Waiting for months on my Navall order. What to do?

Supervinnie40 · 6th March 2018, 07:48

Hi everybody,

(sorry if this in the wrong section Admins. I couldn't really find a proper section in the forum for posts like this. Feel free to move to the correct section.)

I have been trying to get the story below sorted with Sean (Radioguy) several times. But its getting nowhere. I'm posting this topic in here partly to ask for your advice on how to handle the matter, and also as a bit of consumer advice. I'm not saying Sean will treat all his customers this way (he does have a good reputation), but I'm sure you will agree that the story below is not the recipe for a happy customer.

It all started in september 2017, when I got an e-mail from Sean's webshop regarding the sale of used Navall units. One of them was a Navall Eclipse. After some e-mails, Sean confirmed he could get the full set of accessories. We also agreed on a price for the unit and all the accessories (dashcam, DVR, DAB+, DVB-T etc.etc.). So I transferred the 336.68 GBP to one "Tony Fry". Sean did tell me he had to order several of the parts from China and asked me if I was fine on waiting for them. I agreed that this was not a problem. The money was transffered 22-9-2017 via Paypal. Due to the amount of fees, Sean did ask me to pay as "Family and friends".

On 5-10 I asked if he had a clue on the shipping date. I wasn't in a rush, but I was being curious. I got the reply that the Chinese where not very quick and where having a holiday.

11-10 I asked if there was an update. Sean told me he had everything except the DVB. He asked me if I wanted it to be shipped to me with the remaining item on backorder.

On 25-11 I got the Navall unit, but it was missing a lot! No iGo SD card and several accessories missing. Almost everything was marked as "on backorder". The DVB-T, DAB+ where missing.
All I got was the unit, Bluetooth OBD2, a loom and the driving camera.

On 19-12 I asked for another update as I hadn't gotten any reply or update. The reply on 20-12 was that the bomb threat with DHL on 3-12 had caused a large shipment going missing. When the goods where found, they where sent with UPS to the new guy "Rob". But UPS lost it (??).

On 9-2 I asked for another update as there had been no word from Sean whatsoever about the situation. I felt 1.5 month should've been enough to get something sorted! The reply I got on 10-2 said Sean was still having trouble getting everything organized and if I could wait a little longer.
I did reply that things are getting a bit ridiculous. I have been waiting for months, and I have been very patient regarding the matter.

Today it is 5 months and 12 days since I paid for the order. So almost 6 months.
I totally understand that it sucks when the shipping company xxxxx up, and I am aware that they do this frequently. But it has taken many months to even get my order on its way to me (even though Sean told me he had everything apart from the DVB on 11-10). And after things gone missing, it is taking several months to get things sorted again. The SD card with iGo should only take a few minutes to sort. It should be a matter of copying the files onto an SD card and putting it into a bubble enveloppe.
The DVB and DAB+ might require more time to get sorted, but it is getting close to 3 months since it had to be sorted.

Obviously I'm getting a bit annoyed by the situation. And I have shown a lot of patience towards Sean. And I realize that things can go wrong sometimes. But waiting for 6 months for 3 small items is getting a bit ridiculous. And I'm not a very happy customer at this point.
I have tried to get this order finalized via e-mail several times. And have asked Sean on updates regarding the matter several times. In my last few e-mails I gently tried to express that this is getting a bit ridiculous. And I have been waiting with installing the unit because I don't like to take my dashboard apart several times. I'd prefer to do all the work in 1 go. So I have a Navall Eclipse in the closet, unused, that hasn't been installed in 6 months.

Some of my questions to you lot is:
1. Am I really being impatient? I don't feel I am.
2. Would you wait, or would you cancel the whole thing?
3. Do you feel there is anything I can do, apart from trying to remain patient.

Simondi · 6th March 2018, 07:56

Personally i would be looking for a full refund. You have beehn far more patient than i would have been

Supervinnie40 · 6th March 2018, 11:05

I have thought about this, but that would mean having to sent the set back somewhere. Which will be costly to ship. There is also the risk that I won't get any money back, and Paypal won't back me up because I paid as Family and Friends.

Arctic · 6th March 2018, 11:19

Quote:

Originally Posted by Supervinnie40

I have thought about this, but that would mean having to sent the set back somewhere. Which will be costly to ship. There is also the risk that I won't get any money back, and Paypal won't back me up because I paid as Family and Friends.

Hi Vinnie.
Send them back to Tony Fry, or at least contact him for a full refund.

If you have not read these threads yet I think you may need to, and you may well get some answers you are not alone on this.

https://www.the75andztclub.co.uk/for...ight=Radio+guy

Still open at the moment

https://the75andztclub.co.uk/forum/s...d.php?t=277216

Supervinnie40 · 6th March 2018, 11:34

Ooh my... I hadn't expected that....
I haven't been very active on the forum lately, only checking in every now and then when I had a few minutes spare time. But I wasn't aware that things have turned into this.

Ravinder · 6th March 2018, 13:13

Another a usually, unfortunately...I hope you get this sorted sooner rather then later.

No business should ever be asking customers to pay by family and friends...

coolcat · 6th March 2018, 13:57

Hi Vinnie,

I have forwarded this onto Sean and I do hope he gets in contact with you soon to resolve this.

Supervinnie40 · 6th March 2018, 15:11

Thanks Jeff. I kinda stopped sending Sean e-mails as they haven't really lead to any true solutions. Sean has sent me an e-mail to discuss the matter again.

Without being anrgy or dissapointed, I am curious what is going on. I know things can take a little longer with Sean sometimes. But I am not used to the stuff I am reading on the forum. Slightly makes my worry that there could be something wrong with him. Maybe health problems?

Heddy · 6th March 2018, 17:36

It does pay to read the boards Vinnie. Hope you have a satisfactory result.

gazcaz · 6th March 2018, 17:47

I know he has stock so very strange ?

6th March 2018, 07:48	#1
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	Waiting for months on my Navall order. What to do? Hi everybody, (sorry if this in the wrong section Admins. I couldn't really find a proper section in the forum for posts like this. Feel free to move to the correct section.) I have been trying to get the story below sorted with Sean (Radioguy) several times. But its getting nowhere. I'm posting this topic in here partly to ask for your advice on how to handle the matter, and also as a bit of consumer advice. I'm not saying Sean will treat all his customers this way (he does have a good reputation), but I'm sure you will agree that the story below is not the recipe for a happy customer. It all started in september 2017, when I got an e-mail from Sean's webshop regarding the sale of used Navall units. One of them was a Navall Eclipse. After some e-mails, Sean confirmed he could get the full set of accessories. We also agreed on a price for the unit and all the accessories (dashcam, DVR, DAB+, DVB-T etc.etc.). So I transferred the 336.68 GBP to one "Tony Fry". Sean did tell me he had to order several of the parts from China and asked me if I was fine on waiting for them. I agreed that this was not a problem. The money was transffered 22-9-2017 via Paypal. Due to the amount of fees, Sean did ask me to pay as "Family and friends". On 5-10 I asked if he had a clue on the shipping date. I wasn't in a rush, but I was being curious. I got the reply that the Chinese where not very quick and where having a holiday. 11-10 I asked if there was an update. Sean told me he had everything except the DVB. He asked me if I wanted it to be shipped to me with the remaining item on backorder. On 25-11 I got the Navall unit, but it was missing a lot! No iGo SD card and several accessories missing. Almost everything was marked as "on backorder". The DVB-T, DAB+ where missing. All I got was the unit, Bluetooth OBD2, a loom and the driving camera. On 19-12 I asked for another update as I hadn't gotten any reply or update. The reply on 20-12 was that the bomb threat with DHL on 3-12 had caused a large shipment going missing. When the goods where found, they where sent with UPS to the new guy "Rob". But UPS lost it (??). On 9-2 I asked for another update as there had been no word from Sean whatsoever about the situation. I felt 1.5 month should've been enough to get something sorted! The reply I got on 10-2 said Sean was still having trouble getting everything organized and if I could wait a little longer. I did reply that things are getting a bit ridiculous. I have been waiting for months, and I have been very patient regarding the matter. Today it is 5 months and 12 days since I paid for the order. So almost 6 months. I totally understand that it sucks when the shipping company xxxxx up, and I am aware that they do this frequently. But it has taken many months to even get my order on its way to me (even though Sean told me he had everything apart from the DVB on 11-10). And after things gone missing, it is taking several months to get things sorted again. The SD card with iGo should only take a few minutes to sort. It should be a matter of copying the files onto an SD card and putting it into a bubble enveloppe. The DVB and DAB+ might require more time to get sorted, but it is getting close to 3 months since it had to be sorted. Obviously I'm getting a bit annoyed by the situation. And I have shown a lot of patience towards Sean. And I realize that things can go wrong sometimes. But waiting for 6 months for 3 small items is getting a bit ridiculous. And I'm not a very happy customer at this point. I have tried to get this order finalized via e-mail several times. And have asked Sean on updates regarding the matter several times. In my last few e-mails I gently tried to express that this is getting a bit ridiculous. And I have been waiting with installing the unit because I don't like to take my dashboard apart several times. I'd prefer to do all the work in 1 go. So I have a Navall Eclipse in the closet, unused, that hasn't been installed in 6 months. Some of my questions to you lot is: 1. Am I really being impatient? I don't feel I am. 2. Would you wait, or would you cancel the whole thing? 3. Do you feel there is anything I can do, apart from trying to remain patient. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000. Last edited by Simondi; 6th March 2018 at 07:54..

6th March 2018, 07:56	#2
Simondi Regional Secretary MGTF, MG ZS EV Exclusive Join Date: Sep 2007 Location: Kilwinning Posts: 14,046 Thanks: 1,460 Thanked 3,563 Times in 1,857 Posts	Personally i would be looking for a full refund. You have beehn far more patient than i would have been __________________ Simondi FAQ How do you do that? Club Flyers Looking for a car seen in a film or on TV? Fancy a change in colour or wheels - paint configurator OBD - Trip Meter Ultimate Buyers Guide Post YouTube videos

6th March 2018, 11:05	#3
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	I have thought about this, but that would mean having to sent the set back somewhere. Which will be costly to ship. There is also the risk that I won't get any money back, and Paypal won't back me up because I paid as Family and Friends. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

6th March 2018, 11:34	#5
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	Ooh my... I hadn't expected that.... I haven't been very active on the forum lately, only checking in every now and then when I had a few minutes spare time. But I wasn't aware that things have turned into this. __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

6th March 2018, 13:13	#6
Ravinder This is my second home Rover 75 saloon x2, Rover 75 Tourer x2, Rover 220 Coupe Turbo Join Date: Aug 2010 Location: Kirkcaldy, Fife Posts: 9,036 Thanks: 2,278 Thanked 2,852 Times in 1,718 Posts	Another a usually, unfortunately...I hope you get this sorted sooner rather then later. No business should ever be asking customers to pay by family and friends... __________________ Wanted - Indian bride. Cash waiting. (All sorted - bargain) First name and forum name: Ravinder Rover 75 2.0 CDT Connoisseur SE 116 (160 remap) Royal Blue (JFM) This vehicle was the 50,481st 75 to run off the production line, out of 112,381 This vehicle was the 2,238th 75 CDT Connoisseur SE to be made out of 3,775 This vehicle was the 5,002nd 75 in Royal Blue (code: JFM) to be made out of 14,420 Royal Blue 75s

6th March 2018, 13:57	#7
coolcat This is my second home Audi Q3 TDI S-Line Quattro Join Date: Jul 2007 Location: Clacton On Sea/On the boat somewhere Posts: 51,133 Thanks: 9,890 Thanked 12,235 Times in 8,232 Posts	Hi Vinnie, I have forwarded this onto Sean and I do hope he gets in contact with you soon to resolve this. __________________ Jeff.

6th March 2018, 15:11	#8
Supervinnie40 I really should get out more....... Rover 75 1.8 Club Join Date: Dec 2013 Location: Tilburg (Netherland) Posts: 2,612 Thanks: 572 Thanked 336 Times in 247 Posts	Thanks Jeff. I kinda stopped sending Sean e-mails as they haven't really lead to any true solutions. Sean has sent me an e-mail to discuss the matter again. Without being anrgy or dissapointed, I am curious what is going on. I know things can take a little longer with Sean sometimes. But I am not used to the stuff I am reading on the forum. Slightly makes my worry that there could be something wrong with him. Maybe health problems? __________________ Proud owner of the Dutch "Golden 75". A much loved Gold White Metallic Rover 75 1.8 na from 2000.

6th March 2018, 17:36	#9
Heddy This is my second home None Join Date: Feb 2013 Location: None Posts: 5,556 Thanks: 465 Thanked 1,161 Times in 924 Posts	It does pay to read the boards Vinnie. Hope you have a satisfactory result.

6th March 2018, 17:47	#10
gazcaz I really should get out more....... MG ZT Join Date: Nov 2014 Location: Worthing Posts: 2,744 Thanks: 3,944 Thanked 576 Times in 471 Posts	I know he has stock so very strange ? __________________ [SIGPIC][/SIGPIC] MG ZT 2.5 V6 234th of 2,834 Trophy Blue ZT 190 + Saloons Produced 14th of 27 MG ZTs Produced on 27-09-2001