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6th April 2022, 13:18 | #11 | |
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I am confused why you asked BT the question even if they are your broadband aupplier as they are not a software house. Why just not ask Norton? In fact their website will tell you the minimum operating system, how much RAM, amount of disc space etc. In fact why did you ask the question, if you knew the answer?? |
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6th April 2022, 13:36 | #12 | |
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That is how I knew I did not know windows 10 or 11. This second phone call was not me asking if it needed 10 or 11 but them telling me what "I needed" macafee2 |
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6th April 2022, 13:47 | #13 |
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Are you aware that although Norton (BT Protect) will load on Windows 8/8.1 not all features will be supported. This means that depending on your issues, the agent may have given you the correct info i.e. he may not have been 'lying'.
What exactly were you asking the BT agent?
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6th April 2022, 15:00 | #14 | |
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6th April 2022, 15:11 | #15 | |
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I do not know how you know that you were lied to. You were given information that was incorrect but that is not the same thing as lying. His script could have said that you needed Windows 10 for a fully operational system. He would not necessarily know that Windows 8 would load but not have all the features and Windows 7 would load but with even fewer features. |
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6th April 2022, 16:55 | #16 |
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you raise an interesting point, what is the difference between being wrong and lying. I guess intent. As I was not told the truth, I have labelled it a lie.
I emailed someone a week or two ago saying xyz, they replied saying I'd said abc, my interpretation is they have lied, made a false claim. We can debate this but in a court of law, if they tell the judge macafee2 said this and I show the email proofing I said something different, would the judge take it that they were lying or they were wrong, made a mistake? whichever, lie or mistake I was told something that was not correct and BT have been given the chance to retrain their staff. macafee2 |
6th April 2022, 17:53 | #17 | |
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The information was readily available and the customer support person could have been helping someone else. |
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6th April 2022, 18:00 | #18 | |
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6th April 2022, 20:21 | #19 | |
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Over the top:- You said that that you were deliberatly given incorrect infomation by BT without any evidence - ie the guy lied to you. You Emailed The CEO. Do you not think that the CEO of a FTSE 100 company can better spend his time making strategic decisions affecting 10,000s of people rather than sorting out someone's software query? The software/hardware requirements for Norton can be found readily on the web. This is first time you have mentioned problems loading the software. Where did that come from? That is it for me. Over and out. Last edited by another_clean_sheet; 6th April 2022 at 20:25.. |
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6th April 2022, 21:18 | #20 | |
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You say "The software/hardware requirements for Norton can be found readily on the web." delete delete delete so as not to get out of hand ........the software/hardware requirements were not the issue, loading was the issue. My tolerance for what I think is poor customer service is very low. macafee2 |
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