Ecp rant

matchless · 13th January 2019, 11:27

Well,
ordered a new air filter for my Mazda, picked it up yesterday, and today tried to fit it....its the wrong one.
Lucky for me, I deliberately ordered from a branch that is open on a Sunday, its not local, but it gives me the option to exchange over the weekend.
Went back today, none of the correct one in stock, but can get it for Tuesday, which I declined as I wont get to the branch before it shuts during the week.
I asked how can his data base know a) its the wrong one, b) what is the right one and c) how is it different to the online data base?
His answer said it all...the online one isnt that accurate!.
Did explain the two people getting refunds/exchanges yesterday whilst I was there.
This may have been said on the forum before, so sorry if this is going over old ground, but if they get a filter that wrong,what chance do they have for major parts?

13th January 2019, 11:27	#1
matchless Gets stuck in Mazda cx7/1979 T140e Join Date: Jul 2010 Location: Kent Posts: 524 Thanks: 103 Thanked 50 Times in 34 Posts	Ecp rant Well, ordered a new air filter for my Mazda, picked it up yesterday, and today tried to fit it....its the wrong one. Lucky for me, I deliberately ordered from a branch that is open on a Sunday, its not local, but it gives me the option to exchange over the weekend. Went back today, none of the correct one in stock, but can get it for Tuesday, which I declined as I wont get to the branch before it shuts during the week. I asked how can his data base know a) its the wrong one, b) what is the right one and c) how is it different to the online data base? His answer said it all...the online one isnt that accurate!. Did explain the two people getting refunds/exchanges yesterday whilst I was there. This may have been said on the forum before, so sorry if this is going over old ground, but if they get a filter that wrong,what chance do they have for major parts?