Bit of travel agent hassle

ceedy · 18th January 2020, 07:32

I bought our flights to the USA in August from a rated online travel agent,and at a reasonable price to include 1 piece of hold luggage each.
Couple of weeks ago I had look at the American airlines web site with my ref number to see the seats etc, and was concerned to see it say we didn't have baggage included
So back to travel agent, who insisted they were right.so phoned AA, to be told nope . So after going back and forth 3 times,in the end I got a conference call with the travel agent and AA. This time it was confirmed that there was no baggage included, despite the travel agent being told twice by AA that it was. So one point to the moany customer

. So AA giving different info from different departments
Now waiting on what they sort out.

FLYING BANANA · 18th January 2020, 08:36

That’s not good Chris. Hope you get sorted ok.

ceedy · 18th January 2020, 08:39

If we had turned up at the airport with hold bags would cost 45 quid per person per trip so potentially £630

mbev51 · 18th January 2020, 10:28

I now book direct with airlines, I find it’s better in the long run. I have found the prices are surprisingly competitive.

ceedy · 18th January 2020, 12:59

And just checked My ATOL cert ................ its worded all wrong

if these are a 4.5 out of 5 star rating , what are the others like

C

jackatesme · 21st January 2020, 14:09

Been to Florida 6 times,my son books flight,villa and car hire separately. Never had a problem,and cheaper.Package deals offer free car,but the insurance can sometimes cost more than the hire price.

18th January 2020, 07:32	#1
ceedy This is my second home All Trophy Blue ,ZT260#50 , ZT CDTI Auto, ZR105+ and 1.8T Firefrost spoiling the Set . Join Date: Nov 2006 Location: Nr Sherborne But in Somerset.. Posts: 6,077 Thanks: 916 Thanked 1,214 Times in 768 Posts	Bit of travel agent hassle I bought our flights to the USA in August from a rated online travel agent,and at a reasonable price to include 1 piece of hold luggage each. Couple of weeks ago I had look at the American airlines web site with my ref number to see the seats etc, and was concerned to see it say we didn't have baggage included So back to travel agent, who insisted they were right.so phoned AA, to be told nope . So after going back and forth 3 times,in the end I got a conference call with the travel agent and AA. This time it was confirmed that there was no baggage included, despite the travel agent being told twice by AA that it was. So one point to the moany customer . So AA giving different info from different departments Now waiting on what they sort out. __________________ The Three Bloo's Wifey's Zr105, MY CDTI & 260 #50 and Number One sons 1.8T in Firefrost When I were a lad Zero to 142 in 10.25 secs at the Pod on my Blown Norton. 210 Kart Champ in 70's Last edited by ceedy; 18th January 2020 at 07:34..

18th January 2020, 08:36	#2
FLYING BANANA Moderator/Club Shop MG ZT 1.8t+. No.3 of 4 in Sunspot Yellow & Ford Fiesta in Black. Join Date: Aug 2010 Location: Rattler Farm Posts: 22,568 Thanks: 9,270 Thanked 15,645 Times in 6,806 Posts	That’s not good Chris. Hope you get sorted ok. __________________ 233,431. That’s our second meet done, no.3 next weekend. onen hag oll

18th January 2020, 08:39	#3
ceedy This is my second home All Trophy Blue ,ZT260#50 , ZT CDTI Auto, ZR105+ and 1.8T Firefrost spoiling the Set . Join Date: Nov 2006 Location: Nr Sherborne But in Somerset.. Posts: 6,077 Thanks: 916 Thanked 1,214 Times in 768 Posts	If we had turned up at the airport with hold bags would cost 45 quid per person per trip so potentially £630 __________________ The Three Bloo's Wifey's Zr105, MY CDTI & 260 #50 and Number One sons 1.8T in Firefrost When I were a lad Zero to 142 in 10.25 secs at the Pod on my Blown Norton. 210 Kart Champ in 70's

18th January 2020, 12:59	#5
ceedy This is my second home All Trophy Blue ,ZT260#50 , ZT CDTI Auto, ZR105+ and 1.8T Firefrost spoiling the Set . Join Date: Nov 2006 Location: Nr Sherborne But in Somerset.. Posts: 6,077 Thanks: 916 Thanked 1,214 Times in 768 Posts	And just checked My ATOL cert ................ its worded all wrong if these are a 4.5 out of 5 star rating , what are the others like C __________________ The Three Bloo's Wifey's Zr105, MY CDTI & 260 #50 and Number One sons 1.8T in Firefrost When I were a lad Zero to 142 in 10.25 secs at the Pod on my Blown Norton. 210 Kart Champ in 70's

21st January 2020, 14:09	#6
jackatesme This is my second home rover 75 saloon.Renault Captur 1.5 diesel. Join Date: Mar 2013 Location: rhymney Posts: 3,661 Thanks: 2,269 Thanked 1,242 Times in 702 Posts	Been to Florida 6 times,my son books flight,villa and car hire separately. Never had a problem,and cheaper.Package deals offer free car,but the insurance can sometimes cost more than the hire price. __________________ - John B signing out Maralyn was born 9th Sept 2004 14.44.48. 103,597 of 112,381 (75s) 3,021 of 4,744 Connie SE 239 of 1.685 Platinum Gold. "Maralyn": Platinum Blonde,Troublesome,Unpredictable.

18th January 2020, 10:28	#4
mbev51 Banned Removed Join Date: Dec 2013 Location: Removed Posts: 1,343 Thanks: 171 Thanked 315 Times in 223 Posts	I now book direct with airlines, I find it’s better in the long run. I have found the prices are surprisingly competitive.