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25th May 2021, 07:39 | #1 |
This is my second home
MG ZS EV Join Date: Oct 2015
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Virgin media broadband
Does anyone else on this forum get their broadband from Virgin Media? If so are you having slow broadband speeds?
Since the beginning of this month our broadband has been throttled back by 50% I taker a speed test every day to save & it's 50mbps or thereabouts, I pay for 100mbps. Our daughter is working from home and is on those video conference call a lot of the day & the speed falls to a crawl I made out a online complaint form & they have to reply you within 28 days, I'm still waiting. I ring them every single day top rattle their cage, I'm not rude to the call centre people but they're not fobbing me off with the system is overloaded because people are working from home & it cant cope, I tell them That's your problem not mine, I'm paying for 100mbps & I want 100mbps, the broadband went up in price recently to rub salt in the wound too , I told him you have adverts all over the internet stating 100mbps speed, that's false advertising. What use is a super hub router if they're going to throttle the broadband speed by 50%. My brother who lives 500 yards away has the same problem.
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25th May 2021, 07:59 | #2 |
This is my second home
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Same here Ian,and same excuses,our also keep crashing out as well,I have told them when my contract run out in July they will be getting a months notice.
They are not interested,I shall go back to SKY
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25th May 2021, 09:03 | #3 |
Vis Whiz
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Just checked mine with speedtest.net and it returned 111.89mbps. Considering I pay for 100 I cannot complain. This is off the Manchester server
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25th May 2021, 09:43 | #4 | |
This is my second home
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Quote:
That's what our broadband speed has always been up until the beginning of this month off the same server.
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25th May 2021, 10:39 | #5 |
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I had the 100Mb option last year and with working from home decided to purchase the 350Mb, as I was only getting about 40-50Mb on the 100Mb plan.
On the the 350Mb plan I am getting at last test less than 100Mb. I complaint and they never meet their response time to mty complaint - they said they had trie to contact me and never got through - and each time I complain they tell me to contact their tech support by phone who never answer. I have just given up but I am going to claim my upgrade back whern I get back the will. I'd tell them to go to you know where if it wasnt for the missus watching some of their more obscure channels. Stubs |
25th May 2021, 11:08 | #6 |
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No problem in our area. I've been with Virgin (and their predecessors) since the mid '90s and have rarely had any issues.
Had some slow done a year or so back and called their help line insisting they send an engineer out. He identified an issue with the cabling entering our property, replaced it, and all has been well ever since. I'm currently paying for 350 mbs and consistently get in excess of 380. Maybe it's a regional thing Cliff
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