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19th January 2018, 18:37 | #141 | ||
This is my second home
1979 Capri 1.6L, 1982 Capri 1.6L, 2016 Dacia Stepway Join Date: Jun 2009
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Us retail managers are also customers, we too are real people who also experience the same problems as you customers do (I know its hard to believe sometimes, but we do). Joking aside, I have used the 6 year warranty right on two occasions, once on a electric cooker which was 10 months out of warranty, and once on a flat screen TV which was 23 months out of warranty. I received a full refund on both claims, both settled in less than 14 days. Ref: Radioguy, Faulty goods, or goods not received. I would advise members to contact their bank, credit/debit card provider. Your bank and card provider will offer different schemes where Chargebacks and claiming under section 75 have different guidelines, so its always best to make contact with them and ask first. Its all very straight forward, can be time consuming, but it will be worth it in the end. There we go, I've kept it nice and short for everyone, plus it doesn't have to be complicated as some like to make out. |
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19th January 2018, 18:55 | #142 | |
This is my second home
MG ZT CDTi Join Date: Jan 2014
Location: carrick
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would it be reasonable to expect a £150 celcus 42 inch TV to last as long as a £1500 Sony 42 inch one? In saying that, a TV is a TV and should be expected to last for said reasonable amount of time. Thing is taking a retailer to court to be compensated for the time not received on a £150 TV would not be worth it (although if you win, you would receive costs paid) for both parties. However it is more likely to go in your favour with a 1500 one. That is your right as I was taught by my employer (who of course may have been biased) . but you will only have the right to claim for the remainder of this reasonably expected time period. I know it changed due to the EU directive (not a law) , around 2010-2012 time, regarding consumer rights and warranties. I cannot find anything in the sale of goods online about the 6 year 'warranty'. (from a reliable source - it is all tabloid sites - with the daily mail one rather funny in its misleading headlines). Sent from my SM-A310F using Tapatalk
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It is not gloss primer .............. it is duct tape silver! |
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19th January 2018, 18:58 | #143 |
Loves to post
MG ZTT 135+ diesel, MGZS 180 saloon MK2 Join Date: Mar 2016
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Re all posts
This really has been a very good thread and all posts are positive and to a wide varied point, sadly the point is he’s not that fussed as we are yet to see a positive reply from the man, who’s sitting at home feet up with everybody’s money, possibly on a large malt whiskey as well.
Ps can anyone send me a tenner and I’ll see you right in April |
19th January 2018, 19:25 | #144 | |
This is my second home
MG ZT-T 190 Join Date: Jun 2009
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19th January 2018, 19:30 | #145 | |
This is my second home
MG ZT CDTi Join Date: Jan 2014
Location: carrick
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You were lucky to get full refunds for both of those items, you are not entitled to that here. Only entitled to claim for a partial refund for the remainder of the expected reasonable life if proven to be a manufacturing defect. But it is not worth the negative publicity to a retailer (or etailer ) or cost to fight it though.
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It is not gloss primer .............. it is duct tape silver! |
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19th January 2018, 20:55 | #146 | ||
This is my second home
1979 Capri 1.6L, 1982 Capri 1.6L, 2016 Dacia Stepway Join Date: Jun 2009
Location: Dorset
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Both times we used the retailers appointed engineer, and both times the faults were diagnosed on the spot at our home. The electric cooker suffered a blown element which further damaged other internal components, I already knew this as I could see parts of the swollen blown split element poking through the rear of the cooker. The TV suffered a failed backlight inverter board, which is meant to be a common fault with modern flat screen TV's (the TV had no picture, but had sound). Once the retailer received the engineers report and a decision was made, we were then offered a replacement or refund. We were never offered a repair, the cooker was diagnosed as dangerous by the engineer, and the TV was uneconomical to repair. I hope that helps. Quote:
I've only made reference to the 6 year rule regarding member SCP440 TV problem, not about car stereo's. Read Post~132 Thanks. |
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19th January 2018, 21:10 | #147 |
This is my second home
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The simple fact is that our electronics industry and the Radio & TV manufacturers would never in the world trade like the Chinese. We gave technical training to engineers, had a proper spares network, service manuals and a guarantee of parts for 7 years plus. Even the Japs had to reorganise how they traded to get into the British market.
All we want now is cheap cheap cheap, so you get what you pay for. in 1967 a Bush CTV25 colour set was the same price as a Mini 850, so who would pay £14000 on a telly now? I'm happy to post up all my certificates and company training info.
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Cheers from Trevor MM0KJJ |
19th January 2018, 22:16 | #148 |
Gets stuck in
Rover 75 Tourer & Arden Green Project Join Date: Jul 2012
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148 posts 1 reply from Sean that appears to be lies and and a few from Reebs not to write him off yet. Please keep on topic as my posts are being deleted on other treads. Reebs please moderate and rstore our faith in trusted trader.
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19th January 2018, 22:19 | #149 | |
Posted a thing or two
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Nige Last edited by Ennine; 19th January 2018 at 22:22.. |
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19th January 2018, 22:24 | #150 |
Gets stuck in
Rover 75 Tourer & Arden Green Project Join Date: Jul 2012
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Nige you are an enthusiast, no apology needed. Just answers and comunication, silence is ominous. Moderators should moderate but deleting valid point on other thread is heavy censorship and pro trader while kicking members out of pocket in the teeth. If I am out of order please answer questions and I will wind my neck in.
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