Goodyear tyres and tyre guarantee

[bendrick]

Returning to a topic that has been raised here before.

Knocking any hint of budget tyres into the long grass, two and a half years ago I put two Goodyear Asymmetric Eagle 5 tyres on the front of my 75.

Due to massively reduced mileage due to the pandemic I had done less than 6,000 miles on the new tyres during that time and was rather horrified to see quite significant cracks round the whole diameter of the outside tread of both tyres plus substantial cracking all around the little cut out bits at the extreme edge of the tyre pattern on one of them.

Chuck into the mix that despite having had a 4 wheel alignment done about the time of the tyre change the outside tread is down to 4.6mm and central treads to about 5mm after such a short milage and its fair to say that I'm less than impressed with Goodyear tyres.



For the first time in my motoring life of over 40 years I rang up the tyre company just to express how disgusted I was with the quality of their tyres.

I was passed through to a nice enough chap in their customer service dept who said ' Don't worry sir you've got a 5 year guarantee on our tyres send me some photos' ( Don't know If I have successfully managed to upload the pictures on here sorry)

To be honest I hadn't known that and had only rung up to let the company know what I thought of their product.

But the stinger is as has been discussed on here before any guarantee refund is based on the wear of the tyre which as I have pointed out its not my fault that I'm also not happy with the wear rate of the tyres also which would reflect in any refund offer.

So having sent my photos off to Goodyear I receive a phone call this morning off the same guy telling me that if I wish to return my tyres to them they will assess the tyres and decide whether to give me any money back.

As I pointed out not only would that mean me forking out £160 with no guarantee of anything coming back under guarantee, any potential payment would be based on the poor wear of their tyres anyway.

I took out the Richer sounds 6 year guarantee on my TV and 3 years later when dots started appearing on the screen they came out and replaced the screen. They didn't ask how many hours of watching I'd put in and then offer to fund half the price of repair. They repaired it too as new serviceable condition.

So to say that I think that Goodyear tyres are a load of rubbish can be a given ( I appreciate that others may have a more positive experience) but the tyre guarantee nonsense that their customer service were so proudly and patronisingly initially trumpeting is a joke as well in my view.

Message over.