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4th February 2019, 08:58 | #1 |
Posted a thing or two
Wedgewood Connie SE / Black Club SE Join Date: Jan 2014
Location: Ballymoney
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Anybody bought from MG Rover Genuine before?
I bought this item from MG Rover Genuine last spring, and it failed after about 9 months - took a bit of searching to find what the source of the rattling/clattering was, as with this part being recently replaced the first thought was ball joints, other mounts etc. I can't find anything on their site about warranty returns other than "contact us", and I'd really like to get it sorted out ASAP. I did contact them through their website over a week ago but still haven't had a reply. Due to an ongoing chest infection, I haven't actually been capable of speaking on the phone for a couple of weeks so haven't been able to ring them, but hopefully that's finally starting to clear up and I hope to talk to someone later today or tomorrow. Am I correct in thinking that the part should be warranted for 12 months?
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4th February 2019, 10:16 | #3 |
Posted a thing or two
Wedgewood Connie SE / Black Club SE Join Date: Jan 2014
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Cheers, I'll follow that up as soon as I can talk above a whisper. At the moment I sound like one of the oul' ones in the movie Cocoon right before they checked out, so there's not much point in lifting the phone!
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My blood brother is an immigrant A beautiful immigrant My blood brother's Freddie Mercury A Nigerian mother of three |
4th February 2019, 11:07 | #4 |
Why? ...
MG ZT+ Cdti Auto saloon. Join Date: Jul 2014
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I have dealt with Endon services a few times and found them to be very helpful, Mike Aldridge is the bloke there and I'm sure they will put things right for you.
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4th February 2019, 13:12 | #5 |
Posted a thing or two
Wedgewood Connie SE / Black Club SE Join Date: Jan 2014
Location: Ballymoney
Posts: 1,459
Thanks: 542
Thanked 583 Times in 365 Posts
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Just off the phone (voice came back!) and I've had to order the replacement part before I can return the faulty one, which they then send on to their supplier to check before issuing a refund under warranty. Hopefully it'll be here before the end of the week and there won't be any messing around from their supplier. It was someone called Mike I was speaking to, so presumably that's the same guy.
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My blood brother is an immigrant A beautiful immigrant My blood brother's Freddie Mercury A Nigerian mother of three |
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