Lancaster Insurance

Pumpwater · 25th July 2019, 12:34

I sold my TF at the weekend & cancelled the insurance today.

I have been on cover for 89 days so I expected a refund, but a large part of the premium was an non refundable arrangement fee, & Lancaster charge £50 for cancelling, so no refund at all.

I wish I hadn't bothered phoning, I was stuck in a queue for 20 minutes, complete waste of time!

CCFMJL · 25th July 2019, 13:13

Like many they are a rip off, you end up paying for a full yr with all their fees.

wraymond · 25th July 2019, 14:55

I had another car insured with Lancaster, up for renewal this month. The premium was remarkably competitive but the 'Arrangement Fee' -read Commission - amounted to 40% of it! When I phoned to complain, I mean enquire if it was correct, a two minute hold produced a fee reduction of 30%. I've saved the extension number for next year. I doubt a comparison site would have been better.

MSS · 25th July 2019, 16:02

The charges are one of the things to check when taking out insurance - they vary widely between companies. Unsurprisingly, the cheaper insurance policies have higher charges for changes, cancellation etc.

Allowing a car to remain insured in your own name after it has been sold is not a good idea - by doing so you would be declaring an ongoing interest in the car. The insurance should be cancelled even if there is no refund or perhaps a cancellation fee that means the insured ends up paying extra on top of the original premium, which theoretically could happen with some insurance contracts.

bl52krz · 25th July 2019, 16:44

For insurance read.......robbery without the violence.

macafee2 · 25th July 2019, 18:35

well things could have been a lot worse, the new owner could have used the car but not insured it and had an accident and guess who's insurance they would have claimed off of.

Harsh not to get any refund

macafee2

25th July 2019, 12:34	#1
Pumpwater Loves to post Rover 75 CDTi Firefrost Red Join Date: Apr 2008 Location: Durham Posts: 470 Thanks: 96 Thanked 55 Times in 38 Posts	Lancaster Insurance I sold my TF at the weekend & cancelled the insurance today. I have been on cover for 89 days so I expected a refund, but a large part of the premium was an non refundable arrangement fee, & Lancaster charge £50 for cancelling, so no refund at all. I wish I hadn't bothered phoning, I was stuck in a queue for 20 minutes, complete waste of time! __________________ Eat drink and be merry, for tomorrow they may make it illegal.

25th July 2019, 14:55	#3
wraymond This is my second home 75 Auto 2.5 SE Join Date: Feb 2010 Location: Westcliff on Sea Posts: 5,193 Thanks: 423 Thanked 1,680 Times in 1,014 Posts	I had another car insured with Lancaster, up for renewal this month. The premium was remarkably competitive but the 'Arrangement Fee' -read Commission - amounted to 40% of it! When I phoned to complain, I mean enquire if it was correct, a two minute hold produced a fee reduction of 30%. I've saved the extension number for next year. I doubt a comparison site would have been better. __________________ member no. 235

25th July 2019, 16:44	#5
bl52krz This is my second home Rover 75 cdt club + Rover 2.5 KV6 Conni SE Join Date: May 2008 Location: Birmingham Posts: 11,393 Thanks: 6,587 Thanked 2,262 Times in 1,729 Posts	For insurance read.......robbery without the violence. __________________ Great Barr, Birmingham.

25th July 2019, 13:13	#2
CCFMJL Regular poster MGF Join Date: May 2019 Location: Glasgow Posts: 63 Thanks: 0 Thanked 25 Times in 4 Posts	Like many they are a rip off, you end up paying for a full yr with all their fees.

25th July 2019, 16:02	#4
MSS This is my second home Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007 Location: Suffolk Posts: 7,085 Thanks: 283 Thanked 624 Times in 440 Posts	The charges are one of the things to check when taking out insurance - they vary widely between companies. Unsurprisingly, the cheaper insurance policies have higher charges for changes, cancellation etc. Allowing a car to remain insured in your own name after it has been sold is not a good idea - by doing so you would be declaring an ongoing interest in the car. The insurance should be cancelled even if there is no refund or perhaps a cancellation fee that means the insured ends up paying extra on top of the original premium, which theoretically could happen with some insurance contracts.

25th July 2019, 18:35	#6
macafee2 This is my second home Rover 75 Saloon & Tourer Join Date: Sep 2012 Location: Lincoln Posts: 14,928 Thanks: 1,630 Thanked 3,032 Times in 2,181 Posts	well things could have been a lot worse, the new owner could have used the car but not insured it and had an accident and guess who's insurance they would have claimed off of. Harsh not to get any refund macafee2