Bit of travel agent hassle

ceedy · 18th January 2020, 07:32

I bought our flights to the USA in August from a rated online travel agent,and at a reasonable price to include 1 piece of hold luggage each.
Couple of weeks ago I had look at the American airlines web site with my ref number to see the seats etc, and was concerned to see it say we didn't have baggage included
So back to travel agent, who insisted they were right.so phoned AA, to be told nope . So after going back and forth 3 times,in the end I got a conference call with the travel agent and AA. This time it was confirmed that there was no baggage included, despite the travel agent being told twice by AA that it was. So one point to the moany customer

. So AA giving different info from different departments
Now waiting on what they sort out.

18th January 2020, 07:32	#1
ceedy This is my second home All Trophy Blue ,ZT260#50 , ZT CDTI Auto, ZR105+ and 1.8T Firefrost spoiling the Set . Join Date: Nov 2006 Location: Nr Sherborne But in Somerset.. Posts: 6,077 Thanks: 916 Thanked 1,214 Times in 768 Posts	Bit of travel agent hassle I bought our flights to the USA in August from a rated online travel agent,and at a reasonable price to include 1 piece of hold luggage each. Couple of weeks ago I had look at the American airlines web site with my ref number to see the seats etc, and was concerned to see it say we didn't have baggage included So back to travel agent, who insisted they were right.so phoned AA, to be told nope . So after going back and forth 3 times,in the end I got a conference call with the travel agent and AA. This time it was confirmed that there was no baggage included, despite the travel agent being told twice by AA that it was. So one point to the moany customer . So AA giving different info from different departments Now waiting on what they sort out. __________________ The Three Bloo's Wifey's Zr105, MY CDTI & 260 #50 and Number One sons 1.8T in Firefrost When I were a lad Zero to 142 in 10.25 secs at the Pod on my Blown Norton. 210 Kart Champ in 70's Last edited by ceedy; 18th January 2020 at 07:34..