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Old 10th August 2022, 09:47   #21
MSS
This is my second home
 
Rover 75 CDT, Jaguar XF-S 3.0 V6, V'xhall Omega 2.5 V6 Auto Estate, Twintop 1.8 VVT and Corsa 1.2

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Originally Posted by sworks View Post
Wether garages in the trade get ‘trade’ discount rather than members is irrelevant, this is how the supply chain works. A garage will buy more than an enthusiastic owner. I don’t think any members can complain about DMGRS prices.....

I know that's how it normally works, but DMGRS is special as is the club membership. But I guess the garages do not get a sweet included with every order.

In any case, members can complain about anything and everything!
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Old 11th August 2022, 09:37   #22
postbasher
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No but I would expect the parts to be listed on the receipt I was given. Their receipt may show the discount they are given and if the customer see the receipt they may want that discount.

Do you have a concern you are being charged for parts that have not been fitted?

macafee2
Am looking for a garage i i can trust...based on the small things and not necessarily the way they come across in conversation....frankly i dont 'trust' any garage right now...not even to change the oil and filter....trust is earned.
It wasnt always this way with me but have been too trusting i think at times and now just wanna see if i can get the balance right.
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Old 11th August 2022, 14:46   #23
Andy_with_a_screwdriver
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Originally Posted by postbasher View Post
Am looking for a garage i i can trust...based on the small things and not necessarily the way they come across in conversation....frankly i dont 'trust' any garage right now...not even to change the oil and filter....trust is earned.
It wasnt always this way with me but have been too trusting i think at times and now just wanna see if i can get the balance right.
Let me know when you find one!

Though to be honest I've had good service from Peverell Garage over the years for MOTs, air con and other stuff.
I've been doing electrical maintenance work for them recently so I've got a vested interest....
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Old 11th August 2022, 15:42   #24
MSS
This is my second home
 
Rover 75 CDT, Jaguar XF-S 3.0 V6, V'xhall Omega 2.5 V6 Auto Estate, Twintop 1.8 VVT and Corsa 1.2

Join Date: Dec 2007
Location: Suffolk
Posts: 6,790
Thanks: 255
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Originally Posted by postbasher View Post
Am looking for a garage i i can trust...based on the small things and not necessarily the way they come across in conversation....frankly i dont 'trust' any garage right now...not even to change the oil and filter....trust is earned.
It wasnt always this way with me but have been too trusting i think at times and now just wanna see if i can get the balance right.

I hope you will not mind me saying so, but your post highlights the problem. We as consumers also have to make the effort to build mutual trust and respect with our chosen garage.

I have been using my local independent for around 25 years and have never had any cause to complain or be concerned. I don't even ask them for an estimate and usually just drop the car with a list of items the last of which is always 'anything else that you feel should be done'. They have always carried out work to my satisfaction and I have always treated them with respect. They know for example that I would never blame them if a rusty bolt on my 23 year old Omega was to snap. A lot of people would.

I have the same relationship with the local lawn machinery shop that I have now used for nearly 25 years.

Being owners of a Jaguar XF as of Appril 2021, I wanted to choose a Jaguar specialist to look after the car. So I made the effort to phone a well known Jag specialist some 25 miles away and ask if I could pop over for a general chat one day. The response was that they were fully booked but would make the tme for a chat. Myself and the wife - whose car it is - went over this Tuesday and following the chat booked up a stack of mid-life maintenance items.

I never seem to have problems with poor service!
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