 1,579 Times in 968 Posts	Not in any way diluting the fact that this is utterly pathetic I wonder: (a) how many parcels have to be checked? (b) how many folks there are to check them? (c) how long the time & motion study gives them for that check? (d) what the targets are for the number/rate of checks? (e) is there a bonus scheme/payment for doing more/faster checks? (f) how much these folks are paid? (g) what the staff turnover is like and therefore how much new training is needed? (h) how is the process for each parcel logged and recorded? (i) what/how many management checks are done on the checkers? Andy.

25th April 2020, 09:32	#4
SCP440 I really should get out more....... MG ZT-T 260 Join Date: Feb 2016 Location: Witney Posts: 2,504 Thanks: 6 Thanked 910 Times in 571 Posts	Hermes are the worst carrier company by far, I have so much stuff gone missing that they were supposed to deliver I have lost count. They get the business because they undercut most of the others.