Mobile phone question

uk_dave&gill · 4th April 2012, 18:30

My contract (24 months) with T-Mobile has just run out. I now have an option to change my plan, upgrade my phone on the same plan, or just to leave things as they are with a discount on my monthly payments

Thing is, I quite fancy a change from my HTC HD2 to a Samsung Galaxy S2 (which is the same as Gill has). Now if I do this via the upgrade offers that T-Mobile are offering, it'll cost me £189 for the phone and then monthly payments as now. However, if I start a new contract with T-Mobile, I can get the same monthly deal with a free phone!

If I did this, and ended the current contract, could I then get them to swap the number over, as I'd quite like to keep the one I have, or would they be likely to say no as the offer I have seen is a "new customer contract" (NB, it doesn't say this anywhere, but it's what I am guessing!) I would ask them, but they are a bit blood-from-a-stone by email, and I don't want to phone them as it always takes forever to get a straight answer!

(It would be easier if someone else did a good deal on the Samsung, as I would just change providers!)

Jakg · 4th April 2012, 18:33

You can't port your number to the same network - you need to move it to another network then back in.

Retentions may well be able to match or better the deal you've already seen.

ZedTeeTee · 4th April 2012, 18:35

At the end of your current contract, ring up - you really need to speak to a real person - ask to be put through to cancellations and once you get there, explain what you want. Always works for me - they tend to give you the same deal as a new customer then.

uk_dave&gill · 4th April 2012, 18:42

Thanks both

Been trying to do this by email, but come up against a brick wall. Looks like I'll have to phone someone....

MN190 · 4th April 2012, 19:04

Quote:

Originally Posted by uk_dave&gill

Thanks both

Been trying to do this by email, but come up against a brick wall. Looks like I'll have to phone someone....

If you don't get anywhere you could port to a payg on a different network. Then take the deal you want and port back.

uk_dave&gill · 5th April 2012, 14:03

Quote:

Originally Posted by MN190

If you don't get anywhere you could port to a payg on a different network. Then take the deal you want and port back.

So I could get a cheap PAYG, end the current T-mobile contract, port the number to the PAYG, start a new T-mobile contract, then port the number to that?

jonno12 · 5th April 2012, 16:26

Quote:

Originally Posted by uk_dave&gill

My contract (24 months) with T-Mobile has just run out. I now have an option to change my plan, upgrade my phone on the same plan, or just to leave things as they are with a discount on my monthly payments

Thing is, I quite fancy a change from my HTC HD2 to a Samsung Galaxy S2 (which is the same as Gill has). Now if I do this via the upgrade offers that T-Mobile are offering, it'll cost me £189 for the phone and then monthly payments as now. However, if I start a new contract with T-Mobile, I can get the same monthly deal with a free phone!

If I did this, and ended the current contract, could I then get them to swap the number over, as I'd quite like to keep the one I have, or would they be likely to say no as the offer I have seen is a "new customer contract" (NB, it doesn't say this anywhere, but it's what I am guessing!) I would ask them, but they are a bit blood-from-a-stone by email, and I don't want to phone them as it always takes forever to get a straight answer!

(It would be easier if someone else did a good deal on the Samsung, as I would just change providers!)

personally I would go into my nearest T-mobile shop and see what the best deal is, I always go in to orange and never dissapointed. prefer face to face so no misunderstanding

jonno

..... · 6th April 2012, 04:41

I have just shifted two of our families contracts to Tesco mobile (they use the O2 network)
Smart phone..250 mins, 5000 texts and 500 mb of internet for £7.50 inc vat per month.. you cant go wrong. Orange wanted £20 for a similar deal even when I told them we'd be going to Tesco.

uk_dave&gill · 6th April 2012, 09:13

Quote:

Originally Posted by Flintstone

I have just shifted two of our families contracts to Tesco mobile (they use the O2 network)
Smart phone..250 mins, 5000 texts and 500 mb of internet for £7.50 inc vat per month.. you cant go wrong. Orange wanted £20 for a similar deal even when I told them we'd be going to Tesco.

Blimey! That sounds good....

What model of phone?

J1MBO · 6th April 2012, 10:50

Quote:

Originally Posted by Jakg

You can't port your number to the same network - you need to move it to another network then back in.

Intrigued, why do you think that.

4th April 2012, 18:30	#1
uk_dave&gill This is my second home .. Join Date: Feb 2007 Location: Town Posts: 4,166 Thanks: 1 Thanked 189 Times in 105 Posts	Mobile phone question My contract (24 months) with T-Mobile has just run out. I now have an option to change my plan, upgrade my phone on the same plan, or just to leave things as they are with a discount on my monthly payments Thing is, I quite fancy a change from my HTC HD2 to a Samsung Galaxy S2 (which is the same as Gill has). Now if I do this via the upgrade offers that T-Mobile are offering, it'll cost me £189 for the phone and then monthly payments as now. However, if I start a new contract with T-Mobile, I can get the same monthly deal with a free phone! If I did this, and ended the current contract, could I then get them to swap the number over, as I'd quite like to keep the one I have, or would they be likely to say no as the offer I have seen is a "new customer contract" (NB, it doesn't say this anywhere, but it's what I am guessing!) I would ask them, but they are a bit blood-from-a-stone by email, and I don't want to phone them as it always takes forever to get a straight answer! (It would be easier if someone else did a good deal on the Samsung, as I would just change providers!) __________________ Dave

4th April 2012, 18:42	#4
uk_dave&gill This is my second home .. Join Date: Feb 2007 Location: Town Posts: 4,166 Thanks: 1 Thanked 189 Times in 105 Posts	Thanks both Been trying to do this by email, but come up against a brick wall. Looks like I'll have to phone someone.... __________________ Dave

4th April 2012, 18:33	#2
Jakg This is my second home N/A Join Date: Feb 2010 Location: Suffolk Posts: 6,867 Thanks: 0 Thanked 397 Times in 302 Posts	You can't port your number to the same network - you need to move it to another network then back in. Retentions may well be able to match or better the deal you've already seen.

4th April 2012, 18:35	#3
ZedTeeTee This is my second home Rover 75 Saloon Join Date: Feb 2011 Location: Stanley Posts: 3,334 Thanks: 240 Thanked 303 Times in 172 Posts	At the end of your current contract, ring up - you really need to speak to a real person - ask to be put through to cancellations and once you get there, explain what you want. Always works for me - they tend to give you the same deal as a new customer then.

6th April 2012, 04:41	#8
..... Loves to post Black ROVER 75 Join Date: Nov 2011 Location: Somewhere Posts: 339 Thanks: 5 Thanked 17 Times in 7 Posts	I have just shifted two of our families contracts to Tesco mobile (they use the O2 network) Smart phone..250 mins, 5000 texts and 500 mb of internet for £7.50 inc vat per month.. you cant go wrong. Orange wanted £20 for a similar deal even when I told them we'd be going to Tesco.